Warehouse Manager Customer Service
Resume:
P.PRABHAKARAN
Mobile: +91-908*******
Email: ***************@*****.***
- KEY EXPERTISE -
Retail Management ~ Customer Service ~ Warehouse management ~ Stores Management Employee Training ~ Inventory Tracking ~ Planning & Implementation ~ Reverse Logistics
~ Distribution Management ~ Material Management ~ Man Management Seeking a challenging assignment in Warehousing / Stores Domain A Warehousing operations specialist offering over 18 yrs of experience 3PL, Retail & Distribution, HSE, All FMCG, associated with leading companies; recognized for delivering exceptional customer service. Motivated by internal standards of excellence to overachieve expectations and exceed set goals.
Familiar with ERP based a Warehouse Management system of Exceed, SAP, Navision, and Tally Prime.
Implementing the SOP (Standard Operation Procedures) in the warehouse.
Expert in 3PL, Retail, Wholesale & Distribution Industry.
Strong orientation towards safe working with training in the Health, Safety & Environment management.
Areas of Expertise
Materials Management
• Following EOQ by taking into consideration the size of replenishment order quantity in order to avoid large storage space and lowest possible cost of acquisition and possession in consultation with User Dept.
• Directing the development and Implementation of key procurement strategies / contingency plans for commodities and ensuring that plans are aligned with production/Project requirements.
• Manage Warehouse Operations, materials planning, budgeting, forecasting and allocation. Inventory Management
• Oversee inward & outward stock movement through effective coordination with the warehouse in- charge.
• Ensure sufficient space availability through proper coordination, planning and follow-ups. Customer Service & Feedbacks
• Effectively deal with customer requests, queries and complaints and take necessary action from feedback generated.
• Permeate a culture of customer service leading to customer retention.
• Interact with customers, obtain their feedback and address their concerns and queries. Man Management
• Supervise logistics employees to facilitate streamlined operations.
• Ensure that all staff is adequately trained to be competent in their function and that they adhere to the logistics disciplinary policies.
• Monitoring and impart training to the staff.
Experience History
V Decor Trading
Logistics and Distribution Division
Trichirappalli, Tamil Nadu
India.
Operations Manager (August 2020 - Present)
Successfully driven and monitored a team of 20 and reporting to the Chairman. Select Responsibilities:-
Responsible for overseeing all aspects of sales associate performance, sales, operations, and financial performance and implementing individual and team goals.
Implementation of procedures to monitor the receipt, handling and distribution of cargo.
Planning and arrangement as per transport plan for delivery. Page 2 of 5
Set objectives, plan, organize, and direct sales associates to meet objectives and maximize their potential.
Responsible for maintaining the stock levels and re-ordering of all products to ensure 100% fill rate.
Offer them advice, support, and motivation to help them meet their sales objectives.
Executing the delivery process from delivery station to customer address
Maximize merchandising efforts by using effective displays, controlling signage, sales floor or store arrangement to ensure that they are attractive and welcoming.
Implementation, modification, and execution of all office procedures including company policy, merchandise pricing, client and manufacturer contracts.
Manage front-end operations to ensure friendly and efficient transactions at checkout.
Served on special task force charged with turning around under-performing stores.
Supervision of company accounting including monitoring monthly financial statements and budgets.
Controlling inventory management function for all the Warehousing, Projecting serious cycle count in stock, resulting in accurate inventory levels, which in turn translates into stock availability at all times.
Maintained excellent client relations and all clerical details relevant to sales and potential sales.
Collaboration in company branding, advertising, marketing, purchasing, and public relations.
Participated in making and independently make decisions regarding store layout and display design.
Danube Home Logistics
Logistics and Distribution Division
Jebel Ali Free Zone, Dubai
United Arab Emirates
Warehouse Manager (July 2012 to April 2020)
Successfully driven and monitored a team of 50 and reporting to the Executive Director. Select Responsibilities:-
Managed operations of JAFZA-Techno Park facilities of 75,000 sq mtrs with closed Warehouse cum Stores.
Follow up the daily inventory roll-forward analysis, inventory tracking analysis report, providing inventory data for reporting upon request.
To monitor and ensure that the SOP’s are followed with respect to processing of fresh intake, sorting, binning, picking and dispatch.
Making business recommendations based on the analysis of daily/ Weekly/monthly reports and variances supporting the Business Units and ensuring that customers are provided with the highest possible service level.
Monitoring daily/weekly/ monthly Key Performance Indicators (KPI's) and analysis reports on various measurable factors against benchmarked figures maintaining consistent stock balances by adhering to strict inventory control procedures.
Controlling inventory management functions for all the Warehouses, Projecting serious cycle count in stock, resulting in accurate inventory levels, which in turn translates into stock availability at all times.
Plan and implement a warehouse receipt and distribution strategy to best utilize available warehouse space and avoid port demurrages.
Recruited employees as per experience and skills for the positions based on the operational requirements. Assigned the duties and imparted training to the staff.
Attend to customer complaints regarding deliveries and ensure total customer satisfaction.
Manage a team of professionals in the field of Logistics to act as a backbone for sales.
Strong background in ISO 9001 Quality Management system and OHSAS 18001. Training Programs & Certificates:-
• Successfully completed Internal Auditor Training Programme as per ISO 9001:2008. ISO 14001:2004 and OHSAS 18001:2007.
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MAJOR ACHIEVEMENT:-
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• Outstanding Performance Award in the year 2016 and contributing towards growth of the company. Al Boom Marine.
Retail and Distribution Division
Al Rashidiya, Dubai, UAE.
Warehouse & Distribution Manager (September 2009 to January 2012) Managed & monitored a team of 29 and reporting to the CFO. Select Responsibilities:
Constant interaction with all departments of the business. ie. All Brand managers, P.R. Marketing
& Advertising, Sports Marketing, Retail, Merchandising and Accounting is needed in order to further grow the Business.
Supervise and Perform receiving, marking/bar-coding/tagging, storing and issuing products, POP and display fixtures
Manage logistics and meet the KPI, Identify opportunities for cost reduction when appropriate.
Producing regular reports and statistics on a daily, weekly and monthly basis.
Schedule and coordinate deliveries to Distribution customers and all the 32 retail outlets stores within the time limit given.
Implemented the Just in Time (JIT) concept in the facility
Ensure accurate and secure packaging of customer orders with attention to special instructions.
Efficient Communication and coordination with Brand Managers, Visual Communication managers, Accounts, IT Dept etc.
Highlight short shipments and obvious quality issues to Logistics manager/Brand Managers.
Coordinates with shipping companies and follow up procedures
Accuracy of Inventory, minimizing shrinkage and eliminating pilferage.
Implementation of procedures to monitor the receipt, handling and distribution of cargo.
Having good knowledge of Microsoft Dynamic Navision 2009.
Keeping Stock control systems up to date and planning future capacity requirements. MAJOR ACHIEVEMENTS:-
• Developed a real time cost model for Handling & Storage and methods to enhance Warehousing Optimization & Expansion Methodologies.
• Warehouse Usage was increased to 80% of volume capacity.
• Initiated recycling programs, which generated revenue of aed.10K/month and reduced CO2 emission.
Clarion Logistics.
Logistics and Distribution Division
Jebel Ali, Dubai
United Arab Emirates.
WAREHOUSE MANAGER (September 2007- September 2009) Managed and monitored a team of 18 and reporting to the General Manager. Select Responsibilities:
Managed professionally an Open Yard for contract logistics for Major Oilfield Company. 15,000 Sqmt. With heavy equipments like Crane, Heavy duty forklift and special tools.
Meeting with new and existing Clients to determine their needs for warehouse space, entering into storage contracts and entering information into various software programs to monitor use of the facility.
Professional in Handling in Oil Supply Products like Transformers, Pipes, Valves, and Plan, organize, direct, control and evaluate companies or departments responsible for coordinating, arranging and monitoring the transportation and movement of goods.
Liaise with third party storage for storage of bulk and packed products in order to optimize storage capacities at minimum cost.
Well versed with 3PL.
Monitors activities in Warehouse to insure proper recording of outgoing materials. Records deliveries and Pickups.
Ensures product consistency and reliability including quality and quantity.
Control the Warehouse operations through use of people, space and equipments.
Oversee the Inventory Control Develop and implement effective stock Control and audit systems to ensure that all stocks are maintain at the warehouse.
Develop necessary procedures to ensure that vehicle maintenance, warehousing and safety standards are strictly implemented and adhered to.
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Plan work for the Team leaders and supervisors to their respective teams, monitor them and ensure achievement of overall targets on a daily, weekly & Monthly basis and efficient utilization of resources.
CLIENTS:-
• CFS, Mc. Dermott, Oil Field Supply Companies, Nestle; CFS; Federal Foods and others Freezer Foods, Super Max, Palson, and House Hold Items, Automobile spare parts (KIA). Al Futtiam Logistics.
Logistics and Distribution Division.
Jebel Ali, Dubai, United Arab Emirates.
KEY ACCOUNTS MANAGER (April 2004 – August 2007)
Successfully led a team of 20 employees and reported to the Business Sector Manager. Select Responsibilities:
Handling Retail products like Automobile Industries, IKEA, Panasonic, and House hold electronics items, Hasbro toys, ACE Hardware, and Carrefour stores FMGC all Inbound and Outbound shipments. (DHP, LHH, GROCERIES, PROMOTIONS, BABY CARE, FROZEN FOODS Etc),
Responsible for Cold Storage, and to maintain the temperature.
Managed a modern warehouse equipped with VNA, Selective and radio racking system.
Arranging Dubai Municipality for the Grocery items, Monitoring labourers, Printing DPH Labels for the France import items, Arranging transport for the delivery schedule,
Container Planning and placement scheduling containers as per the customer priority list.
Implementing measures to avoid damages.
Monitors activities in Warehouse to insure proper recording of outgoing materials. Records deliveries and Pickups.
Co-ordinate with Sales team for Achievement of sales target.
Responsible for Investigation Report and generate the Shift overview report.
Co-ordinate with Customer service Rep. and regular customer.
Checking that all outbound products bear the necessary instructions.
Implemented the standard operation procedures.
In-charge for the monitoring of the first in first out system always.
Prepare KPI Report for the Management.
Good knowledge of automated (WMS) preferable with in System Application Product in Data Processing (SAP) and Warehouse Activity Controller (WAC), Navision. MAJOR ACHIEVEMENTS:-
• Part of the Team for Introduction of Navision IKEA New Global Software for Total account Management
• 625 out bound TEU are in a month which sets a record high in the history of IKEA Operations.
• KPI measured 4.7 which is the highest ever, as per target of 2.7 cbm/man hours. Clients:-
• Automobiles Parts(Toyota, Lexus), Carrefour retail products, Honda power products, Hasbro, Ace Hardware, IKEA
Agility
Logistics and Distribution Division.
Jebel Ali, Dubai
United Arab Emirates.
Warehouse In-Charge (July 1999 –March 2004)
Successfully led a team of more than 29 employees and reported to the Warehouse Manager. Select Responsibilities:
Leading and monitoring team’s day to day performance.
Involved in the 70,000 sq ft. of warehousing facility whose clientele were Uniliver gulf, Toys R us, Liquor, FMGC, Consumer, Lipton, Frozen Foods, Philips and Epson.
Handing Cold storage stocks and maintains the stocks accordingly.
Ensured Client updated on Customs’ procedures and formalities.
Maintains accurate records relating to refurbished and preserved materials. Good exposure to materials inventory management systems.
Organize staff and equipment to meet anticipated deliveries to customers, implement new methods to improve efficiencies.
Responsible for the monitoring of the Expiration of the products. (First in First Out) Page 5 of 5
Prepares and submit reports to warehouse manager as to the activities of the day i.e. Number of incoming / outbound shipments, destinations and other matter related to day to day activity of the warehouse.
Liaison with transporters for movement of the goods as per customer requirements and with respective department for loading/dispatch of the goods to various destinations.
Ensure proper maintenance of documents and files of the warehouse as per the procedures through timely updating of logistics job files.
Prepare and forward the following reports to the Warehouse Manager:
~ Weekly report of cargo movements
~ Fortnightly-monthly report of physical stock.
~ Fortnightly report of warehouse space availability & details of damaged goods.
Housekeeping and maintenance of equipment’s. Ensure proper handling of cargo.
Having Excellent knowledge in Exceed.(WMS)
MAJOR ACHIEVEMENT:-
• RECIPIEPT OF PRESTIGIOUS ACE AWARD FOR THE SPECIAL ACHIEVEMENT IN INNOVATIONS CLIENTS:-
• Branded Spirits, Macvities Biscuits, Consumer Goods, Beers, Liquor and Wines, Yardley (London), Ferrero Rocher (Italy), Epson, Ricoh, Philips, LG, BBG Safety glass, Tyres, Hindustan Unilever Products (India), Toys “R”Us, Lipton Tea
Academic / Technical Qualifications
• B.com, P.G.D.B.A,
• Certified Logistics & Supply Chain Professional from American Institute of Business & Management
• Passed NEBOSH International General Certificate in Occupational Health and Safety.
• Passed Institution of Occupational Safety and Health.(IOSH) Personal Particulars
Date of Birth: 07 October 1973
Fluent in English, Hindi, Tamil & Malayalam
Current Address: 37/2 North Inner street, T.V kovil, Trichy, Tamil Nadu, India. Holding a valid UAE & India Driving license up to 2023.
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