PAGE * SYLVIA BIRKHIMER

SYLVIA BIRKHIMER

**** ***** **** **** *******, OH 44266 330-***-**** ads15t@r.postjobfree.com

Senior Manager Administration and Central Processing

Dedicated Senior Manager who excels at using proven methods and technology to cut costs and stream-line operations while increasing productivity. Highly credible leader that thrives in busy deadline-driven work environments which require innovation and creativity in solving complex problems.

Additional skills include:

MS Word /Office /Outlook /Excel /Sales Force /Teams

Resource Management

PROFESSIONAL EXPERIENCE

Window Nation, Warrensville Heights, OH 4/2021 to Current

A replacement window, siding, and door company, driven by growth and excellence in all aspects of the business.

Senior Manager of Administration and Central Processing

Continued process improvement coach reducing lead time from sale to net

Drive Lean processing hosting Kaizen events

Reduce over-all headcount by 8 staff members by restructuring department and processes

Head of Engagement Committee and Diversity and Inclusion Captain

Coach and Development of Processing Administrators

Collaborate with various departments, Branch, and Executive team regarding forecast expectations

Best Buy (Best Buy Co. Inc.), Streetsboro, OH 9/15/2015 to 4/2021

A multi-diverse company that prides itself in being the leading provider of service and technology products.

Manager of Distribution and Operation

Implemented new staff training process, incentive program, and career advancement initiatives to identify, coach, and support high performer team members & management trainees (coordinators/hourly Supervisors).

Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions

Forecast requirements; collaborates with Sr.GM in preparing annual budget, schedule expenditures, analyze variances, initiate corrective actions

Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures

Captain of the Inclusion and Diversity Team

Mentor Circle Leader

Co-Captain of the Women ERG (Employee Resource Group)

Highlights:

Strategic Planning, Negotiation Expert, Procedure Development, Process Improvement

Inventory Control-Clerical Staff Supervisor

A key member of a distribution operations team, which coordinates shipments daily to retail stores

and delivery pads.

Helps identify and implement procedures to improve upon daily operations

Conducts daily/weekly/monthly cycle counts of DDC and DP inventory

Evaluates operational records and adjusted schedules to maximize efficiency for staffing needs

Hires and develops new and existing employees

Conducts monthly reviews for 15 employees providing coaching and guidance for personal growth

Ensures all associates are cross trained to comply with company policies and procedures

Conducts weekly calls with Delivery Pads ensuring all policies and procedures are in play as well as offering guidance to resolve issues

Maintains a great work relationship upper management, peers and 3PL contractors

TERRY’S TIRE TOWN (A Talisman Capital Partners Company), Alliance, OH 2000 to 2015

$600 million private equity owned, wholesale distributor for automotive and commercial tires and accessories. The sale of Terry’s Tire Town was pending to ATD on, March 2015.

Inventory Control MANAGER (2011 to 2015)

Controlled over 340,000 units of inventory in 4 Distribution Centers and 11 Warehouses by working closely with Purchasing Department and Warehouse Supervisors to ensure accuracy of incoming and out bound freight and all aspects of daily operations.

Conducted daily cycle count analysis and incorporated findings by documenting errors and implementing proper procedures and training.

Established inventory control procedures such as proper receiving of inbound loads and consolidation of bin locations resulting in overall decrease of picking and loading discrepancies.

Achieved consecutive inventory variance levels of less than .05 on inventory valued at $300M+by establishing daily cycle counting procedures, proper training and accountability.

Implemented and executed flawless LTL transfers for 11 Distribution Centers using UPS World Ship, working closely with various shipping partners, and by working directly with DC Managers on time restraints and staffing.

Reduced yearly physical time frame by 2/3 drastically cutting overall cost by enforcing daily Cycle Counting, implementing check and balance program on all RGA returns and inbound loads, continual training of all warehouse staff, as well as documentation of all reportable discrepancies.

Monitored, maintained, and adjusted inventory variances in Maryland and Virginia distribution centers working closely with Managers and sales staff.

Responsible for creating receipt orders from purchase orders for all inbound loads and tracking discrepancies working with AP Manager and Vendors to ensure credits are received.

Conducted monthly meetings with CEO, CFO, DC Manager and HR covering forecasted workload and staffing needs.

Transportation/Fleet Manager (2008 to 2011)

Supervised 35 full-time and 10 temporary drivers working a 6-day work week while rotating schedules to minimize over-time hours.

Completed 45 yearly performance reviews for drivers offering praise and recommendations for improvement which ensured overall knowledge of policies and procedures.

Set master schedules for most economical and efficient routes by manipulating stops ensuring delivery windows were met daily.

Maintained 50 box trucks and 4 tractor trailers detailing all maintenance schedules in compliance with DOT regulations,

Negotiated all inter-departmental correspondence between sales staff, drivers, and customers to achieve flawless deliveries.

Assistant Warehouse Manager/Dock Clerk (2003 to 2008)

Scheduled inbound – outbound loads working daily with purchasing team, vendors and trucking companies.

Implemented training procedures for employees on RTS locator system, POS system and handheld scanners resulting in all employees being proficient on all three systems.

Shipping Supervisor (UPS) (2000-2003)

Completed all UPS shipping Bill of Ladings per invoice attaching manifest to each package.

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EDUCATION

Health Care Information Management (HIT), Business Principles of Operation, Certified STNA: Stark/ Kent State, Canton, OH - Jeff-Tech, Steubenville, OH

2901 Brady Lake Road Ravenna, OH 44266 330-***-**** ads15t@r.postjobfree.com

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