Patrick Meriland

Jacksonville, FL https://www.linkedin.com/ 904-***-**** ads0tw@r.postjobfree.com

SKILLS

Attention to detail

Microsoft Office Suite

Interpersonal skills

Angular

Time Management

Javascript

Organizational skills

SQL

Communication skills

RESTful APIs

WORK EXPERIENCE

Century 21 Lighthouse Realty Jacksonville, FL

Realtor 01/2022 – Present

●Accommodated customers’ schedules by remaining open to showing properties at any reasonable hour.

●Identified top-notch properties to meet buyer or seller needs and satisfy customers.

●Satisfied customers consistently, time and again meeting buyer or seller needs with top-notch properties.

●Helped owners move properties quickly by advising on low-investment options with highest impact on sales chance.

●Facilitated smooth closings with orderly paperwork and expert handling of contract issues.

●Optimized property prices based on market conditions and current buyer trends.

●Helped buyers obtain financing and locate desirable properties within desired areas.

●Coordinated sales processes to complete property transactions.

●Negotiated contracts, obtained favorable terms for clients and smoothened property transactions.

●Researched and advised clients on low-investment options with high sales potential to move properties quickly.

Auditmacs Jacksonville, FL

Tier 1 Service Desk 04/2022 – 07/2022

●Skills utilized precise and meticulous with a high level of attention to detail, quickly identifying and solving issues on the spot, effectively communicate with end users.

●Work closely with other team members in such tasks as troubleshooting and debugging.

●Provide basic end-user troubleshooting and desktop support.

●Provide Tier 1 IT support to non-technical internal users through desk side support services.

●Compile and accurately enter data for each customer encounter on Jira and ServiceNow.

●Work with software development team on reporting errors and bugs on newly released software.

Amazon Jacksonville, FL

Inbound Problem Solver / Picker Packer 03/2019 – 01/2022

●Troubleshoot and resolve problems that an associate encounters with inventory; including printing ASIN labels, damage out products and adding expiration dates to food and health products.

●Resolve issues in a timely manner.

●Use Excel to track problem solve issues efficiently and accurately.

●Pick and pack customer products for shipment.

Walgreens Jacksonville, FL

Photo Laboratory Technician / Customer Service Associate 02/2016 – 03/2017

●Answered phones and resolved customer issues and complaints.

●Offered customers information about products, services, prices and special offers.

●Interacted with customers, promoting excellent service and experiences to generate repeat business.

●Maintained knowledge of products and services to promote, upsell and cross-sell.

●Handled exchanges, returns and refunds.

●Used POS systems to calculate and complete customer orders and transactions.

●Enhanced customer satisfaction with fast, knowledgeable service.

●Processed customer transactions according to established policies and procedures.

●Input new orders and informed customers of terms and expected delivery dates.

LEADERSHIP EXPERIENCE

Meriland’s Commerce Remote

Startup Founder /Director of Operations 04/2020 – 07/2022

●Completed over 3000 transactions in 2021

●Created and monitored promotional approaches to increase sales and profit levels

●Read and analyze authorized distributors' product excel sheets

●Oversaw business-wide changes to modernize procedures and organization

●Maintained professional relationships with contractors, suppliers and industry contacts.

●Examined financial statements to determine business performance and opportunities for growth.

●Managed business finances, keeping operations on sound financial footing with careful supervision.

●Adapted strategies to drive continuous progress and sustain revenue goals.

●Researched industry trends to support adaptability to change and innovation.

●Maintained proper flow of stock through consistent monitoring and oversight.

●Controlled import and export activities with related documentation.

●Completed daily cold calling and prospecting to build book of business.

●Oversaw carriers, tracking performance and compliance with laws and policies.

●Met delivery timelines by resolving transportation, logistics and customer issues.

●Fulfilled customer needs with routine and expedited services.

●Maintained updated records, minimizing product retrieval times and inventory errors.

EDUCATION

Apprentice Now Remote

Certificate – Application Development Java Intensive.) 07/2022-09/2022

●Java

●NoSQL

●SQL

●JavaScript

●HTML/CSS

●Angular

●RESTful API

Florida State College at Jacksonville Jacksonville, FL

Information Technology Management (B.A.S.) 01/2020-Current

●3.0 GPA

St. Johns River State College Orange Park, FL

Associates in Arts Degree 08/2017-12/2019

●3.1 GPA, Deans List: Fall 2017, Spring 2018

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