Mail Carrier Customer Service

Andrew Villanueva

**** ***** *** ****, ***** Grove, CA 91945 C: 619-***-**** Email: ******************@*****.***

Core Strengths:

●Sharp problem solver

●Critical Thinker

●Communication Skills

●Customer Service

●Courteous demeanor

●Energetic work attitude

●Bilingual in Tagalog

Accomplishments

●Database Maintenance

Assist in the managing of the company database and verified, edited and modified clients’ information.

●Financial Certification

Help middle income families to pay off their debt faster, make a will, save money and invest for their future.

Work Experience:

United States Post Office August 2016 – June 2020

Ramona, CA

Mail carrier

The Law Offices of Edgardo M. Lopez - Claims Negotiator/Administrator Feb 2001 – Feb 2014

National City, CA

Managed and operated a law office serving approximately + ongoing clients. Maintained accounts and daily negotiation and communications with skilled professionals including Insurance Adjusters, Doctors and Attorneys. Assisted the attorney in solving cases requiring special care and attention between clients and third parties. Organized daily, weekly, and monthly reports involving the progression of case settlements. Executed office administrative duties of answering phones, filing, mailing, courthouse hearings on behalf of the attorney. Furthermore, concentrated on developing highly empathetic client relationships and earned reputation for great customer service. But also being cross-trained and provided back-up for other customer service representatives when needed which allowed to generated leads and clients.

Unilab – Phlebotomist Mar 1998- Dec 2000

San Diego, CA

●Responsible for achieving individual sales plan.

●Drives sales to closure by enthusiastically asking questions and making appropriate product recommendations.

●Ensures store is stocked, displayed and secured according to plan. (Protecting company assets).

●Accurately operates the POS system and accounts for all transactions (cash, credit, returns).

●Provides professional customer service in areas such as describing benefits of various lenses and frames, replacing screws, adjusting frames, and quickly identifying other special customer needs.

●Open and/or close the store according to established guidelines.

Educational Background

Lab Technician

Concorde University-San Diego CA Jan 1997- 1998

●Vocational Training and Certification

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