Sales Associate Customer Service

HOLLY ENGLEY

Wenatchee, WA ***** 509-***-**** *********@*****.***

SUMMARY

Dedicated Sales Associate offering 10 years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices.

SKILLS

EXPERIENCE

● Loading and unloading

● Certified forklift operator

● Certified flagger

● Cash register operation

● Customer- and service-oriented

● Team player mentality

● Reliable and punctual

● Outgoing personality

● Excellent communication skills

● Energetic self-starter

04/2014 to Current Sales Associate

Home Depot Wenatchee, WA

● Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

● Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

● Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.

● Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.

● Mixed and matched paints according to customer specifications.

● Educated customers on product and service offerings.

● Stocked shelves and supplies and organized displays to focus customer attention on specific items.

● Recommended optimal merchandise based on customer needs and desires. 04/2011 to 04/2014 Sales Associate

Walmart Wenatchee, WA

● Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.

● Recommended merchandise to customers based on needs and preferences.

● Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

● Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

● Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

● Mixed and matched paints according to customer specifications.

● Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

● Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.

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