Project Manager Program
Resume:
Resume for Rick Bell, PMP
*** *. ******* ***. ******* AZ 85296
Summary
Rick has over twenty-one years of experience in the management and successful delivery of ERP software implementations/upgrade projects and application development. Additionally, Rick has reestablished and ran Project Management Offices for two ERP systems integrators. Rick’s skills and experience are broad, covering all aspects of project management, change management, strategic planning, requirements workshops, executive briefings/presentations, project audits/reviews and business development. His experience spans both the public and private sectors (in multiple industries). Rick’s experience includes all facets of strategic planning and needs analysis, systems design, development, implementation, and delivery of business applications. Rick’s leadership abilities, coupled with his business experience and PeopleSoft, Oracle Cloud and Workday product knowledge, experience and abilities allow him to manage a broad spectrum of projects and programs. Regardless of whether the project is straightforward or unique and complex, Rick has demonstrated his strengths in developing customer-specific approaches that meet both business and technical requirements balanced with change management and user needs.
Education
California State University Fullerton – BA, Journalism
Grand Canyon University – MS, Psychology
Grand Canyon University – PhD, Psychology with an Emphasis on Learning & Technology (ABD, Dissertation defense Q4 2021)
Certified Project Management Professional:
PMP Number: 1681427
Scrum Master Certification – In Progress
Industry and Process Expertise
-Financial Services - Retail
-Health Care - Higher Education
-Municipal Government
Engagement Expertise
-Project & Program Management - Project Reviews and QA Reviews
-Establishing and Managing PMOs - Organizational Change Management
-ERP Analysis & Selection - Application Development
-ERP Implementations & Upgrades - Data Conversion
Project, Program and General Management
ERPA
Director of Project Management 3/2020 – Present
-Program Manager for implementation of Campus Solutions, Time & Labor, Project Costing and AR/Billings. Oversaw chart of accounts redesign and implementation for existing Oracle client.
-Project Manager for multiple AWS implementations with migration of core back office applications to cloud.
-Developed and populated project management artifact repository
-Responsible for proposal development and sales calls for upgrade assessments and managed services/upgrades.
Highstreet IT
AVP/Engagement/Program Manager 3/2015 – 3/2020
-Program manager for ERP (PeopleSoft & Oracle Cloud) implementations and upgrades of HCM (3 upgrades, 5 implementation), FSCM (3 implementations) and Campus Solutions (1 upgrade, 1 implementatin). Oversaw multiple teams of consultants and 2-4 project managers for full lifecycle implementations and upgrades on PeopleSoft, EBS and Oracle Cloud. Oversaw the development of custom applications for healthcare providers, healthcare insurers and banking clients following the Agile SDLC model. Project budgets ranged from $1.5 million to 4.8 million.
-Revamped and ran nationwide project management office overseeing 13 project managers.
-Developed Robotic Process Automation (RPA) offering for Oracle customers.
-Managed multiple teams from 6 to 15 functional and technical leads.
-Responsible for proposal development, assessments, and sales calls.
Charles Schwab 1/2014 – 3/2015
Contract Program Manager
-Program manager for upgrade of PeopleFluent Talent Acquisition Management SAAS solution and Workday implementation. Worked with 3 project managers on projects ranging from $500K to $2.5 million.
-Managed Workday usability focus groups for HR/Payroll/Benefits implementation.
-Managed configuration of PeopleFluent’s Performance Management and Salary Administration SAAS solution
Zanett Healthcare Solutions 2/2012 – 5/2014
Managing Consultant/Program Manager
-Developed and/or updated all PMO artifacts and developed project manager training programs for healthcare division.
-Retrained and oversaw all 12 project managers reporting to newly established PMO.
-Program Manager for Samaritan Health Services PeopleSoft 9.1 (Financials/HCM/Supply Chain) implementation. Led HR, Payroll, Ben Admin, G/L interface and Kronos interface efforts managed by 2 project managers. Performed fit/gaps and mapped current and future state process flows for HCM. Oversaw assess, design and build phases for all tracks. Project budget $3.5 million.
-Oversaw Oracle Business Intelligence Enterprise Edition (OBIEE) configuration and installation and overall data warehouse strategy for healthcare client.
-Led Phase II application development efforts at Samaritan for Project Costing, Mobile Inventory, Expenses, AR/Billing and eCompensation. Designed Phase II functionality for enhanced HR/Payroll reporting, Salary Survey extracts, state reporting and Automated Wage Progression.
-Led fit-gap analysis, road mapping activities for two PeopleSoft HCM 9.2 upgrades. One healthcare and one utilities client.
Vault Digital 10/2007 – 2/2012
Director of Enterprise Applications/Program Manager
Clients included Charles Schwab, Maricopa Community Colleges, and Maricopa County
-Project manager for Charles Schwab’s PeopleSoft Benefits Administration open enrollment.
-Project manager for custom Peoplesoft-related applications utilizing Queplix’s secure data virtualization. Followed Agile SDLC model.
-Project manager/scrum master for Agile team of developers developing a custom travel and entertainment application for the Kuali open-source ERP financial system. Followed Agile SDLC model.
-Responsible for managing 3 project managers supporting Maricopa County’s PeopleSoft HCM system (HR, Payroll, T&L, TAM). Including developing an internally-managed project plan to upgrade to HCM 9.1 coupled with a SQL Server to Oracle database migration.
-Responsible for managing all activities related to Maricopa County’s $5.4 million IT outsourcing project, including fit/gap analysis, user requirement gathering, functional/technical specification development and testing. Managing team of 8 consultants and 13 subject matter experts (county employees).
-Designed and managed the implementation of PeopleSoft’s Performance Management, Talent Acquisition Manager and Training modules for Maricopa Community Colleges.
Perot System/St. Joseph Health System 9/2006 – 1/2008
PeopleSoft Program Manager/Scrum Master
-Managed a team of 22 (including 2 project managers) upgrading PeopleSoft HCM 8.3 to HCM 8.9 and implementing Talent Acquisition Manager/Candidate Gateway for a nationwide chain of hospitals paying 20,000+ employee.
-Identified all customizations and reduced by 47% through business process redesign and incorporating new functionality.
-Developed work plan management, documentation, and team meetings/communication.
-Redesigned the payroll-to-G/L interface and multiple feeds to A/P systems, POS systems and other financial systems.
Independent IT/PM Consulting Experience 1/1998 – 9/2006
Countrywide 6/2005 – 9/2006
Interim Project Manager/Functional Lead
-Oversaw the development of fit/gap documentation, functional specifications for new EPM 8.8 implementation.
-Managed development and Q/A for database ETL process and 27 custom key performance indicators until it could be transitioned to an internally-hired project manager.
TWI Associates 6/2004 – 6/2005
PeopleSoft Program Manager
-Managed 2 project managers developing software application/methodology for creating fully functional, data rich PeopleSoft databases with sensitive data masked so that the databases could be used by offshore developers and consultants.
-Other responsibilities included developing/managing project plans and schedules, time management, work plan management, documentation, and team meetings/communication.
Best Western Hotels 11/2003 – 8/2004
PeopleSoft Technical/Functional Lead
-Responsible for implementation of PeopleSoft HRMS 8.8 (HR, Payroll and Benefits Administration) from fit-gap analysis and project plans development through implementation.
-Managed a team of 4 developers, implemented and tested HR and Payroll, trained end users, tested and developed specifications for customizations. Interfaced Payroll with PeopleSoft G/L and A/P.
City of Peoria 9/2000 – 10/2007
PeopleSoft Technical Lead/Upgrade Manager
-Responsible for managing and performing PeopleSoft upgrades 8.x, security, tax updates and troubleshooting.
-Streamlined business processes related to applicant processing (new hires), timekeeping, turnover analysis and employee reviews. Redesigned G/L interface.
Maricopa Community Colleges 8/2000 – 3/2003
PeopleSoft Upgrade Technical Lead
-Managed 3 PeopleSoft upgrades of PeopleSoft Student Administration and HRMS to version 7.6, 8.1 and 8.3. Implemented customizations and troubleshot production issues.
City of Glendale 4/2000 – 8/2000
PeopleSoft Project Manager/Upgrade Technical Lead
-Project manager/technical lead for 5-person team upgrading to PeopleSoft HRMS 7.51. Troubleshot technical and functional issues. Applied customizations as needed. Redesigned budget forecasting and COLA business processes.
John C Lincoln Hospital 3/1999 – 3/2000
PeopleSoft Project Lead/Upgrade Technical Lead
-Managed 2-4 people on a PeopleSoft HRMS and Financials support and upgrade to 7.51.
-Responsible for PeopleSoft upgrades, Y2K compliance and customizations.
-Developed project plans for HRMS upgrade to 7.51.
-Worked with top management to address industry-specific issues that required the redesign of HRMS, Payroll and Benefits Administration business processes.
Tosco Corporation 1/1998 – 3/1999
PeopleSoft Project Manager
-Responsible for PeopleSoft upgrades and managing projects initiated by HR departments at company-owned refineries across the country.
-Managed upgrade of PeopleSoft HRMS from version 5.12 to 7.00 and 7.01. Hands on in identifying customizations, developing time schedules, database tuning and testing.
-Managed 3 in-house programmers and 4 contract programmers.
Prior Work Experience
Peter Piper Pizza, Inc. 3/1997 – 11/1997
Director, Information Systems
-Responsibility included PeopleSoft accounting/payroll system, 90-node corporate/franchisee LAN/WAN and in store point-of-sale/back office systems. Established I.S. department from ground up.
-Other responsibilities included developing/managing project plans and schedules, time management, work plan management, documentation, and team meetings/communication.
-Upgraded PeopleSoft H/R, P/R, G/L, A/P, and A/R from 5.0 to 5.12. Applied application updates, patches and tax updates as needed. Customized panels, interfaces and reports to support upgrades.
-Redesigned the process of polling daily store data and developed a new Informix database to house and consolidate store data. Designed interfaces from Informix database to PeopleSoft G/L and Payroll.
-Migrated company to Windows 95 and NT Workstation 4.0. Upgraded office suite of applications to MS Office 97. Upgraded store systems to integrate with corporate LAN and e-mail.
National BankCard Association, Inc. 1/1996 – 3/1997
Vice President, Information Systems
-Accountable for the overall technology strategy of the company and 160 sales offices.
-Migrated company to a 100-node NetWare/Windows NT network.
-Coordinated installation of a new AT&T Definity PBX.
-Developed user specifications, database model and screen designs for an Oracle 7.1 DBMS with a PowerBuilder 5.0 front end. Modules included Order Processing, Call Tracking, and Risk Management. Redesigned key business processes to better utilize this new system.
-Coordinated development, Q/A, documentation and training efforts. Integrated system with an online Reference Library and Event Tracking system developed in Lotus Notes 4.5.
POS Systems, Inc. 8/1994 – 1/1996
Director, Information Systems
-Managed all I.S functions related to supporting this seven-day, 24-hour call center operation.
-Designed and implemented a client/server system for Order Processing, Inventory Management, Customer Support and Accounts Receivable.
-Recruited, trained and supervised contract and permanent programmers, analysts, and QA personnel to develop company-wide database system.
-Established testing, debugging and version release program for series of PC-based POS (cash drawer) applications.
Technical Solutions 2/1990 – 8/1994
General Manager
-Directed all day-to-day operations including sales, personnel, contracts, and project profitability. Managed key database development projects and training efforts.
-Directly responsible for project management and reporting, client billing, accounting systems, recruiting and training.
-Project lead on large long-term development and process redesign projects for Hughes, UNOCAL, ARCO, Chiat/Day and Redgate Communications.
-Designed and implemented an in-house time and resource tracking system making project managers directly accountable for project profitability.
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