Front Desk Customer Service

ANDREA TROOPE

Clifton, NJ 973-***-**** **********@*****.***

OBJECTIVE

I am an experienced skin care seeking a position as an Esthetician/Administrative in a Spa/Medical office that will allow me to utilize my training in a professional environment with the opportunity for advancement.

QUALIFICATIONS INCLUDE

Handling of multiple challenging situations and prioritizing job requests in an effective manner Proven ability

Thorough knowledge of written English; grammar, spelling, vocabulary and punctuation

Customer Service

Letter drafting

Events coordination

Staff training

Correspondence handling

Supplies management

Freelance makeup artist for Christian Dior, Mac, Nars, Lancome, Boots

TECHNICAL EXPERTISE

Computer: Spreadsheets, word processing, database management, MS Office: Word, Excel and PowerPoint

PROFESSIONAL EXPERIENCE

Bonds Studio, Bloomfield, NJ 07/2021 – Present

Esthetician

Work with sothys and dermatological products

Waxing

Perform facials including Bioactive, Glycolytic peels and Microdermabrasion

Assist with front desk duties, booked appointments, greeted clients and handled payments

Chads Furniture design, NY, NY 2020-2021

Administrative

Managed accounts payable using accounting software and other programs

Handled accounts payable for separate entities and vendors

Analyzed workflow process

Established and maintained relationships with new and existing vendors

Ensured bills and payroll are paid in a timely and accurate manner while adhering to departmental procedures

Processed due invoices for payments

Hand & Stone, Wayne, NJ Freelance 2016-2018

Esthetician

Worked with clarity and dermatological products

Waxing

Performed facials including Bioactive, Glycolytic peels and Microdermabrasion

Assisted with front desk duties, booked appointments, greeted clients and handled payments

Massage Envy, Hoboken, NJ 04/2013-03/20014

Esthetician

Performed four unique facials by Murad; each determined by client’s skin type

Performed glycolic peels, face masks, steaming, facial and neck massaging

Wellness Spa, Hoboken, NJ 02/2012-11/2012

Esthetician

Provided customized facials, gentleman’s aromatherapy, glycolic peels, fruit peels, and all waxing services

Developed individualized, therapeutic skin-care regimen

EDUCATION

American Institute, Clifton, NJ 11/2019-08/2020

Administrative Office Professional Program

Hollywood Institute of Beauty Careers 11/2014-11/2016

Capri Institute Paramus, NJ- Skin Care Program 04/2012-12/2012

Bergen Community College-Business management 2007-2009

**Licensed Esthetician in New Jersey and Florida

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