A professional individual with excellent Customer Service Skills.
Resume:
DONNA STEWART
*** ********* ********, ***********, *******, L9W 6X3
SUMMARY
Customer Service Clerk with over 18 years of experience. Major strengths in listening
and resolving customer complaints and issues in a timely and professional manner.
Accounting professional with over 20 years of experience. Major strengths in Accounts Payable
and Receivable.
One-year experience in Payroll Administration. Major strengths input of payroll information
for employee pay.
Works independently, well organized, analytical and articulate, dependable and takes great
pride in her work.
PROFESSIONAL EXPERIENCE
Finance Clerk (Payroll Services Division) City of Brampton. 2004/02/23 – 2005/07/29
Responsibilities:
Verification of correct information on Status Change Notices for: Union, Non-Union, OTC, Protech, Transit, PTM, Crossing Guards, Fire, Managers and Elected Officials.
Key employee information in People Soft and benefits associated with each pay groups such as Medical, Dental, Vision, Long Term Disability, Sick, Vacation, Union Dues and Workers Compensation.
Liaise with Payroll, Human Resources and other departments with issues that may arise.
Daily report of Status Change information entered.
Canada Post Corporation. 2004 – Present
Front Counter Clerk
Full Time Letter Carrier
Responsibilities:
Sorting of packages and mail by postal codes in an accurate and timely manner.
Sorting of mail and packages, tie out bundles and deliver mail.
Servicing Canada Post High Volume Receivers.
Organizing and putting Mail and Parcels together for customer and Courier Pickup for Companies.
Scanning Parcels and Packets for delivery verification on the PDT.
Printing Customer Reports.
Scanning items for delivery when Couriers pick up.
Customer service for front counter customers with issues with mail delivery, broken or
Vandalized mailboxes, Addressed and Un-Addressed Mail entered into the PRVS data base for distribution to the Letter Carrier and RSMC walks for delivery.
All Customer Service issues that may arise daily.
Liaise with letter Carriers, RSMC’S, Supervisors and Manager daily with issue’s that may arise and needs immediate attention.
Daily cash received from customers from Carriers for C.O.D.’S and monies collected on behalf of Customs, daily reconciliation of cash received, reports generated daily.
Monies deposited on a weekly basis with generated reports.
Accounts Payable Coordinator Ryerson Tull Canada Inc. 2002 - 2003
Responsibilities:
Accurately coding of approved invoices and expense reports to appropriate general ledger accounts.
Entering invoices on AS400 accounting system, preparing and balancing reports.
Completing cheque run cycle, posting payments, matching cheques with invoices, obtaining signature on cheques.
Handling telephone inquiries, and switch board duties.
Verify cash receipts from daily deposits to vendor accounts, input receipts on AS400.
Balance receipts to deposits and A/R reports.
Accounts Payable/ Receivable Clerk International Correspondence School 1990 - 2001
Responsibilities:
Accurately matching of invoices, expenses reports and other payment requests to appropriate back-up, and coding the approved invoices to the appropriate general ledger accounts.
Entering invoices on AS400 accounting system to generate cheques.
Completing cheque run cycle, posting payments, matching cheques with the invoices, obtaining signatures and sending out to appropriate suppliers, vendors and employees.
Reconciling accounts payable transactions to general ledger, journal entries and petty cash.
Balancing of daily enrollments and student payments.
Preparing bank deposits, reconciling daily and monthly reports.
Investigating discrepancies, following up on delinquent accounts, and writing off bad debts.
EDUCATION
Sheridan College, January 2005 Payroll Level One (C.P.A.)
Riverside Technology, 1994 - 1997 Diploma (French Pastry)
Concordia University, 1992 Certificate (Personal Computers)
College of Arts Science & Technology Certificate (Small business management)
Kingston Technical Institute, Accounting
Jamaica School of Commerce Accounting and Business Management
Queen’s High School High School Diploma
PROFESSIONAL DEVELOPMENT
Multi language Services Level one French
PBSC Computer Training Center Excel 97
Present Groupe Informatique MS Excel 5.0, Windows 95 and People Soft
J.D. Edwards AS 400 Accounts Payable/ Receivable
Skills Path Training Center How to survive and thrive in Accounts Payable
REFERENCES
Up on Request
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