Phone Banker Credit Specialist

SKILLS

e Type ** wpm

e Proficient in Microsoft Office; Word, Excel, Powerpoint, and Outlook, Internet Explorer, Google Chrome

e Fluent in Spanish; can read, write and speak.

e Communication skills to follow directions and convey messages clearly

e Attentive to detail and analytical

e Payment processing and money handling

e@ Organized and able to schedule events, effective use of time management

EXPERIENCE

Diamagnetic Shamrock El Paso, TX

Assistant Manager December 2000 October 2001

e Responsible for the ordering of merchandise

e Handling the store sales

e Responsible for the safety and work production of employees

e Balanced cash drawers

Providian Financial El Paso, TX

Credit Specialist October 2001 to March 2002

e Assisted customer via phone regarding account status, bill inquiry, opening and closing service, payment and refund

processing

e Collected past due amounts on accounts over 120 days

GC services El Paso Tx

Phone Banker October 2017 Present

e Assisting customer with their accounts

e Increasing debit cards limits

e Resetting passwords

e Filing claims for unauthorized transaction

e Customer support

References

e Barbara Rios

Professor, Southwest University

915-***-****

ios@ : sas

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