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Customer Service Language Teacher

Location:
Hagerstown, MD
Posted:
October 17, 2022

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Resume:

MARIA EUGENIA WENTZEL

***** ************ **. ************, ** 21757 240-***-**** ads14m@r.postjobfree.com

CROSS-CULTURAL PROGRAM ADMINISTRATOR

Course Development / Bi-lingual Training / E-Learning / Diversity Training / Interpreter Curriculum Development / Government Programs / Travel & Event Planning / Presentations

Established national programs for Spanish speakers in English as a second language. Created scientific festival program for elementary students that was adopted nationally and spurred international competition. Set up cross-cultural programs and foreign exchange student initiatives to bridge the gap between Spanish and English-speaking countries. Researched, organized and instituted programs and trained school staff to continue cultural exchanges.

• Created successful international festival program for NJ School District.

• Founded scientific fair for high school in Costa Rica which became national program.

• Established international student exchange program for Costa Rican students.

• Started English as a foreign language program for Costa Rican Education Ministry. Key Skills: Bi-lingual interpreter and translator. Excellent program developer and strong group communicator. Wins cooperation and builds enthusiastic teams. Verbally persuasive public speaker that relates easily to people at all levels. Extensive cross-cultural expertise. Caring and compassionate, with strong social skills.

B.A., Industrial Engineering, Universidad Internacional de las Americas. B.A. Elementary Education, Universidad Estatal a Distancia, A.S. Science, Alexander State Junior College SELECTED ACCOMPLISHMENTS

Created successful international festival program for NJ School District. District wanted to develop and international festival program involving students, teachers, parents and community. Researched cultural recipes, dances and music and integrated activities for students at all levels, providing cultural diversity training to the entire school district and the community. Founded scientific fair for high school in Costa Rica which became national program. Selected to create and direct fair for students that would provide hands-on scientific training. Students set up sophisticated experiments, such as bio-fuels production, and learned scientific methodology. Program spread to regions and ultimately, the entire nation. Established international student exchange program for Costa Rican students. English students needed to live with native English speakers in order to use the language. Acquired funds, passports, insurance and directed all logistics for large student groups to visit the United States and Canada, enhancing student bi-lingual abilities while providing cultural exchange experiences with hosts. Started English as a second language program for Costa Rican Education Ministry. Ministry wanted to establish English program for elementary schools on national basis. Researched similar programs, wrote curriculum and established testable goals for beginning, intermediate and advanced levels. Pilot program adopted nationally.

CAREER SUMMARY

Washington County Public School, Substitute Teacher. 2013 to Present. ICTM Freelance Spanish –English Interpreter 2008 to Present. James Buchanan High School. Spanish Teacher. 2008-2011. World Language Teacher K-12. Provide teaching and instructions in Spanish

Customer Service, First Data Corporation, 2007 to 2008. Utilized online and telephone communications to trouble shoot point-of-sale credit card processing technical problems with retail store owners. Provided wide range of technical assistance and customer care. ESL Teacher, Lighthouse Academy, 2005 to 2006. Taught English to Hispanic students. Provided teaching and training with reading, writing, speaking and English comprehension. Instructed students in use of computers and associated learning technology.

Bilingual Teacher, Bridgeton, N.J. Public Schools, 2002 to 2004. Instructed students in all subjects using both English and Spanish at second and third grade level, in a bi-lingual environment. Administered after- school Migrant Tutorial Program.

Educator, Ministerio de Educacion Publica, Costa Rica, 1989 to 2001. Conducted classes’ pre-K to High School.

MARIA EUGENIA WENTZEL

13920 Maugansville Rd Maugansville, MD 21767 240-***-**** ads14m@r.postjobfree.com CROSS-CULTURAL PROGRAM ADMINISTRATOR

Course Development / Bi-lingual Training / E-Learning / Diversity Training / Interpreter Curriculum Development / Government Programs / Travel & Event Planning / Presentations

Established national programs for Spanish speakers in English as a second language. Created scientific festival program for elementary students that was adopted nationally, and spurred international competition. Set up cross-cultural programs and foreign exchange student initiatives to bridge the gap between Spanish and English-speaking countries. Researched, organized and instituted programs and trained school staff to continue cultural exchanges. Blending strong interpersonal skills and caring for people, won trust and cooperation of school officials, community leaders and students at all levels. Created and administered workshops and training programs for English and Spanish speaking tourists and visitors from US Churches. Demonstrated caring and compassionate approach when working to bridge language barriers. Key Skills: Bi-lingual interpreter and translator. Excellent program developer and strong group communicator. Wins cooperation and builds enthusiastic teams. Verbally persuasive public speaker that relates easily to people at all levels. Extensive cross-cultural expertise. Caring and compassionate, with strong social skills.

CAREER HISTORY AND HIGHLIGHTS

Customer Service, First Data Corporation, 2007 to 2008. Utilized online and telephone communications to solve point-of-sale credit card processing technical problems with retail storeowners. Provided wide range of technical assistance and customer care.

First Data’s key customer, Costco, employed many Spanish-speaking persons who often had problems with point-of-sale, credit card processing equipment. Specialized in bi- lingual customer service and troubleshooting, solving Costco’s point-of-sale problems as salespersons encountered them, in real time.

ESL, Lighthouse Academy, 2005 to 2006. Taught English to Hispanic students. Provided teaching and training with reading, writing, speaking and English comprehension. Instructed students in use of computers and associated learning technology.

Bilingual Teacher, Bridgeton, N.J. Public Schools, 2002 to 2004. Instructed students in all subjects using both English and Spanish at second and third grade level, in a bi-lingual environment. Administered after-school Migrant Tutorial Program.

Created successful international festival program for NJ School District. District wanted to develop and international festival program involving students, teachers, parents and community. Researched cultural recipes, dances and music and integrated activities for students at all levels, providing cultural diversity training to the entire school district and the community.

Educator, Ministerio de Educacion Publica, Costa Rica, 1989 to 2000. Taught bi-lingual classes to students at every level from pre-Kindergarten to High School. Created a number of programs especially designed to acquaint Spanish-speaking students with native speakers of English.

Founded scientific fair for high school in Costa Rica, which became national program. Selected to create and direct fair for students that would provide hands-on scientific training. Students set up sophisticated experiments, such as bio-fuels production, and learned scientific methodology. Program spread to regions and ultimately, the entire nation.

Established international student exchange program for Spanish-speaking students. English language students needed to live with native English speakers in order to learn the language. Acquired funds, passports, insurance and directed all logistics for large student groups to visit the United States and Canada, enhancing student bi-lingual abilities while providing cultural exchange experiences with hosts.

Started English as a Second Language program for Costa Rican Education Ministry. Ministry wanted to establish English program for elementary schools on national basis. Researched similar programs wrote curriculum and established testable goals for beginning, intermediate and advanced levels. Pilot program adopted nationally.

Produced programming, advertising and set up procedures for new, Educational Channel 31. Channel 31 was a start-up operation that needed assistance in every phase of the business. Utilized specialized software to produce advertising set up children’s programming and used engineering expertise to install and operate video equipment. EDUCATION / TRAINING / PERSONAL

B.A., Industrial Engineering, Universidad Internacional de las Americas. B.A. Elementary Education, Universidad Estatal a Distancia, A.S. Science, Alexander State Junior College, Continuing coursework – Dual Master’s degree in Teaching Spanish / English as a second language at Funiber University Speaking Engagements: Multicultural Conference in Bridgeton, N.J. (2004), Multicultural Conference in Ridley Park, PA (2006), Multicultural Conference in Hagerstown, MD (2008) Professional: Alpha Beta Kappa chapter in Bridgeton, NJ, Professional Women Teachers Chapter Activities: Community Food Banks, active in church women’s groups, playing the guitar and singing, camping, travel and spending time with family.

Interpreter /Translator for Hispanic Community and Church engagements.



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