Service Representative Customer

MARIAMA KASSAMA

**********@*****.*** +220*******/

+220******* Banjul The Gambia

PROFESSIONAL SUMMARY

Diligent Caregiver focused on providing optimal support to clients through

Personalizes assistance and care required to manage diverse medical condition

Proficient in organizing medications, doctor appointments and personal activities.

Caring, organized and friendly with excellent interpersonal skills.

EDUCATION

High school diploma saints Josephs all girls high school the Gambia

Personal support worker certificate from Michener institute

SKILLS

Customer account management Household management

Upselling products and services Medication and appointment reminder

Efficient and detail oriented Meal Planning and preparation

Courteous with strong service mindset Personal care assistance

Time management Strong ethics

Ability to lift Respectful and compassionate

WORK HISTORY

Customer service Representative comium –Banjul, The Gambia 03/2022-08/2022

Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on –hold wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Answered constant flow of customer calls with minimal wait time.

Responded to customer requests for products, services and company information.

CAREGIVER local homes Banjul The Gambia 02/2017-11/2022

Assisted with dressing guidance, grooming, meal preparation and medication reminders.

Assisted clients with daily living needs to maintain self-esteem and general wellness.

Built strong relationships with clients to deliver emotional support and companionship.

Cleaned house, ran errands, managed laundry and completed weekly.

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