Customer Service Relationship Manager
Resume:
PROFILE
I am seeking a high position at a well-
known Bank based on my experience,
willing more than 14 years’ Experience
in the banking and Finance Field, and
a strong desire to be involved in a
dynamic, energetic, and Professional
Environment for acquiring new
knowledge, skills and expertise.
CONTACT
PHONE:
EMAIL:
*************@*****.***
ADDRESS
Assiut: Gamet El Azher ST Bord ferdwos
Giza: Degla Palms Compound (H414)
TAREK MOHAMED AHMED THABET
Portfolio Manager Small & Very small Enterprises (SME) EDUCATION
Faculty of Commerce department of business Management Assuit University
Graduation Year :2003
WORK EXPERIENCE
-YAT education center: [Instructure]
[Dates from: 2005]– [to: 3-2008]
[instructor for Microsoft office (Word, Excel, Access, Power Point), & MCSE And network administration.]
- (ADIB): [senior customer service]
[Dates from: 4-2008]– [to :4-2012]
[Managing and executing banking operations for individual and corporate clients]
- (EGBank): [customer service relationship manager]
[Dates From:4-2012]– [ to :4-2018]
[Managing the work team to implement banking operations for individual and corporate clients to achieve the target.]
- (Emirates NBD): [Business banking relationship manager]
[Dates From :5-2018]– [to :8-2021]
[Managing the work team to achieve the target of customers from small and medium companies and granting them appropriate credit facilities in accordance with the initiative of the Central Bank of Egypt]
- (Abu Dhabi Islamic Bank): [Diamond- relationship manager]
[Dates From :9-2021]– [to :3-2022]
[Managing the work team to serve senior customers, individuals and companies, and grant credit facilities to small companies]
-(EBank): [ Portfolio Manager Small & Very small Enterprises (SME)
[Dates From :4-2022]– [until now]
[Managing the work team to achieve the target of customers from small companies and granting them appropriate credit facilities in accordance with the initiative of the Central Bank of Egypt] SKILLS & PERSONAL QUALIFICATION
Strong Microsoft Office.
Ability to work well under pressure.
Very active & self-motivated.
Good Communication & Presentation Skills.
Strong Leadership skills.
Strong Relationship management skills.
Summary/Objective Customer service representatives respond to customer inquiries via telephone and face-to-face meetings.
1. Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
2. Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards.
3. Relate customer requests for service charge rebates to the assistant vice president and vice president of operations.
4. Maintain and meet the service quality standard that has been set. 5. Ensure that all customer interaction begins with the standard service greeting. 6. Strive towards meeting and exceeding customer expectation and requirements in each interaction.
7. Coordinate with departments/units to resolve any customer problems and queries. 8. Make training to the team new members and giving them the required knowledge about the bank policy and tracking their performance.
9. Trade finance experience Letter of Guarantee (LG) & Letter of credit (LC). 10. Maintain and develop efficient relationship with business development team and promote banking business.
11. Analyze customer portfolio for customers and maintain optimal customer relationships for new business acquisition.
12. Establish customer requirements and recommend appropriate loan products and initiate approvals.
13. Maintain credit quality and ensure appropriate maintenance of same. 14. Monitor all queries for present customer and assist in resolving all issues for new requirements.
15. Administer all referrals and direct meetings and develop business opportunities. 16. Provide training to various branch employees and monitor all referrals. 17. Ensure compliance to all standards and policies and ensure secure transaction for customers.
18. Design product launches and marketing campaigns and provide optimal levels of customer service and ensure satisfaction.
19. Manage all business and commercial customers for bank. 20. Manage efficient working of team and ensure optimal level of customer services.
Supervision of all banking operations provided to customers.
Follow all daily banking operations, such as the issuance of bank checks, the issuance of letters of guarantee and letters of credit, the establishment of deposits, personal loans, reporting daily to combat money laundering.
Resolve any issues that may hinder the team to perform its functions and duties until the customer has the best quality services.
Credit Course certified from Egyptian Bank Institute. (EBI)
Contact this candidate