Customer Service Store Manager

STEPHANIE GARCIA

Palmdale · 747-***-****

******************@*****.***

Searching to Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

SKILLS

Highly Skilled professional with over 17 years of experience and leadership roles

Proven ability to be flexible to change, and manage multiple tasks in fast-paced work environments

Demonstrated problem solving ability-able to plan with goal in mind

Detail oriented individual with excellent organizational and follow through skills

Ability to effectively interact with individuals at all levels

Good Organizational and Communication skills

Ability to learn new skills in a timely matter

Great Customer Service and presentation skills

EXPERIENCE

2020 – 2022

ROUTE SALES REPRESENATIVE, Frito-lay

• Grew sales on routes by building relationships, selling in displays and completing national initiatives.

• Responsible for delivering, selling, and merchandising Frito-Lay's complete line of products.

• Able to work independently and build lasting relationships with managers/owners to increase sales.

• Maintain records throughout the day for various routes, keeps record of work truck damages/fixes.

• Able to work in fast paced and stressful situations in timely manner and can handle any situation at hand that may arise.

2016 – 2020

SHIFT MANAGER, Smart & final

• Carries keys to open and/or operate exit doors, office, roll up doors, and registers

• Assist Store Manager with daily store operations in the absence of upper management.

• Supervise associates in the performance of their assigned duties and performs basic bookkeeping.

• Review invoices/bills for accuracy- Reviews price/order books, price changes handle basic office assignments, cash office knowledgeable.

• Customer Service and handling complicated situations and can manage workload in a timely manner.

2008 – 2016

MULTI JOB TITLES, marshalls

• Customer Service: Answering incoming calls and directing them to the proper department, assisting the customers and fellow employees with any concerns and questions, stocking and facing all merchandise around the area, make tickets for items without tickets. Sort and place go backs in proper areas.

• Cashier: Able to ring purchases and return items, maintain cash drawer and maintain a clean work environment while providing customer satisfaction.

• Cash office: Count the tills from the previous day and maintain the cash vault, count the purchase and return slips, order change when needed, prepare tills for the day.

• Markdowns: Scan items and place merchandise in the cleareance area, move merchandise from stockroom to the floor, maintain SHRINK at a low rate.

EDUCATION

OCTOBER 2007

HIGH SCHOOL DIPLOMA, san fernando high school

11133 O’Melveny Ave, San Fernando, CA 91340

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