Call Center Customer Service

JANET SILBERT

* ******* **

Rockland, MA *****

781-***-**** home

781-***-**** cell

********@*******.***

RETIREE SEEKS PART TIME POSTION

SKILLS

Customer Service

Problem Solving

Excellent Communication Verbal and Written

Computer Skills Microsoft Word, Excel & Outlook

PROFESSIONAL EXPERIENCE

401K Participant Services Representative

April 2000 to June 2010 ING Call Center North Quincy, MA Recognized for Superior Customer Service by participants, clients and Call Center Recognized for promoting ING Services and Products Mentor and trainer to newer Call Center representatives Extensive Knowledge of Defined Contribution Plans

Serviced various ING Corporate 401K client participants NASDAQ Licenses 6 and 63

Sales Executive

1997 to 2000 Credit Data of New England Brockton, MA Managed a 600+ customer base of financial institutions and credit grantors Cross sold Experian Credit Bureau and Company credit and collection products Increased company sales by introducing new and special products and programs to assist customers in increasing sales and decreasing losses National Accounts Coordinator/Sales Representative 1996 to 1997 PCR Personal Computer Rentals Braintree, MA Telemarketing, Pro-active sales, expanded customer base Prior Work Experience

Insurance Liability Claims Adjuster and Health Insurance Claims Specialist Education: University of Massachusetts, Amherst, MA – BA Business Administration

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