Manager Operations Level Positions

Tony Bauguess

Objective

**** ******** **., ********, **. 90712

310-***-**** • ****.********@*****.***

To continue my career with an organization that will utilize my Management, Supervision and Administrative skills to benefit mutual growth and success.

Key Qualifications

Manager with more than 30 years of proven success growing a business, reducing expenses, increasing profits, and providing strategic assistance to other areas within the company to develop a cohesively managed business. Industry experience includes a talent for hiring and recruiting, directing and supervising employees, training and coaching, front and back-end processes, and a passion for great customer service.

Work Experience

Assistant Store Manager / Specialty Aug 2017 – June 2022

Lowes Home Improvement

Accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the Lowe’s in store experience

Anticipate customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed

Plan for spikes in sales and ensuring the store has the in-stock position to support the demand

Collaborates with Specialty Sales Staff, Product Vendors, 3rd Party Installation team, and Delivery Teams to ensure that the In-Home customer experience is up to Lowe’s Scope of work standards and that the customer is 100% satisfied.

Assistant Manager Operations/ Sales Aug 2011 – July 2017

Best Buy

Lead Team development towards desired goals. Proven record of developing employees into higher level positions, up to and including General Manager level.

Trained teams to provide consistently excellent merchandising brand standards in high profile stores.

Lead sales team to accomplish revenue goals exceeding $31M while impacting YOY comp by 500 BPS for FY15 and FY16

Provided supervisor leadership in support of executing company strategies involving metric analyzing, performance planning, and coaching to each employee for alignment.

Consistently delivered under budget shrink results. Shrink savings added $68k to store NOP for FY 2016

General Manager June 1999 – Aug 2011

Best Buy

Responsible for all aspects of the P&L from stores with revenues of $42 million to $65 million

Created an atmosphere that gave all employees the tools and knowledge to provide our customers with an extraordinary shopping experience

Consistently exceeded company expectations on NOP and SG&A metrics as well as employee metrics

(turnover and viewpoint survey)

District Services Manager Mar .2001 – June 2002

Best Buy, District 64

Responsible for driving the profitability and customer experience at 10 Best Buy stores through services

Helped with the successful roll out of the Geek Squad in the Los Angeles Market

Ended #1 in the company in Service metrics for fiscal 2001

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