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HEATHER M. CAPLINGER

ads0t1@r.postjobfree.com

304-***-****

*** **** ****** ***********, ** 26101

Objective

Successful Key Manager bringing proven expertise in retail staff training and leadership. Manages operations effectively to consistently exceed targets. Dedicated to maximizing customer satisfaction and sales by coaching and motivating exceptional performance from associates. Experience

Outback Steakhouse

Key Manager

Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.

Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.

Helped senior management achieve retail store targets by monitoring and motivating front-line staff.

Operated cash register.

Maintained store and maintained appearance.

Performed store opening and closing tasks to comply with preset store operations guidelines.

Signed for incoming shipments in manager's absence. Connected with customers to provide assistance and collect feedback to optimize operations.

Addressed employee issues and conflicts to provide input, feedback and coaching. Partnered with store leadership team to learn and understand management processes and reports.

Monitored cash drawers in checkouts to verify adequate cash supply. Collaborated with management to determine key tasks and delegate to staff members.

Dollar General

Cashier

Collected payments and provided accurate change.

Helped customers find specific products, answered questions and offered product advice.

Worked closely with front-end staff to assist customers. Processed sales transactions to prevent long customer wait times. Trained new team members in cash register operation, stock procedures and customer services.

Verified customer age requirement for alcohol or tobacco purchases. 11/11 - 4/13

2008

2004

Delivered high level of customer service to patrons using active listening and engagement skills.

Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Processed refunds for worn, damaged and broken merchandise. Answered product questions with up-to-date knowledge of sales and store promotions.

Sears Portrait Studio

Photographer/ Sales

Collaborated with clients to plan shoots and boost satisfaction with photos. Planned and obtained original shots using innovative thinking and new techniques. Cropped, manipulated and performed color balance for final images. Explained price and package details to customers.

Utilized filters, edits and after-effects to enhance photos. Saved and archived images and maintained master image library for future use. Set up lights, backdrops and props for shoots and events. Tracked studio inventories and ordered new supplies when needed. Collaborated successfully with various personalities and work styles. Improvised photographic methods and techniques.

Boosted revenue, developed marketing strategies, solicited clients and closed sales.

Education

WVU-P

Phlebotomy

Parkersburg High School

Art

Skills

•Supervision & leadership •People skills •Multitasking and Organization •Problem-Solving •Time Management

•Calm Under Pressure •People Skills •Good Work Ethic Reference

Adrianna Allen - "Outback Steakhouse"

Kitchen Manager

304-***-****

Kristy Cain - "Outback Steakhouse"

Manager

304-***-****

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