Analyst

Tabbitha Ferguson

McKinney, Texas 214-***-**** **************@*****.***

Well-rounded corporate administrative professional with 20 years servicing excellence expertise, seeking remote support/consultant role within an established and reputable company. Brings experience from banking and mortgage servicing, chemical and medical device manufacturing, and corporate retail office administration. Areas of skill include business operations logistics, workflow database design and maintenance, performance/quality analysis and reporting, process design and integration, business solution delivery, client/vendor relationship management and executive-level administrative support.

Core Strengths

Professional, dependable, adaptable

Energetic, optimistic, self-motivated

Well organized, detail-oriented

Quality focused, results driven

Executive level reporting design

MS Excel, SharePoint Expert

MS Office Suite, SP Dev. proficient

Lean, Six Sigma, Agile experience

Professional Experience

Ext. Consultant – Accounting Data Entry Lehigh Hanson, Inc. - Irving, TX (Remote) August 2022 to October 2022

Ext. Consultant - Market & Pricing Analyst The Michaels Companies, Inc. - Irving, TX (Remote) May 2022 to July 2022

Ext. Consultant - Document Control Orthofix, Inc. - Lewisville, TX (On-Site) November 2020 to April 2022

QC review, imaging, indexing and archiving of all records related to the design, manufacture & distribution of medical devices, implants and surgical instruments, including external fixation systems and pulsating electro-magnetic frequency bone growth therapy devices. Types of records included: design history files (DHFs), device master records (DMRs), device history records (DHRs), premarket approval applications (PMAs), FDA 510(k) and investigational device exemptions (IDE) Files, medical device reports (MDRs), product recall documentation, ISO Certifications, annual FDA establishment registrations & device listings, CDRH records & export certificates, certificates to foreign governments (CFGs), and other international manufacturing/marketing approval related documentation.

Provided analytical support for the Learning Management System Upgrade Project, where the employee training workflow was migrated from SharePoint to ComplianceWire. Performed data analysis to determine which user profiles, trainable documents and training history records were relevant, and performed monthly data scrubs to prevent exceptions. Analyzed discrepancies to identify root cause for failures during routine system-to-system data transfers.

Provided analytical support for the Change Order Accountability Reporting & Process Redesign Project, where the document change order process was streamlined to decrease the overall lifecycle by 22%. Performed data analysis to locate process bottlenecks, provided performance metrics to identify training needs, assembly and delivery of training material, as well as collection, imaging and disposal of physical training records.

FTE - Laboratory Technician II National Vision, Inc. - Plano, TX (On-Site) August 2020 to November 2020

Developed, implemented standard process and work instructions for new custom frame order (CFO) workflow. Researched and resolved unique custom design errors, and developed standard guidelines for adaptive resolutions related to CFOs.

New product integration, including entering product specifications into required systems, tracing frames/lenses to validate accuracy of specifications, and quality testing trace patterns to ensure proper cuts and edges are made to lenses during the manufacturing process. Adjusting design parameters as needed for deviant inventory profiles.

FTE - Senior Operations Analyst Bank of America, N.A. - Plano, TX (Flex) June 2016 to August 2019

13 x Global Recognition Award Recipient (2010-2019)

Designed workflow management databases in SharePoint; partnered with technical support as the business liaison during all site maintenance and system enhancement projects. Served as subject matter expert during workflow database transition to .Net, and performed end user testing to ensure new platform operated correctly at deployment.

Developed detailed trend reports to identify procedural gaps, coaching opportunities and specific improvement needs in Mortgage Fulfillment and Centralized Operations Support units. Served as subject matter expert during root cause analysis, and as lead execution liaison during planning and implementation phases of subsequent redesign projects.

Constructed comprehensive scorecard reports, to measure various aspects of performance (productivity, quality, and servicing excellence) for large lines of business, individual associates, servicing teams, and third-party vendors. Reported weekly findings and month-end results to Team Leads, GOMs and Vendor Managers.

Named Lead II over Career & Development Pillar for COS unit. Developed centralized internal/external resource index and user guides. Provided one-on-one training for associates, with various internal and external education and self-development tools selected for individual career propulsion.

FTE - Mortgage Operations Level 3 Servicing Support Bank of America, N.A. - Plano, TX (On-Site) June 2013 to May 2016

Lead SharePoint Designer during construction of Campus Resource Directory site, a project owned by the Plano Campus Executive Leadership Council. Managed overall site access, maintenance, and content to ensure compliance with data safeguarding guidelines, and supported subsequent site-related projects as development consultant.

Lead II over the North Texas Communications Alignment project. Collaborated with several Executives and Campus Communications Leads to establish consistencies in campus resource directories, campus communications, and network newsletters for all north Texas corporate office locations.

Served as Communications Lead for North Texas chapter of Women in Technology and Operations (WIT&O). Lead solicitation efforts and managed volunteer rosters for all North Texas Chapter volunteer events, managed chapter email distribution, on- and off-site event planning, logistics, and execution. Performed complete redesign, assembly and distribution of quarterly newsletters and network announcements.

Piloted large-scale customer letter enhancement project for several front-line servicing units within mortgage operations, establishing standards, safe-guards and revision procedures to ensure continuous compliance with corporate, legal and risk guidelines. Served as process consultant and business unit liaison during expanded letter enhancement project, implementing same controls throughout all units within Mortgage Servicing a year later.

FTE - Senior Administrative Assistant Bank of America, N.A. - Plano, TX (On-Site) April 2010 to May 2013

Served as Senior Administrative Assistant to Senior Director, local Unit Managers and Leadership Team for Diversified Servicing Operations, including: domestic and international travel arrangements, budgeting and expense processing, meeting logistics, agendas and presentation materials, executive calendar management, event planning and execution, development/delivery of daily production reporting and weekly/monthly performance scorecards.

Provided general operational and technical support to a front-line unit of 300+ associates performing in 12 unique and diversified servicing capacities. Maintained equipment/supplies inventory, managed vendor relationships, developed group training materials, new hire onboarding and orientation, planning and execution of all unit meetings and team building events (on- and off-site), and first-stop hardware/software trouble shooting.

Ext. Consultant - Junior Project Analyst Capital One Bank, N.A. - Plano, TX (Remote) Feb. 2009 to Jan. 2010

Collaborated with Black Belt and Six Sigma project managers and process engineers to integrate multiple processes following high-profile merger, and subsequent process improvement projects across all lines of business (mortgage, auto finance, card services, commercial and consumer banking) to increase productivity and quality while decreasing financial and reputational risk. Analyzed production data output to provide critical operations metrics before and after each project, demonstrating immediate and long-term effectiveness of all changes.

Developed project dashboard reporting to provide an interactive visualization of PM and BA resource allocations, project timelines, progress scales and budget overviews for Project Teams and Organizational Executives.

Ext. Consultant - Executive Admin. Assistant Capital One Bank, N.A. - Plano, TX (Flex) Feb. 2008 to Jan. 2009

Administrative Assistant to the Process Analysis & Improvement Dept.; more than thirty Project Managers, Process Engineers, Business Owners and Executives in seven different states. Support provided: domestic and international travel arrangements, project and travel related expense processing, coordinating project and meeting logistics, preparing meeting agendas and presentation materials, call screening/routing, calendar management, purchasing and procuring supplies, software and equipment and managing contractor/vendor relationships.

Education

General Equivalency Degree Mesquite Academy Nov. 2000

Professional references available upon request.

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