Kim McDonald

Tracy, CA *****

ads0e9@r.postjobfree.com

+1-510-***-****

Work Experience

QUALITY CONTROL DAMAGED AND FOUND, RANDSTAD

January 2019 to Present

MEDLINE

Sort all returned products from daily deliveries and loose items found in warehouse for any damage or loss of integrity. Look up product part numbers in inventory system and labeled all sellable items for stock location return. Performed slot checks in warehouse and assisted with the returns procedure. Surpassed daily quota requirements by nearly double of others in same department. Lead Cooler Stocker/Ordering, Canteen DBA O'Sullivan Vending Daily product ordering and collaboration with Purchasing Department August 2018 to November 2018

Developed and lead a small stocking team within a walk-in cooler. Received and broke down pallets of product and rotated stock in accordance with Corporate Health Guidelines. Effectively down stocked and zoned product. Reduced company dairy waste by creating an organizing system that reduced waste by 10%. Trained new associates on best practices while keeping customer needs the number one priority. Worked with third party vendors to ensure that deliveries met satisfactory quality standards. Performed weekly inventory cycle counts and monthly inventory audits. Daily product ordering and collaboration with Purchasing Department. Met daily with management and route teams to asses dairy needs and make necessary adjustments if needed to daily orders. CUSTOMER SERVICE ASSOCIATE/SHIFT SUPERVISOR

BABIES R

January 2005 to June 2016

US

Maintained a good relationship between the company and its customers by solving complaints and answering to inquiries, while directly supporting the management team. Promoted store sales and profit goals. Conducted selling skills, customer service and product training to all department associates. Delivered excellence in customer services, including decision making/problem solving skills for service recovery. Provided feedback and input to Assistant Manager on development of department initiatives and plans. Provided input and assistance to Assistant Manager in motivating, evaluating, coaching and counseling associates. Created and upgraded customer accounts, placed orders, greeted customers, suggested solutions and sold products. Provided superior customer service assistance. Handled all cash, credit and debit transactions on cash registers with 100% accuracy. Balanced and reconciled cash register, issued receipts and refunds as needed, performed general maintenance on facility, ensured products were readily available for customers, unloaded and stocked daily shipments, trained and facilitated new associates. Kept marketing and promotional materials up to date. Named Employee of The Month on several occasions due to outstanding customer service. Assisted customers with their orders and communicated positively in a friendly manner. Adhered to all company Safety regulations and standards.

INVENTORY SPECIALIST

February 2004 to December 2004

RGIS

Physically counted stock for various retail/warehouse/pharmacy/beauty/telecommunications companies. Used hand -held scanners to collect information. Provided customer service while working in different locations daily.

Education

CERTIFICATE

CAPELLA UNIVERSITY

2019

CERTIFICATE

CARRINGTON COLLEGE

2016 to 2018

CERTIFICATE

CARRINGTON COLLEGE

2018

CHABOT COMMUNITY COLLEGE

2000 to 2002

EL RANCHO HIGH SCHOOL

1995 to 1999

Skills

• Budgeting (5 years)

• Cashier (10+ years)

• Cashiering (10+ years)

• Customer service (10+ years)

• inventory (4 years)

• Ordering (2 years)

• Receptionist (10+ years)

• Retail sales (10+ years)

• Scheduling (10+ years)

• stocking (10+ years)

• Time management (10+ years)

• Vendor management (Less than 1 year)

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