Glenda A. Gokool

862-***-**** Austell, GA ***** ads0ni@r.postjobfree.com

SUMMARY

Client Services Process Clerk Secretary

Reliable, energetic, and resourceful customer service professional with over five years of experience resolving customer complaints and promoting conflict resolution. Ability to adopt fast to changes and work well under pressure. Expertise in client services, account management, relationship-building, and communication.

WORK EXPERIENCE

Walmart Distribution Center - Atlanta, GA 04/2020 - PRESENT

Processing Clerk/Trainer

Responsible for training new hires in onboarding.

Training new hires on packing and putting.

Giving new hires facility tore and making them acquainted with policies and procedures.

Responsible for processing damages in consolidation.

Logging every damaged item in the consolidation department.

Properly storing or discarding damages.

Working Nok Chute.

Scanning every item that comes down the chute from error or overage

Checking cut time on orders and making cut time by scanning items for re-inducting.

Reordering missing items to make cut time to fulfill customers’ orders.

Training.

Training associates on processing damages.

Training associates on Nok chute.

Training associates on processing Put back stock.

Keeping track of associates’ CBLs (computer base learning) to ensure that they get done.

Working with managers.

Serve as an aid to managers (help them when issues arise)

Child Care - Springfield, NJ 07/2013 - 09/2017

Nanny

Manage homework and plan activities for children.

Monitor and assist with homework

Take kids on organized play dates and appointments.

Prepare kids meal.

Do daily reading with kids.

Walmart Store – Passaic, NJ

Produce Worker

Stock produce wall

Stock produce fridge

Unload stock from truck

Maintain produce area.

Classic Air Conditioning Services - Kingston, Jamaica 01/2003 - 09/2008

Front Desk Agent

Used strong communication skills to collaborate with team members and customers to ensure efficient service.

Created and maintained office forms and procedures to assist with administrative tasks.

Processed orders, determined charges, and oversaw billing and payments.

Greet and welcome clients with a warm, friendly, and positive attitude.

Coordinated the repair and maintenance of office supplies and equipment bi-weekly.

Keep accurate records of employee timesheets and hours worked.

Set up meetings and manage work emails.

Going on errands to Bank (depositing business checks)

EDUCATION

Southern New Hampshire University - Manchester, NH

Bachelor of Science – Business Administration with a Major in HR, June 2023

Excelsior Community College - Kingston, Jamaica

Associates of Science – Hospitality and Tourism Management, November 2010

Internship – Lakewood Resort – Cable, WI

PROFESSIONAL SKILLS

Mastery of Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides).

Comfortable working in Microsoft Windows 10.

Excellent communication skills with a focus on team-building and customer relations.

Outstanding organizational, multitasking, and problem-solving abilities.

VOLUNTEER EXPERIENCE

Grandview S.D.A. Church Food Pantry - Austell, GA 2018 – 2020

Volunteer laborer, Feeding the community.

Distributing food to those in the community who are in need.

AWARDS AND HONORS

Honor Roll – Southern New Hampshire University 01/2022, 03/2022, 05/2022, and 07/2022

Completed 12 or more credits during the quarter with a 4.0 GPA.

Worked closely with professors and advisors to complete assigned tasks and activities.

Presidents List - Southern New Hampshire University 08/2022

PROFESSIONAL MEMBERSHIPS

• SHRM (Society for Human Resource Management)

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