Dubai, United Arab Emirates

+971*********

ads0cr@r.postjobfree.com

5+ Years’ Experience

SKILLS & STRENGHTS

• 3+Years of customer service

experience.

• New business development

• Excellent communication skills

verbal and written

• Good time management and

organizational skills.

• Patience and good listening

skills.

• Excellent work ethics

• A customer-oriented and

professional attitude

• Flexibility and great team

player

• An outgoing personality

• Excellent work ethics

• Strong networking abilities

• Familiar with administrative

tasks

Hannah is a highly result oriented customer care professional with extensive experience in the customer care domain. Well versed in the principles of guest relation and customer service management, with that of computer applications like Microsoft Office, Opera, Microsoft Word, Microsoft Excel and PowerPoint. Seeking a new challenging role within a reputable organization that provides room progression.

CORE COMPETENCIES

• Hospitality industry experience

• Analytical skills

• Dispute resolution skills

• Prioritizing skills

• Excellent communication skills

• Flexible and great team player

• Customer Service management

• Excellent work ethics within a diverse environment

• Multi-tasking

• Excellent time management skills

EDUCATIONAL BACKGROUND

RAPHA INTERNATIONAL INSTITUTE CAMEROON -BCs NURSING

CAMEROON COLLEGE OF ART AND SCIENCE-ADVANCE LEVEL DOMAIN SKILLS

• Handling incoming calls and other communications.

• Managing filing system.

• Recording information as needed.

• Greeting clients and visitors as needed.

• Updating paperwork, maintaining documents and word processing.

• Helping organize and maintain office common areas.

• Performing general office clerk duties and errands.

• Organizing travel by booking accommodations and reservations needs as required.

• Coordinating events as necessary.

• Maintaining supply inventory.

• Maintaining office equipment as needed.

• Aiding with client reception as needed.

• Experience as a virtual assistant.

• Creating, maintaining, and entering information into databases.

• Demonstrated capacity to provide comprehensive support for senior-level staff, including managing and coordinating projects and processes in support of effective business operations.

MOKUBE HANNAH NJENIE

POSITION: CUSTOMER

CARE REPRESENTATIVE

MAJOR ROLES HELD IN ORGANIZATION’S

COMPUTER SKILLS

• Excellent In M.S Office

• Good Typing Speed

• Excellent in MS word, Excel

• Power point

PERSONAL DETAILS

• NATIONALITY

CAMEROON

• LANGUAGE

• ENGLISH – SPOKEN AND

WRITTEN

• FRENCH - SPOKEN

ACHIEVEMENTS

• Slashed customer complaints

by 50%, through

personalized service and

adhere to customer service

guidelines

• Stimulated customer rating

on social platforms to 50% in

a single year

• Identified a problem and

solved it

• Come up with a new idea

that improved things

• Guest reviews/ Feedback on

• Volunteered at the Emirates

environmental campaign

2020(Clean up UAE

campaign).

• Developed or implemented

new procedures or systems

UNILAB – DUBAI (SEPTEMBER- 2021 - APRIL 2022)

CUSTOMER CARE EXECUTIVE

• Collaborated in general operations in preparation of forecast and reports, as well as in the development, implementation and monitoring of budget

• Answering telephone calls, as well as screening and forwarding calls.

• Scheduling and confirming appointments, meetings, and events.

• Reporting to management and performing administrative tasks.

• Host and assist visitors in a friendly and professional manner.

• Handling basic inquiries and sorting mail.

• Copying, scanning, and filing documents.

SHARAF D J – DUBAI MALL (JUNE 2020- JULY 2021)

CUSTOMER CARE OFFICER

• Facilitated departmental documents for appropriate distribution and filings.

• Amplified a 25% of sales by improving operations and resolving issues to deliver seamless customer service.

• Streamlined customer queries through effective communication and providing a step-by-step solution.

• Orchestrated product upgrade strategies to increase sales by 25%.

• Boosted specific measurable, achievable, realistic and timely action plans to remedy guest service deficiencies.

• Fostered production rate by using excellent time management and leadership skills throughout all tasks.

• Stimulated productivity through strategic scheduling and effective time management.

• Welcome guests as soon as they arrive with great care and attention.

• Slashed customer complaints and anticipated potential problems by reviewing and monitoring operational issues, business flow and associate performance.

• Boosted customer loyalty by building friendly, personalized relationships.

• Ensure that administrative procedures never take priority over guest relations.

• Forecast guest needs and take them into consideration.

• Have an impeccable attitude which conveys the image of the Brand and Hotel.

ARABIAN GULF FACILITY MANAGEMENT LLC

(NOV 2018 – APRIL 2020) CUSTOMER SERVICE OFFICER

• Welcomed guests warmly, providing an efficient, friendly

• Check in and check out service.

• Safeguarded and closely monitored premises to provide optimal hotel security and safety.

• Answered, screening and directing incoming calls while providing basic information as needed.

• Assisted guests with luggage storage and transportation to maintain satisfaction.

• Anticipate guest needs and build rapport with customers.

• Organized shuttle schedule on a daily basis, and informed guests of accurate times of arrival and departure.

Contact this candidate