Service Remote Center Representative

Nadia Evans

**** **** **. ************, ** *****

901-***-**** / ***********@*****.***

OBJECTIVE:

Seeking a career in a field where I can apply my degree, experience, skills and abilities for the continual success of your company

SUMMARY OF QUALIFICATIONS:

Operates with the highest levels of personal integrity and business confidentiality

12 years exceptional Customer Service

Ability to work with a diverse group of clients in a fast paced environment

Detail, Solution Oriented with Excellent Time Management and Organizational Skills

EDUCATION:

Everest University Jacksonville, FL

Associates in Science Degree, Criminal Justice 11/2004

CRIMINAL JUSTICE EXTERNSHIP:

Jacksonville Sherriff’s Office Jacksonville, FL

Criminal Justice Externship (120Hours) 7/2004

Was given insight into the day-to-day activities of criminal justice agencies and to provide a realistic perspective of the complex nature of such agencies

The ability to assess my skills and abilities against tasks of real-work situations

ACADEMIC AND PROFESSIONAL SKILLS:

Microsoft Office

Concealed Weapon Permit

Security/Surveillance

Counseling/Guidance

Evidence Collection

Investigations, Inspection Interviews Interrogations

Crowd Control & Traffic Enforcement

Fraud & Loss Prevention

Research /Report Writing

Criminal, Business,& Civil Law

Gang Knowledge

Background Investigation

Skills in Unarmed Defense/Use of Firearms

Property Protection

Search and Seizure

Penal Codes

WORK EXPERIENCE

Manpower

Jacksonville FL

6/2021-11/2021

Customer service remote position

Assistance with claims and images to process a claim for customer.

Allied Universal

Jacksonville Florida

7/2016 -5/2017

Performed CCTV monitoring of property

Checked offices hourly and kept hourly logged reports

Logged trucks in and out made sure that the paperwork matched the log and intake forms

Made sure that the gates were locked and secure at night and opened in the morning on time

Receptionist greeted clients and customers of credit union.

Answered incoming calls transferred callers to appropriate extension.

Universal Protection Services Jacksonville, FL

Security Officer 9/2009 to 4/2010

Performed CCTV monitoring of property

Checked offices hourly and kept hourly logged reports

Logged trucks in and out made sure that the paperwork matched the log and intake forms

Made sure that the gates were locked and secure at night and opened in the morning on time

Kmart Jacksonville, FL

Sales Associate 4/2009 to 8/2009

Assisted customers in the changing area.

Returned merchandise and inventory to the shelf or its original place

Manpower Hattiesburg, MS

Call Center Representative 11/2009 to 12/2009

Answered incoming calls regarding customer complaints

Handled calls from various customers regarding their check issues

Helped customers who needed to know how to handle an issue with a problem at their local store

Securitas Jacksonville, FL

Security Officer 8/2005 to 1/2006

Performed CCTV monitoring of property

Wrote hourly reports of what took place on the site

Maintained regular checks of the property

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