Customer Service

MOHANRAJ.E

Address for Communication: No*, Teacher Colony

Thozirpettai

Karur

Contact no:989-***-****

Mob No : +966-*********

E-mail id: ******.***@*****.***

Personal Details:

Date of Birth : August 04, 1986

Gender : Male

Nationality : Indian

Mother Tongue : Tamil

Marital Status : Married

Father’s Name : K.Elangovan

CAREER SUMMARY

Seeking a position to utilize my skills and abilities that I ever earned throughout my experience.

I want be innovative and unique in exploring challenging avenues.

Using my leadership skill and professional knowledge I want to build a strong career that may be utmost useful for the organization and me.

EDUCATIONAL QUALIFICATION

B.sc Catering science & Hotel Mangement – SANKARACOLLEGE OF SCIENCE &COMMERCE, Bharathiar University .

AREA OF INTEREST

1.Food and beverage service

PRESENT WORK EXPERIENCE

ORGANIZATION : Forsan Kitchen, Saudi Arabia

DESIGNATION : Restaurant Manager

EXPERIENCE : Working From 09/09/2018

WEBSITE : http://forsan.in

COMPANY PROFILE

The Forsan Kitchen brand was started in Riyadh, in 2018, by Forsan Foods &consumers product limited. As a singular place to relax,Forsan kitchen offers to customers the best Arabian foods, that are sustained by an enjoyable atmosphere, articulated around the service,décor,furniture and setting.

The restaurant offers a refreshing change to the palate by serving Arabian Cuisine & Known for the Grill experts in Riyadh city.

DUTIES & RESPONSIBILITIES

Delivery of business strategies, with the support of the Head Chef

Seek and maximize revenue opportunities and minimize costs

Develop a motivated and high performing team committed to delivering clear goals

Develop a culture of actively seeking feedback from customers on a regular basis

Agree and implement actions to continuously improve the guest experience

Ensure customer requests and feedback, both verbal and written are responded to promptly and efficiently

Maintain and further enhance relationships within the immediate locality, namely residents, retail and office tenants

Managing Sales and Conversion

Agree and support implementation of revenue generation initiatives

Create, deliver and measure promotional activities, including staff incentives

Bi-weekly meetings take place with key managers and team leaders to ensure the team are fully briefed and action points are recorded and achieved

To ensure all staff are well briefed on their responsibilities and are given constant supervision and motivation on all aspects of their work

To supervise the daily morning meetings with all senior supervisory staff to brief on the day’s activities, menus and events

Review and communicate financial information to assist in proactive and timely decision making

Manage monthly stock-takes and review results and variances with relevant departments

COMPUTER SKILL SET

Microsoft Word

Microsoft Excel

PowerPoint

Outlook Express or another email programme

WORK EXPERIENCE

1) ORGANIZATION : Om Made Café, Bangalore, India

WEBSITE : http://www.ommadecafe.com/

DESIGNATION : Café Manager

EXPERIENCE : From 29/07/2017 to 01/09/2018 (1 year & 1 Months)

KEY SKILLS : Leadership, motivational, communication, customer service,

Supervisory and management skills

2) ORGANIZATION : AMARAVATHY RESTAURANT, SINGAPORE

WEBSITE : http://www.amaravati.sg/

DESIGNATION : Operation Manager

EXPERIENCE : From 13/02/2016 to 31/07/2017 (1 year & 5 Months)

KEY SKILLS : Leadership, motivational, communication, customer service,

Supervisory and management skills

2) ORGANIZATION : RHGNS HOSPITALITY PTE LTD, Singapore

WEBSITE : https://www.sgpbusiness.com/company/Rhgns-Hospitalityy-Pte-Ltd

DESIGNATION : Operation Supervisor

EXPERIENCE : From 21/04/2015 TO 05/02/2016 (10 Months)

KEY SKILLS :

oSupervise the duties of all stewarding department employees, facilities, operation and costs.

oEnsure Back of House areas are maintained to the highest cleanliness standards and cleaning schedules are followed and completed.

oAssist with Banquet plate-ups and buffet by transporting and ensuring adequate stock.

3) ORGANIZATION : Mumtaz Mahal Restaurant And Catering Services,Singapore.

WEBSITE : http://www.gayatrirestaurant.com/

DESIGNATION : Restaurant Supervisor

EXPERIENCE : From 18/05/2012 TO 21/04/2015 (2years & 11 months)

KEY SKILLS :

recruiting, training and supervising staff

agreeing and managing budgets

planning menus & ensuring compliance with licensing, hygiene and health and safety

legislation/guidelines

promoting and marketing the business

overseeing stock levels

4) ORGANIZATION : The ROYALS (Premium Cakes) PTE.LTD, SINGAPORE

WEBSITE : http://royalcakes.com/

DESIGNATION : Food processing supervisor

EXPERIENCE : From 05-10-2011 to 18-05-2012 (7 months)

KEY SKILLS :

Addressed all personnel issues promptly and professionally

Oversaw the daily operations of food processing

Ensured that production met health, sanitation, and quality standards set by the corporation, food industry, and government agencies

Responsible for coordinating shifts, arranging schedules, and monitoring employee performance

5) ORGANIZATION : Annalakshmi catering college, Karaikudi

WEBSITE : NA

DESIGNATION : HOD

EXPERIENCE : From 01-09-2009 to 21-09-2011 (2 years)

HOBBY’S

Reading Food & beverage magazines.

Badminton, Swimming.

REFERENCE

MR. ANBAZHAGAN

EXECUTIVE CHEF,

LIMONCELLO ITALIAN RESTAURANT IN Singapore

Contact no: +65-91353851

MY WORD

I swear upon God that what I have furnished here is true up to my knowledge.

Place : RIYADH yours sincerely,

Date : (MOHAN RAJ.E.)

Contact this candidate