Service Representative Customer

Laquonda Green

Florence, S.C

Cell: 843-***-****

Email: ads0x3@r.postjobfree.com

Summary

Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Skilled Customer Service Representative committed to addressing customer concerns with speed, accuracy and professionalism.

Customer Service Representative versed in customer support in high call volume environments.

Superior computer skills and telephone etiquette. Highlights

High customer service standards

Service solutions expert

Strong problem-solving ability

Negotiation competency

Troubleshooting skills

Sharp problem solver

Courteous demeanor

Active listening skills

Energetic work attitude

Adaptive team player

Opening/closing procedures

Accomplishments

Multi-tasking - Had the customer explain their issues and used my tools and resources at the same time to get the customers issue resolved on the first call.

Customer Interface- Greeted customers in the beginning of the call. Assisted customers over the phone regarding making payments to their account and assist with resolving any account level issues.

Sales - Consistently generated additional revenue through skilled sales techniques.

Customer Service - Researched, calmed and rapidly resolved the customers issue on the first call and involving a supervisor when needed.

Customer Assistance - Worked with company systems and diligently resolved customer issues, working overtime as needed.

Experience

Startek Myrtle Beach, SC

Customer Service Representative January 2018- February 2020

Assess customer needs

Solve Customer Problems

Completes payments and inquiries from calls

Manipulates/ Navigates computer systems

Maintain up to date knowledge on client procedures Frontier Communications Myrtle Beach, SC

Customer Service Representative July 2015 – December 2017

Assess customer needs

Completes payments and inquiries from calls

Manipulates/ Navigates computer systems

Maintain up to date knowledge on client procedures Sykes Kingstree, SC

Customer Service Representative October 2013- June 2014

Assess customer needs

Trouble shoot devices

Assist customer with technical issues

Prevention of escalating calls

Education

Johnsonville High School Johnsonville, SC

High School Diploma May 2012

References

Available Upon Request

Contact this candidate