Joan Castelluzzi Young

336-***-**** ads0nd@r.postjobfree.com WINSTON SALEM, NC 27103

SUMMARY

EMPLOYMENT GOAL: To work in the medical field in some form or another as a Medical Scheduler, Medical Receptionist, Appointment setter or Call center. I am willing to work part-time or full time hours. My days are flexible since I am semi-retired.

PROFILE: I have worked in the medical field in several different positions wearing many different hats. I have 15 years working in the healthcare industry. Excellent relations with the public and the community. Able to work independently and as a cooperative team member. Experienced Medical Assistant as well as an accomplished Customer Service Representative with an innate ability to handle difficult customers/clients.

SKILLS

SKILLS SUMMARY

Medical Assistant

Surgery Scheduler

Medical records

Customer Service/Call Center

TECHNOLOGY SKILLS

Proficient computer skills -

Microsoft Office Suite, Outlook, Excel, Word, and other propriety software.

Knowledge of all office equipment.

EXPERIENCE

CSR Specialty Pharmacy, Novant Health, Inc, September 2021-Current

Winston Salem, NC

Answer inbound and make outgoing calls to patients with regard to filling their specialty medication.

Remain calm and professional in stressful circumstances and effectively diffused tense situations.

De-escalate problematic patient concerns, maintaining calm, friendly demeanor.

Maintain close contact daily with the Pharmacist and other personnel with regards to patient questions and concerns about their medications and interactions with other medications they are taking.

Offering empathy and encouragement to patients who are going through difficult times due their medical conditions.

Client Relations Specialist, Vitalant, October 2015-January 2021

Las Vegas, NV

Call donors to set up appointments to make a blood donation.

Educate donors of the different types of donations based on their blood type.

Front desk Receptionist – check in donors and verify their identification and reschedule next blood donation.

Front line during the COVID-19 outbreak.

Taking temperatures, disinfecting all surfaces, and rescheduling especially once COVID-19 Plasma became so important to inpatients trying to survive the virus.

Ordered all office supplies needed for the department.

Taxi Driver, Western Cab, July 2012-January 2015

Las Vegas, NV

Picked up and dropped off customers at their destination while visiting the city.

Followed safety rules to keep clean driving record with no accidents or incidents.

Received belongings from passengers and safely and securely stowed items and luggage.

Offered riders information about local attractions and restaurants.

Taxi Driver, Whittlesea, April 2012-June 2012

Las Vegas, NV

Picked up and dropped off customers at their destination while visiting the city.

Followed safety rules to keep clean driving record with no accidents or incidents.

Received belongings from passengers and safely and securely stowed items and luggage.

Offered riders information about local attractions and restaurants.

Customer Service Rep/Call Center Representative, Williams-Sonoma, October 2011-May 2012

Las Vegas, NV

Receive inbound calls and help take orders also handled complaints and resolutions

Worked with the logistic department to help track customer orders and returns

Worked in the furniture department only, answered calls regarding orders for other products during holiday season

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Record Review Specialist, United Blood Service, September 2006-October 2011

Las Vegas, NV

Reviewed all donor retention records for accuracy of information as stated in our SOP, pertaining to height, weight, vitals, travel, medical conditions, and any other information that would affect their donation of blood, plasma, or platelets

Isolated blood donations that had questionable information especially to travel and medical conditions.

Released donor collections to the lab for processing and distribution to local area hospitals.

Isolated any potential donations that would have an effect on individuals that would possibly be a recipient of their blood.

CSR Remote/Part-time, Medco Health, September 2009-January 2011

Las Vegas, NV

Center

Worked from home taking inbound calls from members ordering refills of prescriptions, shipping, insurance coverage, deductibles and pricing of medications based on plan design.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Medical Assistant Front and Back, Gastroenterology Center of Nevada, September 2004-August 2007

Las Vegas, NV

Office

Scheduled appointments, prepared patient charts, prescriptions, insurance verification and prior authorizations for outpatient procedures

Scheduled all outpatient procedures at surgery centers or area hospitals

Worked closely with anesthesiologist and ordered all lab tests and diagnostic testing prior to all procedures

Patient instructions and education on procedures to be performed

Worked closely with HEP C patients with regard to their treatment and keeping track of all lab test results for the doctor so that he was informed of any changes taking place on a weekly basis.

Assisted with referrals and prepared medical records for patients.

Maintained confidentiality of records relating to clients' treatment

EDUCATION AND TRAINING

Medical Assistant

Pima Medical Institute, Las Vegas, NV February 2004

Medical Assistant, Mandal Medical Assisting School, Hempstead NY

Didn't Finish

Business Administration And Management, University of Phoenix, Westminster, CO

Contact this candidate