Customer Service Store Manager
Resume:
Collingdale, PA *****
*****.*******@*****.***
WORK EXPERIENCE
Tjmaxx-
Assistant Store Manager
Greater Philadelphia PA
August 2014 to April 2015
Responsibilities
Customer relations manager; hiring and training store associates; open and closing store business operations; cash office controlling;
Accomplishments
During my 6 months as Assistant at store 736 I developed associates to help raise customer service scores 5% over previous period scores.
Coldwater Creek
Store Manager
Glen Mills, PA
October 2008 to July 2014
Closed due to bankruptcy
Responsibilities
Overall control of business operations.
Accomplishments
#4-2012 store overall performance in company of 361 stores. # 1 store in the eastern
region in sales versus LY. #1 conversion in the company. #23- 2013 store overall performance of 353 stores. Comped conversion up 4% over LY. Increased customer service evaluation scores by 15% over last year. Led a district wide rewards and recognition program enrollment contest. Maintained 101% staffing at all levels. #1 in region in labor % to plan versus LY. #1 in customer rewards program and email capture ranking for our region. #1 in district in comp average transaction over LY.
Borders Books
Key Holder
Media, PA
September 2007 to October 2008
Closed due to bankruptcy
Responsibilities
Merchandising, shipping and receiving. Opening and closing store procedures. Execution of store operating procedures and policies.
Wendy’s dba Premier Food Systems
General Manager/Training Store Manager
Boothwyn, PA
January 1992-Septemeber 2005
Responsibilities and accomplishments
Hiring and training of both store personnel and management candidates to work at other locations within the franchise while maintaining Service Excellence base training store. Maintained profitability through management of food and labor cost on a consistent basis.
Skills
I communicate clearly and concisely with both Supervisors and associates. I have strong analytical and problem solving skills. I am a successful team builder and recruiter of top talent. Proven ability to motivate team and manage conflict. I provide both positive and negative feedback when addressing associates. I have knowledge of Windows, MS Office, Word and Excel and am proficient in many POS systems.
EDUCATION
Temple University - Philadelphia, PA
1982 to 1984
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