Service Representative Customer
Resume:
Carolyn Callahan
Erie, PA *****
************@*****.***
Work Experience
Medical Receptionist
Erie Medical and Rehab - Erie, PA
April 2022 to Present
Putting together medical charts for patients and directing them to the appropriate doctor. Observation Technician
Millcreek Community Hospital - Erie, PA
September 2020 to March 2021
Assist with patient needs. Observe patient behaviors, moods, and mental health issues in order to insure the safety of themselves, other patients and staff. Customer Service Representative, Bluestem
Erie - Erie, PA
October 2019 to December 2019
Inbound catalog orders. Entered order information. Telephone Sales Representative/Customer
West Corporation - Omaha, NE
August 2011 to October 2017
Processed inbound sales orders from tv infomercials. Started as part of the elite sale group. Customer Service Representative
Alorica Inc
April 2011 to May 2011
I started on the American Express skill and finished on the GE home delivery and GE Home Depot store skill which consisted of scheduling, rescheduling and correcting errors pertaining to all purchases of major appliances from the
Home Depot.
04/2011 - 05/2011
Receptionist, Professional Communicatons
Messaging Service Inc - Erie, PA
February 2011 to April 2011
Erie, PA
Answering service for several companies. Taking messages, scheduling medical services and some online ordering.
02/2011 - 04/2011
Press Operator
Port Erie Plastics - Harbor, PA
January 2010 to June 2010
Assembly Line, Grimm Industries Inc.
Fairview, PA
Operated conveyor belt system. Responsible for supervising and assisting employees working on the conveyor belt, as well as inspecting and correcting any errors with product produced to insure proper shipment to customer.
Telephone Sales Representative
Dialamerica - Erie, PA
August 2009 to October 2009
Performed outbound calls to existing bank customers to assist with their credit needs. Machine Operator
Modern Industries - Erie, PA
November 2007 to February 2008
Operated CNC lathes, and mills. Responsible for calibrating measurements of products produced as well as interpreting blue prints.
Floor Person
Plastek Management Group - Erie, PA
May 2007 to November 2007
Inspected parts and packaged them for shipment.
Telephone Sales Representative, Telereach
Telereach Inc. - Oil City, PA
December 2003 to February 2006
Performed outbound calls to existing newspaper subscribers for renewal applications in order to assure no interruption in their service.
Dispatcher
Global Transportion Resources - Grove City, PA
August 1999 to May 2003
Agents for Mercer Transportation Inc., Bennett International, The Mason Dixon Lines, Keene Thummel, Grand Island Contract Carriers, and LJ Kennedy. Set up independent agent office for Mercer
Transportation Inc., and Bennett International. Responsible for obtaining client base as well as providing the transportation services required by clients. Partnered with clients in national and international shipments of products.
Also responsible for the daily operations of The Mason Dixon Lines, Keene Thummel, Grand Island Contract Carriers and LJ Kennedy in a similar capacity. Store Manager
United Refining Corporation - Harrisville, PA
October 1997 to August 1999
Responsible for all daily activity associated with the United Refining Corp. location at which I was employed. Duties included all merchandise orders, bank deposits, calculating profits, and supervising employees.
Bookeeper and Assistant Manager
Fuels Inc - Phoenix, AZ
April 1995 to October 1997
Harrisville, PA
Performed all bookkeeping aspects associated with Phoenix Fuels Inc. Duties included daily bank deposits, creating daily spreadsheets depicting sales, maintain accounts receivable and payable, monthly settlements for credit receipts, daily fuel inventory, monthly physical inventory of location, and weekly payroll for employees.
Education
certificate
Penn State University - Sharon, PA
September 1992 to April 1995
High school diploma or GED
Franklin High School - Franklin, PA
September 1985 to June 1991
Skills
• Customer support
• Communication skills
• Customer service
• Typing
Certifications and Licenses
CPR
November 2020 to November 2022
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