Store Manager/ Customer Relationships Manager

Harmala Kaur Uberai Retail Management

*****************@*****.*** www.linkedin.com/in/harmala-kaur-uberai 818-***-**** Austin, TX

Dynamic and progressive business leader with robust experience fostering organizational growth through exceptional strategic thinking, customer relationship management, and customer service skills. Adept at integrating comprehensive business development strategies to optimize performance and maximize customer retention in a highly competitive industry segment. A proven leader, leveraging advanced training and development programs to empower associates to reach their true potential, cultivating a culture of engagement and productivity while surpassing company and customer expectations.

Areas of Expertise include:

Operations Management

Strategic Planning & Execution

Customer Relationship Management

Team Leadership & Recruiting

eCommerce B2C

Training & Development

Business Development

Customer Retention

Communication & Collaboration

Technology Skills include:

Microsoft Office Suite

Microbiz

Retailogic

Logiciel

XStore

Professional Experience

Signet Jewelers • Los Angeles, CA • July 2014 to July 2022

Store Manager

Directed comprehensive store operations. Integrated strategic planning to achieve ambitious goals while exceeding management expectations in the areas of staff performance, new customer growth, and retention. Initiated focused career development, coaching, and training programs to improve employee morale and motivate associates. Created an outstanding customer experience. Oversaw P&L management, aligning fiscal operations with company revenue targets.

Key Accomplishments:

Spearheaded turnaround of a failing store, growing revenue from $1.2M to $2.2M and achieving profitability.

Capitalized on an employee-centric culture to substantially increase retention in a store with a history of high turnover.

Leveraged relationship management techniques to reduce customer complaints by 65% while improving client satisfaction and retention.

World Caravan, DBA: Classic Concepts, Inc. • Vernon, CA • April 2003 to July 2014

Chief Operating Officer, District Manager, & Senior Buyer

Excelled as Chief Operating Officer (COO), efficiently coordinating key aspects of store management. Facilitated Human Resources, Strategic Operations, Sales, Account Management, and Business Development across the Retail Division. Streamlined critical HR functions, leading Recruiting, Training and Career Development, Performance Evaluation, and Improvement. Oversaw budget management and analyzed market trends to shape sales and marketing campaigns and maximize profits.

Documented success as District Manager and Senior Buyer, consistently growing sales revenue of a phenomenally successful district. Leveraged strategic training and development programs to build foundational skills and advanced techniques of a high performing management team. Coordinated selection, negotiation, and relationship management of all vendors.

Key Accomplishments:

Capitalized on advanced sales strategies to exceed revenue goal by 35%.

Orchestrated turnaround of struggling stores, increasing revenue while building a significantly higher customer base.

Conducted research to identify and secure optimal locations, launching and developing new stores.

Additional Experience:

District Manager & Buyer Kensington Luggage and Gifts Los Angeles, CA

Education

Bachelor of Arts, with Honors, St. Bede's College • Shimla, India

Advanced Diploma, German, Goethe Institute • New Delhi, India

Languages

English, Hindi, Punjabi, German

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