Customer Service Specialist

NICOLE SUCH-NIGRO

PHONE 386-***-**** • E-MAIL: ***************@*****.***

LINKEDIN URL: WWW.LINKEDIN/IN/NICOLESUCHNIGRO

OBJECTIVE:

To obtain a challenging and rewarding position with a successful organization while utilizing my skills, education, knowledge and experience.

Corporate professional with a “Bachelor of Arts” degree focused in Business Management from Central Connecticut State University.

EDUCATION:

Central Connecticut State University - New Britain, CT. BA Degree in Theater and Business Management - 2009. GPA in Major 3.8; Overall GPA 3.05, Dean’s List.

SKILLS:

Experience in Computer Programming, Oracle, FileNet, SAP, eROES, WPP, Salesforce, BullHorn, DataBasics UltiPro, TextUs, Vonage and Cell Sell.

Expert knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, Access and Teams, as well as, Google Meet, Gmail, Chat, Drive, Docs & Sheets .

Extensive experience utilizing Westlaw & LexisNexis; personal background, identity and credit check verification.

Management, supervisory experience, leadership, team building and training.

Social networking, social media marketing, search advertising, public speaking and public relations.

Business process improvement, planning, intelligence, development, strategy and risk analysis.

Exceptional organizational and multitasking abilities, communication, managerial, analytical and interpersonal skills. WORK EXPERIENCE:

LOYAL SOURCE GOVERNMENT SERVICES – Orlando, FL (Hybrid) Program Support Specialist (2022)

● Contracted with the U. S. Department Of Homeland Security on the Customs and Border Protection program. " CBP is one of the world's largest law enforcement organizations and is charged with keeping terrorists and their weapons out of the U.S. while facilitating lawful international travel and trade."

● Day to day tasks include conducting interviews, engaging, meeting (virtually) and welcoming new external employees, facilitating travel accommodations if needed, constant communication/retention and following up to make sure their needs are met and they are completely satisfied. Confirming/analyzing and approving timesheets to insure their pay is accurate. Verified PTO, sick time, FMLA and LOA, while cross referencing numerous platforms.

● Managed and verified the scheduling of employees assigned to the TCA (Tucson, AZ) sector - daily, weekly and monthly to ensure sufficient station coverage in order to prevent facility closures to meet the best needs of the business.

● Internal communication with various departments including; Security, Compliance, Human Resources, Payroll, Accounting, Invoicing, Travel, and On-boarding throughout the day. External communication with DM (Deputy Manager) & DPM's Deputy Programs Managers in the field numerous times daily, regarding/discussing external employees, as well as, the status of the 9 stations assigned to the TCA sector.

● Confirmed background clearance, resumes, certifications, degrees and experience, per Federal and State guidelines post interview prior to on-boarding external employees. FREELANCE MARKETING - Southampton, NY and Bluffton, SC & Winter Park, FL Freelance Marketer (2015-2021)

● Helped clients conceive, launch and maintain and manage online marketing campaigns. SMART TRAFFIC MARKETING, LLC - Bluffton, SC

Co-Founder & Chief Executive Officer (2017-2021)

● Experienced Marketer with a demonstrated history of working in the marketing and advertising industry.

● Skilled in Lead Generation, Search Engine Marketing, Search Engine Optimization, Social Media Marketing, Business Planning, Business Management and Sales.

THE J.G. WENTWORTH COMPANY - Radnor, PA

Underwriter (2013-2014)

● Analyzed risk of structured settlements and annuities for fulfillment on accounts exceeding $1M.

● Daily duties included reviewing/approving applications, running detailed background, bankruptcy and debt analysis.

● Adhered to strict state and numerous insurance companies’ compliance regulations. Worked with team members from sales, customer service, legal department, the VP of Underwriting daily, as well as individual state’s attorneys and paralegals.

● My exceptional multitasking and analytical abilities helped me to manage over one hundred accounts daily.

● Awarded frequent bonuses due to rapid and accurate case completion. WIRELESS ZONE - Newington and Middletown, CT

Customer Service/Sales Representative/ Executive Administrative Assistant (2011-2012)

● Directly supported customers while assisting them to make cost effective and correct usage decisions.

● Duties included planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of products.

● Frequently exceeded sale quotas for wireless phones, services and accessories for an indirect retailer of Verizon Wireless.

● Maintained and managed records of the store’s prospective customers and increased business by utilizing social media marketing and advertising to increase brand awareness and engagement.

● Extensive experience with eROES, Cell Sell and WPP systems. WEST HARTFORD PUBLIC SCHOOLS - West Hartford, CT

Teaching Assistant/Substitute Teacher (2010-2011)

● Assisted special education lead teachers while instructing and supervising children in classroom activities.

● Worked individually and with small groups of children to reinforce new skills.

● Reinforced daily activities such as: classroom etiquette, mealtimes, toileting, personal hygiene, appropriate language, interaction with classmates and positive discipline and reinforcement.

● Ultimately registered as a substitute teacher for all eleven Elementary schools in West Hartford, CT. RANDSTAD STAFFING - East Hartford, CT

Konica-Minolta Business Solutions: Government Billing Specialist (2010)

● Performed timely and accurate invoicing of all assigned accounts using Oracle, FileNet and SAP systems.

● Primary duties included specialized spreadsheet invoicing, review and validation of purchase orders as well as the timely processing of all PO renewals.

● Spearheaded and maintained daily and monthly summary reporting and timely resolution of all billing and other account issues through communication with external and internal customers.

● Developed strong analytical and communication skills. Gained significant computer systems and database management skills.

SPIN CYCLE CAFE - Newington, CT

Public Relations: Marketing, Advertising and Event Manager (2008-2011)

● Designed marketing and promotional programs for the business's growth and development.

● Coordinated all the company events and activities.

● Organized billboard and radio station advertising and marketing.

● Managed all communication regarding promotions, sales and distribution for all offered products and services.

● Annual revenue grew 47% after becoming the Public Relations Manager. RECOMMENDATIONS: For your review, I have attached five letters of recommendation.

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