Administrative Assistant

PROPERTY ADMINSTRATOR

Multi-faceted, results-oriented professional with comprehensive experience in office administration and expertise encompassing all facets of management, leadership, and implementation of company policies. Dedicated, quality-focused professional offering, strong qualifications in office administration, service delivery, personnel affairs, expense reports, and team-building skills. Ability to incorporate expertise in conflict resolution and emphasize best business practices and management theories while assisting in staff relations, development, and training. A highly responsible professional able to develop, enhance and maintain positive working relationships. Able to coordinate varied and extensive day-to-day office operations

KEY COMPETENCIES

Excellent Communication

Work with Diverse Populations

Assist with Staff development

Strong analytical and organizational skills

Detail-oriented

Excellent interpersonal skills, phone manners, and office etiquette.

Training

Compiling and reporting statistics

Write Standard Operating Procedures

Office support services

Experience in developing community presentations and materials

Organizational policy and operations management

Preventing Workplace Discrimination (LGBTQ+ Edition)

Software: Microsoft Word, PowerPoint, Excel, and Outlook

Tracking Expenses/Creating Expense Reports/Budget and Purchasing

Fiscal record keeping and reporting,

Knowledge of grammar, spelling, and punctuation to appropriately communicate with requesters.

Ability to maintain a high level of confidentiality

Ability to handle deadlines, multi-task, and work in fast past and stressful environments.

PROFESSIONAL EXPERIENCE

Classic Concierge~ Washington, DC 2022-Present

Lead Concierge~ Area Manager

Assist leasing department

Assist residents with minor issues

Collecting information and documenting, and separating mail

Conduct package audits daily, monitor security cameras, and provide exceptional customer service to residents and guests.

Maintain documentation on all possible issues or situations.

Oversee 3 high-end apartment buildings, as well as 4 restaurants.

File shipping orders. Purchase supplies as needed. Maintain schedules for 15+ employees. Submit emails to companies for verification of orders.

Conduct routine audits on supplies.

Department of Liquor and Control ~ Montgomery County, MD March 2003- December 2021

Clerk

Responsible for:

Receiving and selling merchandise in a County Liquor Dispensary.

Rendering prompt and courteous service to the public

Answering inquiries of customers as to the type and price of merchandise items

Filling customer orders and packaging merchandise

Keeping the storeroom and stock areas in a clean and orderly condition

Operating a cash register and making arithmetic computations in order to tabulate payments

Assisting in the enforcement of store security measures

Performing merchandise rotation duties

Marking merchandise with price and other identifying information

Performing other related duties as required.

Imperial Court of Washington, DC/The First Royal Drag Family of Maryland 2011-Present

Non-Profit Organization

President

This position required strong interpersonal, computer, and organizational skills, dependability, and the ability to pay attention to detail.

Responsibilities included booking appointments, marketing, managing files.

This position required me to be comfortable working independently without supervision.

Strategic and operational responsibility for programs, expansion, and execution of its mission.

Develop deep knowledge of field, core programs, operations, and business plans.

Ensure ongoing local programmatic excellence, rigorous program evaluation, and consistent quality of finance and administration, fundraising, communications, and systems

Recommends timelines and resources needed to achieve goals

Actively engage and energize volunteers, board members, event committees, alumni, partnering organizations, and funders.

Develop, maintain, and support a strong Board of Directors; serve as ex-officio of each committee; seek and build board involvement with strategic direction for both ongoing local operations as well as for the national rollout.

Lead, coach, develop, and retain high-performance team

Ensure effective systems to track scaling progress, and regularly evaluate program components, so as to measure successes that can be effectively communicated to the board, funders, and other constituents.

Expand local revenue generating and fundraising activities to support existing program operations and regional expansion while simultaneously retiring building debt.

Deepen and refine all aspects of communications—from web presence to external relations with the goal of creating a stronger brand.

Use external presence and relationships to garner new opportunities

Build partnerships in new markets, establishing relationships with the funders, and political and community leaders

Assisted the organization with policy, plans, and operations through technical research, management advisory services, and policy-making duties and responsibilities

Due to a family medical situation, there is a few months’ break in my employment.

EDUCATION/CERTIFICATION

Study.Com ~ University of Maryland Global Campus

Intended Degree: Business Management

Pending Enrollment 2022

Damascus High School ~ Damascus MD 1996-2000

High School Diploma ~ Awarded 2000

United States Army 2000-2001

Honorable Discharge

Advanced Individual Training 2000-2001

Technician and meteorology Certification

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