Customer Service Administrative Assistant

D

Barbara

DeAgostine

602-***-****

barbara@pro-

formancesales.com

Scottsdale, AZ

85255

SUMMARY

Talented Outside Sales Representative multitasks and balances customer needs with company demands while working at both distributor and end-user levels. Successful at building loyalty and long-term relationships while consistently reaching sales targets. Demonstrated experience delivering superior customer service and attention to detail while uncovering customer needs, finding solutions and handling objections. Represents company at trade shows, industry events and other networking opportunities. Identifies leads, manages prospects and acquires new business while servicing existing clients. Supporting high-performance sales teams in identifying customer needs and delivering solutions.

SKILLS

Focus and Follow-Through

Records Organization and

Management

Decision Making

Customer Service Management

Problem Anticipation and

Resolution

Originality and Creativity

EXPERIENCE

Owner

Scottsdale, AZ

Pro-Formance Sales/Independent Broker/ Oct 1991 to Current Generated sales by prospecting, negotiating contracts and closing. Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements. Utilized upselling techniques to maximize revenue. Educated customers on product features and technical details to highlight benefits.

Attended trade shows, conferences and seminars to promote products and network with industry members.

Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.

Administrative Assistant to VP Sales & Mkt.

Danbury, CT

Himolene Inc./ Jun 1987 to Sep 1990

Prepared presentations and communications materials for senior leadership team.

Supported sales leaders in scheduling customer meetings, booking travel and securing hotel accommodations.

Collaborated with management on marketing strategies to increase sales and gross profit.

Collaborated with internal partners to supply sales team with product knowledge, marketing collateral and competitive intelligence to enable achievement of sales goals.

EDUCATION AND TRAINING

High School Diploma

Upper Moreland High School Jun 1977

Willow Grove, PA

REFERENCES

Provided upon request.

Contact this candidate