Assistant Manager Customer Service

PAMELA DICKENS

*** **** ***** ****, ***********, GA 30534 (H) 770-***-**** (C) 770-***-**** *********@*****.***

Professional Summary:

Dedicated Operations Manager demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations. Seeking managerial position in the restaurant field, requiring an effective team leader as well as a good motivator with an excellent track record of business development.

Skills:

Exceptional interpersonal communication

Budget development

Employee scheduling

Consistently meet goals

Customer service-oriented

Ability to drive profitable growth

Manage recruitment, interviewing, hiring, training, and evaluation of crews.

Effective leader

Staff training/development of up to 75 crew members

Conflict resolution

Organized

Deadline-oriented

Ability to build relationships with customers, vendors, and associates.

Coordinate work schedules, order food and supplies.

Work History:

Northside Forsyth Hospital April 8, 2013 to present

Lead April 8, 2013 until July 2013; take patient orders, deliver patient trays, dispense supplements as ordered, patient satisfaction, double check system for allergies and textures; Catering Associate training; diet training;

Supervisor July 2013 to present Verify diets and textures; payroll and timekeeping, interview and hire, onboarding, for the department, yearly evaluations, administration duties for Director; set up meetings; place requisitions; training; complete COS and separation notices in a timely manner;

Cracker Barrel Assistant Manager November 2011- May 2012

Panera Bread June 2011 to November 2011

Steak N Shake General Manager December 1998 – June 2011

Education:

Associate of Applied Science: Accounting1994 Kennesaw University - Kennesaw, GA

Continuing education in Business and Accounting

Associate of Science: Emphasis in Business and Accounting, 1990 Arkansas Valley Vo Tech - Ozark, AR

Accomplishments

Received multiple President and Chairman Awards from Steak N Shake

Nominated Top 10 out of 430 Steak N Shake units for all around performance.

Received awards for best in food cost, best in controllable operating contributions and labor controls.

Supervised team to monitor sales activity and goal achievement.

Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.

Reduced employee turnover by 200% by creating and implementing a no-cost incentive program.

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