Service Representative Customer

YOLANDA BLACKWOOD

Los Angeles, CA

Email: *****************@*****.***

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company EXPERIENCE

JULY 2021 – CURRENT

CUSTOMER SERVICE REPRESENTATIVE, CUTCO

Customer Service Representative Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Product Knowledge

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support. MAY 2005-2015

ADMINISTRATIVE ASSISTANT, NYC HEALTH & HOSPITALS

Answers phone calls, schedules meetings and supports visitors. Carries out administrative duties such as filing, typing, copying, binding, scanning etc. Completes operational requirements by scheduling and assigning administrative projects and expediting work results. EDUCATION

JUNE 2011

Herbert H. Lehman College, Bronx, NY BA Degree Major: Individualized Studies – in Management with a track in Business Management

SKILLS

Microsoft Word, PowerPoint, & Excel Proficient

10 Key Proficient

45 WPM Capability

Ability to Use Positive Language.

Clear Communication Skills.

Interpersonal Skills

Taking Responsibility

Adaptability

2

ACTIVITIES

I truly enjoy volunteering and being a pilar of the community, I enjoy working with people and spending time with people of all walks of life and when allotted volunteer at local organizations. Volunteer, Los Angeles Regional Food Bank, Los Angeles CA May 2017 – Present

Trained 5 new volunteers, helping them develop a strong commitment to community service.

Helped prepare food and dish out meals to over 200 people per day.

Planned and organized two successful fundraising events, which raised the food bank over $2,500 in total.

Big Buddy’s Reading Help, Volunteer

June 2018 – January 2019

Tutored grade school children in Los Angeles in reading comprehension.

Assisting with Afterschool Care

Disbursing lunches and snacks to children

Contact this candidate