Customer Service Retail Associate

Maria Celia O. Ebang Nsa

*** **** ******* **, *** 206 Prairie View, TX 77446

Email: ************@*****.***

Phone: 314-***-****

Profile

Motivated bilingual sale associate with 1-year experience in retail environment. Excellent customer service skills with ability to communicate persuasively.

Education

Prairie View A&M University, Prairie View, TX August 2022

Bachelor of Business Administration in Management

GPA: 3.5

Dean’s list (2 semesters)

Certificates

PV Summer Banking Academy May 2021- June 2021

Four-week intensive training by PV faculty members and professional bankers (from the Federal Reserve Bank of Dallas, JPMorgan Chase, and Texas Bankers Association) in the following topics: Cybersecurity, Data Analytics (Excel), US Financial System, Monetary Policy, Financial Technology, Banking supervision, Banking Operations and Products, and Personal Finance.

JPMorgan Chase: Your Financial Journey: College Edition June 2021

Online training in financial literacy and financial decision-making

Community Activities & Achievements

•Volunteered in food drive for developing countries in Fontbonne University, St. Louis, MO, 2018.

•Collect food and clothes for homeless at ELS Language Centers, St. Louis, MO, 2017.

•Volunteered as counselor in Young Business Leaders in Prairie View A&M University, TX, 2022

Skills

•Detail-oriented and listening skills

•Time Management

•Multitasking skills

•Fluent in Spanish

•Self-motivation and interpersonal skills

Professional Experience

Retail Associate at JCPenney, Pittsburgh, PA July 2021 to current

•Responsible to welcome customers when they walk through the door.

•Collaborated with team members to keep the sale floor area clean and organized at all times.

•Responsible to assist customers to find the right products.

Student Hourly Assistant, Prairie View, TX July 2022-August 2022

•Responsible to control 49 incoming business majors and familiarize them with the college and it resources.

•Provide engaging opportunities to develop students’ skills that will aid in the successful transition to college.

•Help students to improve time management skills

References

•Erick Kitenge, Assistant Professor of Economics, College of Business, Prairie View A&M University, *********@*****.***, 405-***-****

•Audria Ford, Lecturer in Finance, College of Business, Prairie View A&M University, ******@*****.***

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