Medical Assistant Front Desk
Resume:
MARY GOWAN
*************@*****.***
Top-Performing Operations Manager seeking a career opportunity in Operations, Recruiting, Talent Recognition, Clinical Applications, EMR Systems, Project Management, Customer, Service, Clinical Workflow Improvement, Technological Support, PACS, or Diagnostics.
Willing to travel and work remote.
WORK EXPERIENCE
Children's Hospital of Alabama
Birmingham, AL April 2022-present
●Performes pediatric diagnostic imaging in Trauma 1 hospital. ED, NICU, ICU, PACU, Special Needs and Surgical radiography.
Trident HealthCare MobileX USA, Sparks Glencoe, MD Aug 2021- present
Mobile Radiologic Technologist RT(R)
●Performes mobile radiographic imaging for nursing homes and rehab facilities, dispatching, log audits, on-call services, COVID stats, and EKGs.
Premier Health Consultants, Baton Rouge, LA Aug 2020 - Aug 2021
Clinic Manager II
●Directed the daily operations of clinical staff members by hiring, training, coaching, scheduling, and evaluating individual performances while ensuring adequate clinic coverage.
●Spearheaded inventory management, medical supply ordering, and monthly/weekly reporting while maintaining compliance and developing corrective action plans to resolve deficiencies.
Brookwood Baptist Health, Birmingham, AL 2011 - present
Operations Practice Manager March 2014 - present
●Oversaw the Internal Staffing Department through recruitment, interviews, orientation, coaching, weekly scheduling, last-minute coverage, timecards, and reimbursements.
●Improved workflows and logistics through strategic planning, scheduling onsite EMR training, operations meetings, and performance evaluations.
●Staffing services for multi-specialty clinics and busy call center.
●Hybrid remote/travel.
Operations Project Manager March 2012 - Sep 2014
●Supported 45 clinics successfully transitioning from paper charts to NextGen.
●EPIC build team
●Achieved department goals for 47 multi-specialty ambulatory clinics.
●Interdepartmental Liaison and Go-Live Support
●Hybrid Remote/travel.
Radiologic Technologist RT(R) March 2011 - March 2012
●Conducted diagnostic radiography, phlebotomy, Medical Assisting, EMR chart abstraction, front desk duties, diagnostic report analysis, and PCMH assignments.
Orthopedic Specialist of Alabama, Birmingham, AL 2010 - 2011
Travel Radiologic Technologist RT(R)
●Assigned as a travel Radiologic Technologist RT(R), Interim Front Office Supervisor, EMR Trainer, and Medical Assistant.
Auburn Urgent Care, Auburn, AL 2007 - 2010
Radiologic Technologist RT(R)
●Executed duties as a Radiologic Technologist RT(R) including triage, phlebotomy, drug screen collections, in-house lab testing, and other duties as assigned.
East Alabama Medical Center, Opelika, AL 2003 - 2008
Radiologic Technologist RT(R)
●Assigned as Radiologic Technologist RT(R), Charge Technologist, and 3rd shift support for MRI, CT, US, and PACS.
EDUCATION
Southern Union State Community College, Opelika, AL 2005
Associate in Applied Science
TECHNOLOGIES, CERTIFICATIONS, & AWARDS
Technologies:
Nextgen, Cerner, Epic, Kronos, Peoplesoft, Taleo, When I Work, PACS, DocuTap, iConnect, Microsoft Suits, iSystoc
Certifications:
Certified Breath Alcohol Collector and Trainer (BAT) (SST), Certified Drug Urine Collector (Non-DOT), Registered Radiologic Technologist RT(R), Certified Phlebotomist (NPA), Safety Compliance Awareness Trainer (S-CAT), PCMH Certification
Awards:
Recipient of Integrity Award 2015, PCMH, MU
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