Summary

Resourceful and caring professional with rich experience in ensuring effective and efficient use of hospital services and monitor the appropriateness of hospital admissions and extended hospitals stays while using effective relationship management, services coordination, resource management, education, patient advocacy, and related interventions. Qualifications Summary

• Demonstrated expertise in promoting improved quality of care, ensuring cost-effective medical outcomes, preventing unnecessary hospitalizations, and administering efficient lengths of hospital stays.

• Highly skilled in conducting frequent case reviews, examining medical records, communicating with patients and care providers regarding treatment, and delivering recommendations to the plan of care.

• Expert in developing departmental and corporate strategic plans and assuring a successful implementation.

• Adept at maintaining accurate records of all communications and interventions related to patient-related activities.

• Excellent time management skills with a proven ability to meet deadlines.

• Adept at complying with ethical practices while meeting the highest standards of ethical behavior, integrity, and honesty.

• Proficient in maintaining robust therapeutic nurse-client relationships with a cross-functional background.

• Possess excellent team player skills to develop a cooperative and supportive working environment.

• Committed to ensuring the safety and wellness of patients through rigid attention to detail/ following proper guidelines.

Career Experience

CVS Health Nurse Education and Support Center, Buffalo Grove, IL 2016 – Present Telehealth RN

Serve as a telehealth nurse educator for patients receiving a biologic. Deliver individualized education to infant and geriatric patients for education in immune-suppressed and cancer medications as a licensed professional in all States.

• Achieved positive outcomes for patients while assisting them in their journey and meeting their needs in accordance with their requirements.

Residential Home Health, Downer's Grove, IL 2015 – 2019 RN Case Manager/Precepter/ Nursing Supervisor

Managed a caseload of ~25-30 complex medically fragile patients. Acquired expertise in wound vacs, central lines, infusion, and wound care.

• Served as a teacher/precepter to RNs new to home health and EHR.

• Delivered on-site evaluation of their ability to provide treatments for a patient and administer complex conditions with an interdisciplinary team as well as physicians.

• Successfully managed adult patients with wound vacs, joint replacements, and multiple co-morbidities such as CHF, COPD, ESRD, CA, Transplants, infusions, lab draws, and medication management. Vanguard Home Care, Des Plaines, IL 2013 – 2015

Joanne K. Benrud, BSN, RN ads16e@r.postjobfree.com • 847-***-**** LinkedIn • Arlington Heights, IL 60004

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Intake Coordinator/RN Case Manager

Delivered services as a resource to field/interdisciplinary home care clinicians, including labs, patient complaints/ problems, DME ordering, lab ordering, and supplies. Served as an office based liaison between home health and all referral sources, including hospitals, other home health agencies, doctor offices, rehab facilities. Examined the orders for discrepancies and contacted the referral source for clarification of the orders. Wrote new orders, clarified orders as per the requirement, and sent all of the information to the Scheduler.

• Ensured a smooth transition for transfer by evaluating documentation, orders from the physician, and delivery of durable medical equipment to the patient's residence prior to the patient's discharge to meet MD orders, and to follow up with the Intake Scheduler to ensure the interdisciplinary team was scheduled.

• Successfully complete all referrals to agency, approximately 30-40 referrals per day from a wide range of referral sources, including physician offices, acute, and sub-acute care. Apple Home Healthcare, Chicago, IL 2007 – 2013

Director of Professional Services

Delivered strategic leadership as a Director for many functions, including billing, quality assurance, knowledge of payor source requirements, and management of guidelines required for federal billing. Led the operation of an agency with a census range of 300-500, including professional and non-professional staff. Maintained knowledge of OASIS assessments, ICD-9/10 coding practices, JCAHO, and CHAP certification. Engaged in auditing and assessing recertification of Medicare recipients for home healthcare services. Conducted administrative functions for high-tech patients. Navigated marketing of agency to physicians, families, referral sources, and healthcare personnel. Managed all aspects of participating in medical conferences, seminars, and exhibits.

• Played a lead role in the growth of the company by 200% by increasing referrals to this home health agency from major hospitals within the metropolitan area; enhanced referrals called for significantly increased staff of all disciplines and support staff; enhanced revenues in accordance with the growth of the company.

• Ensured Medicare certification and compliance with State and Federal regulations, including State Surveys in January 2013 and February 2010.

• Mentored approximately 100 interdisciplinary clinicians while providing continuing education for clinical staff.

• Hired, trained, guided, and terminated all professional and non-professional staff.

• Established and oversaw the human resource department. Additional Experience

Geriatric Care Manager, SeniorBridge

Case Manager, Phoenix Home Care

Patient Care Manager (Assistant Director of Clinical Services), Northwestern Memorial Home Health Care (TLC Home Care)

Staff Nurse, Northwestern Memorial Hospital-Prentice Women’s Hospital Case Manager, Provena St. Joseph Home Care

Director of Nursing, HCR Manor Care

Pharmaceutical Sales Representative, Knoll Pharmaceuticals/Olsten Services District Clinical Supervisor, Rush Home Care Network (RUMC) Director of Clinical Services, Symphony Home Care, Kansas City, KS Case Manager, Visiting Nurse Association, Kansas City, MO Research Medical Center, Staff Nurse, Kansas City, MO Page 2 3

Education

Bachelor of Science in Nursing

Avila University, Kansas City, MO

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