*** ****** **

Collingdale, PA *****

ads0c8@r.postjobfree.com

267-***-****

WORK EXPERIENCE

Tjmaxx-

Assistant Store Manager

Greater Philadelphia PA

August 2014 to April 2015

215-***-****

Responsibilities

Customer relations manager; hiring and training store associates; open and closing store business operations; cash office controlling;

Accomplishments

During my 6 months as Assistant at store 736 I developed associates to help raise customer service scores 5% over previous period scores.

Coldwater Creek

Store Manager

Glen Mills, PA

October 2008 to July 2014

Closed due to bankruptcy

Responsibilities

Overall control of business operations.

Accomplishments

#4-2012 store overall performance in company of 361 stores. # 1 store in the eastern

region in sales versus LY. #1 conversion in the company. #23- 2013 store overall performance of 353 stores. Comped conversion up 4% over LY. Increased customer service evaluation scores by 15% over last year. Led a district wide rewards and recognition program enrollment contest. Maintained 101% staffing at all levels. #1 in region in labor % to plan versus LY. #1 in customer rewards program and email capture ranking for our region. #1 in district in comp average transaction over LY.

Borders Books

Key Holder

Media, PA

September 2007 to October 2008

Closed due to bankruptcy

Responsibilities

Merchandising, shipping and receiving. Opening and closing store procedures. Execution of store operating procedures and policies.

Wendy’s dba Premier Food Systems

General Manager/Training Store Manager

Boothwyn, PA

January 1992-Septemeber 2005

610-***-****

Responsibilities and accomplishments

Hiring and training of both store personnel and management candidates to work at other locations within the franchise while maintaining Service Excellence base training store. Maintained profitability through management of food and labor cost on a consistent basis.

Skills

I communicate clearly and concisely with both Supervisors and associates. I have strong analytical and problem solving skills. I am a successful team builder and recruiter of top talent. Proven ability to motivate team and manage conflict. I provide both positive and negative feedback when addressing associates. I have knowledge of Windows, MS Office, Word and Excel and am proficient in many POS systems.

EDUCATION

Temple University - Philadelphia, PA

1982 to 1984