Customer Service Representative
Resume:
Juliet C. Pavey
Marion, IN 46953
***********@*****.***
To Whom It May Concern:
I am interested in exploring employment opportunities with your company. The attached resume will provide you with information concerning my background and experience. While my resume can provide you with an overview of my abilities, I would appreciate the opportunity of a personal interview. At that time, we can discuss your specific requirements and my abilities to fulfill them. I feel I have qualifications, which would be useful to your office. My past successes include my experience as a customer service representative for the past fourteen years.
In this industry, it is necessary to have excellent people skills. I have utilized my abilities with people to assure that their experience with our company has been a pleasant one. I keep high standards for my work and am known for my ability to follow through. In all positions, duties also include keeping highly confidential information. I am computer literate with general computer knowledge. I am easily taught and willing to learn new software at any time.
After reviewing my resume, I am sure you will agree that I possess the skills and abilities to make a positive contribution to your company. Should you desire additional information prior to meeting with me, I will gladly respond on request. Sincerely,
Juliet C. Pavey
Juliet C. Pavey
1100 S Baldwin Ave Trlr 107
Marion, IN 46953
Objective: To obtain a position utilizing skills in customer service, problem solving, organization, creativity, and
communication.
Experience: Conduent Human Services, LLC Marion, IN 12/2017-current
Xerox Marion, IN
11/23/15-12/2017
Affiliated Computer Services (ACS)
9/5/2009 – 6/2010 Jeffersonville, IN
6/2010 – 11/23/15 Marion, IN
Current: Transaction Processing Associate IV Senior Eligibility Specialist
- Hearings and Appeals SNAP/TANF/Medicaid
- Customer Service (Assist applicants with questions about programs and issues.)
- Research appeals to determine fault
- Research claims to determine timeframe/issue/fault
- Complete application/redeterminations interviews over the phone
- Complete pre-hearing conference with appellants to explain reason for action that caused them to appeal; explain rights and Responsibilities for the hearing process
- Prepare hearing packets
- Attend phone hearings with the Administrative Law Judges
- Work tasks involved with hearing decision and/or dismissal; sometimes correcting case
- Work cases for changes and alerts
Education:
Ivy Tech Community College Marion, Indiana
Certificate (Dental Assisting) 1/2004-6/2007
Computer Skills: Operating Systems: Windows XP, Vista, 7 Windows XP, Vista 10
Word Processing: Microsoft Word
Microsoft Excel
Microsoft Outlook
Typing: 58 wpm
References for: Juliet Pavey
1100 S Baldwin Ave Trlr 107
Marion, IN 46953
765-***-**** / ***********@*****.***
Contact Name: Angela Cunningham
Phone Number: 765-***-****
Contact Name: Christal Keller
Phone Number: 765-***-****
Contact Name: Rebecca Dearth
Phone Number: 765-***-****
Contact Name: Joseph Ice
Phone Number: 765-***-****
Contact Name: Katasha Dionne
Phone Number: 765-***-****
Contact Name: Jaime Tidmore-Koone
Phone Number: 765-***-****
Contact this candidate