Data Entry Customer Service

KEVIN LONG CONTACT INFO

EDUCATION

Ph.D. in Public Administration (2005)

Virginia Tech, Blacksburg, VA

M.P.A. in Public Administration (1994)

Virginia Tech, Blacksburg, VA

B.A. in Criminal Justice (1992)

Roanoke College, Salem, VA

CERTIFICATIONS

Google Data Analytics (2022)

Business Solutions Professional (2022)

AWS Cloud Practitioner (2021)

Certified State Mediator (2014)

Facilitative Leadership (2012)

SCUP Planning Faculty (2010)

SKILLS

Professional

• Attn. to Detail • Data Mining

• Communication • Documentation

• Customer Service • KPIs

• Data Analysis • Multitasking

• Data Auditing • Measurements

• Data Entry • Process Improvement

• Data Governance • Proofing

• Database Mgmt. • Teamwork

Technical

• CRMs • MS Word

• Databases • MS PowerPoint

• Data Warehouse • Power BI

• Google Suite • Python

• JAVA • R Programming

• JIRA • Salesforce

• MS Access • SharePoint

• MS Excel • SQL

• MS Outlook • Tableau

240-***-****

********@*****.***

Gaithersburg, MD

linkedin.com/in/drkevinlong/

PROFESSIONAL SUMMARY

Versatile and data-savvy professional with 20 years of comprehensive experience providing actionable analytics and business insights for strategic planning, program review, and performance management in cross-functional, challenging environments. Exceptional data analytics and research skills and fluency in outcomes assessment, labor market data, market research, and transforming data into intelligence. Proven problem solving and analytical thinking skills with the ability to analyze organizational needs and develop innovative ideas. Exceptional communication, presentation, and people skills with proficiency at adaptive learning and productively utilizing new concepts quickly.

SELECT PROFESSIONAL EXPERIENCE

Talent Placement Consultant (February 2022 – August 2022) WorkSource Montgomery, Rockville, MD

• Analyzed labor market trends and large-scale job posting data to provide actionable business intelligence that enhance talent acquisition.

• Responsible for all data entry and data management, including coding and cleaning, into the statewide workforce database as well as internal data reporting frameworks.

• Maintained accurate database and entry log of interactions with local businesses regarding outreach and service experience.

• KEY PROJECTS: MCEDC and USG Economic Impact Study; Life Sciences Job Posting Taxonomy Alignment, Labor Market Data Training, Apprenticeship Study

Deputy Chief of Staff for Planning and Policy (July 2020 – February 2022) Director of Planning and Policy (December 2016 – June 2020) Senior Planning and Policy Analyst (February 2006 – November 2016) Montgomery College, Rockville, MD

• Responsible for institutional data governance, data management, data auditing, and data entry into a variety of databases and enterprise data tracking systems.

• Maintained consistency between digital and print communications from the president’s office and all institutional policies by utilizing proofing and editing skills.

• Successfully achieved institutional reaccreditation by utilizing data mining skills in organizing and analyzing enormous quantities of data from all sources to provide analytic insights.

• Responsible for successfully managing all strategic planning, budget, and assessment data utilizing a variety of internal and external data tracking systems.

• KEY PROJECTS: Data Governance Plan, Workforce Alignment and Succession Plan, MC2025 Score Card, Socioeconomic Impact Study, Data Production and Planning Calendar, TAACCCT Grant Data Lead

Contact this candidate