Desktop Support Customer Service

Patrick Meriland

Jacksonville, FL https://www.linkedin.com/ 904-***-**** ***************@*****.***

SKILLS

Attention to detail

Microsoft Office Suite

Interpersonal skills

Angular

Time Management

Javascript

Organizational skills

SQL

Communication skills

RESTful APIs

WORK EXPERIENCE

Century 21 Lighthouse Realty Jacksonville, FL

Realtor 01/2022 – Present

●Accommodated customers’ schedules by remaining open to showing properties at any reasonable hour.

●Identified top-notch properties to meet buyer or seller needs and satisfy customers.

●Satisfied customers consistently, time and again meeting buyer or seller needs with top-notch properties.

●Helped owners move properties quickly by advising on low-investment options with highest impact on sales chance.

●Facilitated smooth closings with orderly paperwork and expert handling of contract issues.

●Optimized property prices based on market conditions and current buyer trends.

●Helped buyers obtain financing and locate desirable properties within desired areas.

●Coordinated sales processes to complete property transactions.

●Negotiated contracts, obtained favorable terms for clients and smoothened property transactions.

●Researched and advised clients on low-investment options with high sales potential to move properties quickly.

Auditmacs Jacksonville, FL

Tier 1 Service Desk 04/2022 – 07/2022

●Skills utilized precise and meticulous with a high level of attention to detail, quickly identifying and solving issues on the spot, effectively communicate with end users.

●Work closely with other team members in such tasks as troubleshooting and debugging.

●Provide basic end-user troubleshooting and desktop support.

●Provide Tier 1 IT support to non-technical internal users through desk side support services.

●Compile and accurately enter data for each customer encounter on Jira and ServiceNow.

●Work with software development team on reporting errors and bugs on newly released software.

Amazon Jacksonville, FL

Inbound Problem Solver / Picker Packer 03/2019 – 01/2022

●Troubleshoot and resolve problems that an associate encounters with inventory; including printing ASIN labels, damage out products and adding expiration dates to food and health products.

●Resolve issues in a timely manner.

●Use Excel to track problem solve issues efficiently and accurately.

●Pick and pack customer products for shipment.

Walgreens Jacksonville, FL

Photo Laboratory Technician / Customer Service Associate 02/2016 – 03/2017

●Answered phones and resolved customer issues and complaints.

●Offered customers information about products, services, prices and special offers.

●Interacted with customers, promoting excellent service and experiences to generate repeat business.

●Maintained knowledge of products and services to promote, upsell and cross-sell.

●Handled exchanges, returns and refunds.

●Used POS systems to calculate and complete customer orders and transactions.

●Enhanced customer satisfaction with fast, knowledgeable service.

●Processed customer transactions according to established policies and procedures.

●Input new orders and informed customers of terms and expected delivery dates.

LEADERSHIP EXPERIENCE

Meriland’s Commerce Remote

Startup Founder /Director of Operations 04/2020 – 07/2022

●Completed over 3000 transactions in 2021

●Created and monitored promotional approaches to increase sales and profit levels

●Read and analyze authorized distributors' product excel sheets

●Oversaw business-wide changes to modernize procedures and organization

●Maintained professional relationships with contractors, suppliers and industry contacts.

●Examined financial statements to determine business performance and opportunities for growth.

●Managed business finances, keeping operations on sound financial footing with careful supervision.

●Adapted strategies to drive continuous progress and sustain revenue goals.

●Researched industry trends to support adaptability to change and innovation.

●Maintained proper flow of stock through consistent monitoring and oversight.

●Controlled import and export activities with related documentation.

●Completed daily cold calling and prospecting to build book of business.

●Oversaw carriers, tracking performance and compliance with laws and policies.

●Met delivery timelines by resolving transportation, logistics and customer issues.

●Fulfilled customer needs with routine and expedited services.

●Maintained updated records, minimizing product retrieval times and inventory errors.

EDUCATION

Apprentice Now Remote

Certificate – Application Development Java Intensive.) 07/2022-09/2022

●Java

●NoSQL

●SQL

●JavaScript

●HTML/CSS

●Angular

●RESTful API

Florida State College at Jacksonville Jacksonville, FL

Information Technology Management (B.A.S.) 01/2020-Current

●3.0 GPA

St. Johns River State College Orange Park, FL

Associates in Arts Degree 08/2017-12/2019

●3.1 GPA, Deans List: Fall 2017, Spring 2018

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