Service Representative Customer
Resume:
Alexis Saylor
Winchester Ky
************@*****.***
Customer focused professional with five years’ experience providing expert guidance in a fast-paced environment. Strong organizational, communication, resolution and technology skills for customer interaction.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Faneuil - Lexington, KY
November 2020 to Present
Faneuil is a third-party company that has many contracts the one I work for is for CCA in Massachusetts as a front office specialist who will be handling inbound inquiries related to account questions or issues, billing and payments as well as selecting correct health insurance. Still working with Faneuil under the same contract I moved to a back-office specialist who will be making outbound calls to members with the resolutions for their accounting, technical, bill/payments, speaking with Insurance providers to ensure the members are getting the appropriate coverage, price and correct time period.
Faneuil gave me the opportunity to become a front office specialist trainer who assisted oncoming front office agents with create or locating a member’s account, locating member’s coverage and eligibilities, finding the appropriate provider for the member that covers a particular provider, facility or prescription as the members may need it. Taught the trainees how to locate payments and billing information to provide to member at their request as well as how to re-send notices and billing information to member also at their request.
Customer Service Representative
Conduent - Lexington, KY
October 2019 to August 2020
Working for Humana Pharmacy I would ensure that member’s/ customers would get their prescription refills in a timely manner as well as assisting with providing member’s/customers with their over-the- counter prescriptions.
Customer Service Representative (CSR)
General Dynamics/Maximus Federal - Winchester, KY
August 2016 to October 2019
Started with General Dynamics Information Technology who was bought out by Maximus Federal in November of 2018. The job would until assisting member with enrolling into their preferred health insurance plan and updating their application as needed by the member. Education
High school or equivalent
George Rogers Clark High School
Skills
• Customer Service (5 years)
• Call Center (5 years)
• CSR (5 years)
• Customer Care
• Customer Support
• Cash Handling
• Computer Operation
• Cooking
• Typing
• Sales
• Microsoft Outlook
Additional Information
Customers always comes first, and also customers are always right. I was recently working at General Dynamics helping customers get health insurance for their selves and their families. I love working with people and trying to make everything right so nobody wont have a problem in the future. I’m a fast learner, more of an hands on person, and as well able to multi-task. And have excellent customer service experience, able to run front counter, have drive thru and as well cook experience.
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