Customer Service Assistant Manager
Resume:
Jean M Carter
Jackson, MS *****
***************@*****.***
I have just relocated to Jackson, MS from Arizona and loving it! I have extensive Customer Service experience and I am ready and excited to get back into my field again. Authorized to work in the US for any employer
Work Experience
Customer Account Support
Ring/Amazon - San Tan Valley, AZ
January 2019 to April 2021
This position consisted of assisting customer's with their private Ring doorbell/camera accounts in the area of account profiles, services, and products. Assisting by phone and chat/email. Providing some troubleshooting when necessary.
Self-employed Sales
Avon Products, LLC - Queen Creek, AZ
April 2014 to September 2018
As a self-employed sales person, I would purchase, sell, as well as display product. Sales would be in person and by phone/email/text and social media. Manage accounts as well as bookkeeping. Assistant Manager
The Good Apple Nutritional Market - Apache Junction, AZ November 2016 to March 2018
This position included several responsibilities such as opening and closing the store, leading staff shifts, consolidating all cash register drawers as well as company safe. Providing excellent care to all customers via in person or by phone. Stocking product as well as inventory, ordering product, and running cash registers.
Shift Supervisor
Beall's Outlet Store - Apache Junction, AZ
October 2015 to October 2016
This position consisted of being responsible for scheduling staff shifts, all cash drawers, store safe, as well bank deposits. Cashiering, stocking product, as well as merchandising and inventory. Proving excellent customer service to all customers.
Customer Service Rep. - Remote
Amazon.com - Apache Junction, AZ
August 2012 to September 2015
Remote Customer Service via phone, email, or chat. Aiding customers with their accounts - personal information, account information, product ordering, and questions.
• Managed client records
• Performed customer service surveys
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
CSA - Customer Service Associate
Walmart - Mesa, AZ
January 2009 to September 2012
Running cash register and assisting customers when needed.
• Performed customer service surveys
• Answered general questions
• Assisted customers with a warm and professional attitude
• Resolved customer information and complaints
• Responsible for cashier duties
• Handled online orders and credit card transactions Overnight Stocker
Walmart - Payson, AZ
May 2004 to August 2006
Provided excellent customer service when needed, stocking product throughout the store and merchandising.
Word Processing Operator
Eastern Utilities - West Bridgewater, MA
March 1989 to September 1994
This position was with an electric company which primarily entailed AS-400 Word Processing for all departments within the company. Additionally, the position consisted of Receptionist for main entrance which entailed phone, faxes, and mail. It also entailed filling in for all department secretaries when needed.
Education
High school diploma in Business
September 1978 to June 1982
Skills
• Cashiering (7 years)
• Cleaning Experience (1 year)
• Cash Handling (7 years)
• Food Preparation (Less than 1 year)
• Host/Hostess (2 years)
• Retail Sales (7 years)
• Shift Management (1 year)
• Merchandising (3 years)
• Communication skills (10+ years)
• Customer service (10+ years)
• English (10+ years)
• Food Service (3 years)
• Serving Experience (3 years)
• Store Management Experience (Less than 1 year)
• POS (7 years)
• Assistant Manager Experience (1 year)
• Customer service (10+ years)
• Restaurant Experience (3 years)
• Typing (7 years)
• Accounting (1 year)
• Kitchen Experience (1 year)
• Accounts Receivable (1 year)
• Live Chat (4 years)
• Technical Support
• Microsoft Outlook (2 years)
• Accounts Payable
• Management (4 years)
• Office Management
• Commercial Cleaning
• Help Desk (1 year)
• Desktop Support
• Computer Networking (3 years)
• Microsoft Windows (4 years)
• Troubleshooting (4 years)
• Operating Systems (3 years)
• Payroll
• Clerical experience
Certifications and Licenses
Business Office Technology
September 1988 to February 1989
Business Accounting, Business English, Business Law, Typing, Filing, Communications, and Customer Relations.
Certified Business Office Technology
February 1989 to Present
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