Sales Associate Facilities Manager

Donald Jones

Washington D.C. Metro Area

Phone: 240-***-****

Email: ************@*****.***

PROFILE SUMMARY

Professional and dependable Facilities Manager with 20 years managerial experience. Safety-minded with strong technical skills and knowledge, and highly effective in complete operations of more than 8 industrial or commercial plants, simultaneously. Having functioned dexterically in a routine of managerial positons, I have ammassed tremendously vast and astute proficiency. My expertise comprises namely; facility management, depot management, control management, sales management and store management. As a responsible Facility Manager who ensures and regulates the optimal conditions in a building, perform duties ranging from implementing safety policies; overseeing services such as budgeting, security, maintenance, cleaning, and reception; handling emergency operations; planning space reorganization and ensuring legislation compliance. Over the years, I have developed and intensive ability to utilize data to develop trends and insights that will drive continuous improvement in the site performance, perform site surveys of existing facilities and equipment to capture and report current condition, and develop repair and maintenance scopes of work. I can be responsible for overall team management, staff development and planning, I can execute staff succession, strategize growth plans, mentors, develops, and coaches direct reports to improve leadership strength and assist in achieving career growth.

PROFESSIONALSKILLS

Good interpersonal and oral communication skills

Successful budget manager with a proven ability to improve budgetary forecasting, motivate staff and ensure accuracy

Ensured compliance with budgetary guidelines and regulations

An effective communicator at all levels in the organization, with strong oral and written skills and a willingness to share information.

Implemented a more efficient system of revenue tracking

Submitted transfers, requested payments from suppliers and requested budgetary adjustment

Employs current human capital management practices that attract and retain high-potential and high-performing talent.

Strongly goal-oriented – Able to focus on meeting all performance targets

Excellent verbal and written communication skills and proven ability to provide direction to staff

Excellent interpersonal skills with the ability to work closely with diverse team members

Proven track record of aligning business objectives with HR strategy and maximizing ROI.

Strong interpersonal skills with proven ability to communicate influence and motivate managers, team members, cross-functional teams, and individuals to deliver results.

Strategic thinker with ability to achieve results while building positive work relationships at all levels in the organization.

Effective organizational, planning, leadership, and execution skills.

Thorough knowledge of personal attribute and Management Specific competencies

Energetic, creative, innovative, and committed to work.

Ability to perform tasks in a collaborative and consultative manner.

Ability to work in fast paced environment, problem solve, work independently

CORE COMPETENCIES

Client relations and operation

Facility operations

Contract administration

Budget management

P&L management

Project management

Budgetary experience

Customer service orientation

Real estate investment

Request resolution/handling

Budget Management

Project Implementation

Territory Development

Customer Satisfaction

Strategic Planning & Analysis

Vendor Leadership

Supply Management

Relationship Building

Property development and planning

Project management skills

Facility management principles

Lean Manufacturing

PROFESSIONAL EXPERIENCE

Ronald Reagan National Airport 2018 to Present

Assistant Facilities Manager

Responsible for all aspects of ISS business operations at the Ronald Reagan Washington National Airport.

Overseeing day-to-day operations to ensure success of the company by maintaining financial budgets, ensuring adherence of policies and procedures, mentoring staff, and working with customers to ensure a high quality of service.

Devising strategies and policies to ensure that we meet our goals by planning, directing, and coordinating daily operational activities.

Identify issues and recognize shortcomings and effectively carry out solutions in a fast paced, 24/7 airport environment.

Responsible to communicate clearly and persuasively with the members of my team to effectively discuss issues and solutions for the client.

JLL Maryland

Facilities Manager 2013 to 2018

Ensured that all facilities remained safe and in excellent operating condition.

Created recommendations for building improvement investments, while practicing strong financial management and stewardship of resources.

Supervised technicians and contractors for 9 sites from Aberdeen Proving Grounds to Pittsburgh.

Followed established best practices to maintain all of the building systems from HVAC to fire and safety.

Supported the customer by arranging event space, conducting safety drills and interfaced with IT during a complete building re-cabling project.

Created and met budget criteria while delivering a seamless experience for the client.

Key Accomplishments:

● Oversaw a complete building refresh while site was occupied.

● Interfaced with IT and cable company during complete recabling of a site.

Hudson News 2009 to 2013

Assistant Depot Manager

Responsible for order control and delivery on daily basis to BWI, DCA and IAD.

Supervise loading of trucks for on-time daily distribution.

Maintain records for fleet management, including airport permits, insurance forms, and driver logbooks.

Oversee merchandising in compliance with monthly marketing plans of client contracts.

Manage site team including payroll, training, and daily supervision.

Key Accomplishments:

Provide accurate accounting of returns and invoice variances.

Oversee customer relations with the General Managers companies serviced at three different airports.

Thomas Somerville Co 2005 to 2008

Inventory Control Manager

Led the coordination of activities (receipts, transfers and shipments) for inventory control and receiving departments for a multi-million dollar plumbing wholesaler.

Coordinated with vendors on warranty issues on behalfof Thomas Somerville and the customers.

Created and revised policies and Standard Operating Procedures (SOP'S).

Through direct reporting, ensured training and compliance with policies and SOP's that are maintained within the

Inventory Control Department. Adjusted positions seasonally to take advantage of pricing or marketing needs.

Key Accomplishments:

Maintained appropriate stock levels to maximize productivity and reduce costs while maintaining a high level of inventory accuracy.

Provided direction to employees in the organization that ensured an efficient and systematic flow ofmaterials and customer orders to minimize delays that would impact our customers and internal processes.

EB Games 2004 to 2005

Store Manager

Focus on customer relations and dispute resolution resulted in my store being in the top five of the region in customer satisfaction.

Created employee work schedules with customer/sales volume in mind to optimize payroll allotment.

Tracked employee hours to meet scheduling objectives while maintaining performance goals.

Executed sales strategies through daily huddles, communication motivation, coaching, encouragement, problem solving, and feedback to employees for continued growth and development.

Managed all major areas of the store business, including Sales Associate training and development, sales and store operations, and the achievement of profit goals.

Key Accomplishments:

Increased revenue and achieved the second highest rating in a region of 155 stores.

Awarded best sales performance in a region for both the second and third quarters of 2004.

Rexair Inc. 2002 to 2004

Sales Manager

Managed day-to-day operations of the outside sales office. Responsible for setting appointments, recruiting and

training of salespeople.

Key Accomplishments:

Interfaced with finance companies in order to secure financing for customers.

Robbins-Gioia, LLP 1998 to 2001

System Administrator and Program Analyst

Wrote testing protocol for migrating legacy proprietary warranty software to a new infrastructure for EDS.

Worked on Planning and Scheduling web based Intranet applications.

Wrote a Graphic User Interface (GUI menu) using UNIX and HTML for budget database that allowed the client intuitive, real-time access to budget information.

Tracked military units, issued equipment, and maintained records.

Allowed Command Control and Communications (C3) to access CAT II databases by securing live intranet menus. Managed accounts, license compliance, and market knowledge for InfoWorkSpace. Collaborated with General Dynamics developers increating instructional courses and PM specific manuals.

Worked as Design team member for original PMBoulevard web portal.

Created a website template with Cascading Style Sheets to allow for a recognizable look that was customizable by the clients.

Key Accomplishments:

Responsible for writing programs that identified gaps in payroll corrections, thus saving thousands of dollars in misapplied money.

Acquired Crystal Reports 8 skill set and served as first man in a new contract with CECOM at FortMonmouth, NJ.

Taught classes in Dynamics of a Virtual Team and MS Project 98.

EDUCATION AND CERTIFICATION

Bachelor of Science, Business Management, University of Maryland

E-commerce Certification, University of Maryland

MWAA SIDA clearance at Reagan National Airport, Dulles Intl Airport, and Baltimore Washington International.

REFERENCES

Available upon request

Contact this candidate