Administration, banking

ULEMU CHAKUKUMA

Address: **** ******* ******** *******, ***** 75078

E-mail : **************@*****.*** Cell : 469-***-****

Date of birth: 06 July 1981 Gender: Female

SKILLS AND ATTRIBUTES

• Trained and experienced banker under National Bank of Malawi ’s graduate training programme.

• Exceptional customer service and client relations

• Proven ability to meet and exceed sales targets

• Demonstrated experience in resolving disputes with customer focused solutions

• Outstanding ability to work under pressure

• Excellent organisation, priotisation and time management

• Ability to build and maintain productive business relationship

• Reliable and highly motivated with a strong work ethic

• Enthusiastic, outgoing and team focused

SUMMARY OF ACADEMIC QUALIFICATIONS

Bachelor of commerce Degree in Business Administration (UNIMA) - 2005

Diploma in Business Studies Secretarial Management (UNIMA) - 2002

Malawi School Certificate of Education (Our Lady of Wisdom) - 1998

PROFESSIONAL EXPERIENCE

FEBRUARY 2006 TO MAY 2019 NATIONAL BANK OF MALAWI

TEAM LEADER – ATS & SIRESS Feb. 2017 to May 2019

Ensuring that incoming and outgoing payments are processed with speed and with proper narrative details. Seeing to it that all commissions and fees are collected. Ensuring that suspense accounts revert to nil by close of business. Ensuring that customers’ complaints, queries and correspondence are attended to in a timely manner. Handling performance appraisal reports and identifying the section’s training needs. Ensuring that procedures and policies are adhered to at all times.

CORPORATE DEALER Nov. 2009 – February 2017

MONEY MARKET

Ensuring at all times that the bank has sufficient liquidity to repay its depositors and cover the borrowing requirements for customers without recourse to the bank’s assets that are set aside for statutory liquidity reserve purposes.

Ensuring that the bank’s surplus funds are invested at competitive rates on the market and managing the shortfalls at the minimum possible cost. Sale and purchase of money market instruments and placements including the maintenance of money market positions. Production of reports on money market activities.

Foreign Exchange Trading

Building and maintaining strong relations with clients. Striking profitable deals in foreign currencies. Monitoring positions taken by the dealing room and covering such positions when projections are not favourable or taking positions that will in turn be profitable.

Buying and selling of foreign currency, allocating foreign currency to Service Centres, managing exchange rates. Production of reports on foreign exchange activities and timely submission to the authorities for assessment of risk.

BRANCH OFFICER May 2008 – November 2009

Responsible for timely processing of salaries, office generated entries and customer transfer instructions in order to give outstanding customer service to the bank’s valued customers at all times. Handling performance appraisals and developing training programs for subordinates.

MANAGEMENT TRAINEE September 2006 - May 2008

This training equipped Ulemu with holistic skills in the financial sector in general and banking industry in particular. Rotated through the key departments and developed insights into Corporate and Institutional Banking, International trade and finance, foreign exchange control, Personal Banking and Operations.

During the training, successfully managed a portfolio of corporate customers in manufacturing and trading industries. As a front line staff, created and managed profitable strategic relationships for the bank.

REFEREES

Oscar Gunde

Registered Nurse

Parkland Health, Dallas, Texas

Cell: 314-***-****

Tamara Mtuwa

Service Centre Manager

National Bank of Malawi

P.O. Box 945

Blantyre

Malawi

Cell: +265*********

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