DIANE STEPHENS

** ******* ******, *********, **

519-***-**** – ads0j8@r.postjobfree.com

REFERENCES AVAILABLE UPON REQUEST

PROFILE

• Customer focused and motivated individual with an extensive background in service and support at both wholesale and retail levels

• Utilizes multi-tasking and prioritizing to consistently meet deadlines in a fast paced environment

• Strong computer proficiency in multiple programs including SAP/WIN/PeopleSoft and Sales Force CAREER BACKGROUND

Branch Administrator – Safety-Kleen

July 2013 – April 2022

• Office Administration and Customer Service; in direct contact with Customer base, Sales Representatives, and Company drivers

• Enter drivers paperwork, receiving and verifying waste in WIN, verifying waste manifests adhering to Ontario Reg 347 and TDG Ministry regulations

• Prepare Work orders and all paperwork, labels and manifests for drivers from Sales team

• Completed outbound waste shipments adhering to Ministry regulations

• Accounts payables in People Soft for three branches

• Completed all other office duties such as filing, scanning, mail, reception, updating spreadsheets and any other jobs as needed

Customer Service Representative – Lumsden Brothers – Sobeys Distribution Centre Brantford 1997-2011

• Provided superior customer service in support of large call volumes at Retail Support Centre; keying in order requests, entering online credits and arranging special deliveries

• Collaborated with customers, sales representatives, merchandising and replenishment teams to determine available product quantities, expiry dates and order requirements

• Identified sales opportunities to move dated products in a rapid time frame which provided customer cost savings while decreasing shrinkage amount at the Retail Support Centre

• Acted as back-up supervisor for the department ensuring efficient work activities, submitting payroll and providing reports to management

• Completed additional tasks as needed

Office Assistant/Cashier – A&P Superfresh, Brantford 1985 – 1996

• Provided front end support as well as back up in cash office

• Prepared bank deposits, completed sales reports, trained new hires, made payroll corrections and managed work activities of front end.

ADDITIONAL COMPUTER SKILLS

WIN/Focal Point; People Soft; Sales Force; SAP; AS400 and EXE

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