**** **** ******

Lubbock, Texas *****

Phone 575-***-****

E-mail ads0an@r.postjobfree.com

Monica S. Gutierrez

Objective

To obtain a challenging position with a dedicated,, service-oriented organization that will utilize all existing administrative, organizational, and bookkeeping skills, supervisory and housing experience to the maximum benefit of serving the public that improves the clients’ lives, as well as, provide opportunities for additional training and skill enhancement.

Work experience

December 1, 2019 – Present Ashmore Inn & Suites

Lubbock/Amarillo, Texas

Director of Sales/Sales Manager/Front Desk

●Network with local organizations and businesses

●Establish and maintain professional relationships with networking organizations, businesses, and professionals

●Maintain good customer and employee relations by positive and professional interactions

●Market and distribute marketing material regarding the hotel, its facilities, and amenities

●Set up negotiated rates through corporate accounts and blocks of rooms for individuals, execute contracts for meeting spaces for events and special occasions

●Make, cancel and change reservations, check in and check out guests

●Complete reports for audit shift

●Provide excellent customer service

●Answer telephone calls and respond to emails in a time manner

●Attend chamber events and meetings

February 24, 2014 - November 30, 2018 Wilbur-Ellis Company

Farwell, Texas

Office Administrator

●Greet the public in person and telephone

●Keep branch manager informed during absences

●Compile Excel spreadsheets regarding customer accounts

●Submit weekly payroll to corporate office in Seattle

●Track vacation and sick leave

●Address and resolve regarding inventory and invoices

●Utilize custom software to its maximum benefit to make operations efficient

●Track purchase orders for chemicals and fertilizer

●Accept incoming payments via cash, check or credit card

●Order office supplies once per month

●Report payment activity to Accounts Receivable department

●Correctly complete adjustments to Accounts Receivable

●Compile Sales Orders for customers for Chemicals, Fertilizer and Seed

●Scan Invoices on a daily basis to Accounts Payable

●Track and edit customer prepayments

●File sales orders and incoming orders daily

●Maintain an organized, clean work area

November 2013 – June 2014 Beall’s Department Store

Clovis, New Mexico

Estee Lauder Cosmetics Salesperson

●Promote Estee Lauder products and Beall’s promotional activities

●Adhere to employee policies and follow Estee Lauder’s procedures

●Promote a professional and positive work environment

●Addressing complaints and resolving problems as needed

●Provide excellent customer service to the public

●Answer telephone calls

●Assist in other departments when necessary

●Attend required training

●Maintain a sanitary work area

July 1999 – February 24, 2014 Eastern Plains Housing Development Corporation Clovis, New Mexico

Executive Director (Promoted on July 1, 2010)

●Leading and directing the overall operations of the organization

●Supervising and offering leadership to subordinates in accordance with the organization's policies and guidelines

●Interviewing, hiring, training employees, and appraising job performance, rewarding and disciplining employees

●Addressing complaints and resolving problems as needed

●Maintaining working relationships with auditing firm

●Scheduling audit activities

●Processing invoices for payment (Accounts Payable)

Posting all A/R functions for posting receivables, preparing bank deposits, reconciling discrepancies, maintaining records, posting deposits by utilizing QuickBooks Pro 2012 and reviewing monthly financial statements and compiling annual budgets for each single asset entity

●Processing payroll utilizing QuickBooks Pro 2008 for multiple entities (approximately twelve)

●Completing CRS, SUTA, 941 and Worker’s Compensation quarterly reports

●Maintaining personnel files

●Tracking annual and sick leave for employees by utilizing Excel

●Interviewing candidates for available employment positions

● Assisting in training new employees

●Conducting orientation for new employees

●Providing explanation of fringe benefits, such as retirement and insurance

●Tracking federal grant activities and requests for reimbursements (HUD, HOME, FHLB)

●Supervising the property manager and property management company, two service coordinators for the elderly and disabled residents to maintain excellent quality service, high occupancy rates and meeting financial goals

●Interacting with and reporting to the governing Board of Directors on a regular basis

●Applying for available grants at the federal and state level that remains in compliance with the organization’s Mission Statement

●Setting goals, program planning and establishing protocol in compliance with contracts for new programs, such as the Transitional Housing Program, Shelter Plus Care Program and the HOME Owner Rehabilitation Program

●Greeting the public and answering incoming telephone calls and inquiries

●Utilizing government websites to complete required forms

●Traveling throughout the organization’s ten county service area to visit properties owned or developed by the organization

●Establishing partnerships with other Non-Profits, federal and state agencies and local service providers to meet the needs of clients and residents

Deputy Director (Title Change Effective on Dec. 1, 2008 – June 30, 2010)

●Assisted the Executive Director with the development of affordable housing, which includes Supportive Housing for the Elderly and Disabled & low-income families within ten county service area

●Offered leadership to subordinates in accordance with the organization's policies and guidelines

●Assisted with program planning and completion of grant applications

●Assisted property management with rental units within seven counties

●Interacted with the governing Board of Directors

●Transcribed minutes from quarterly board meetings

●Compiled agendas and meeting reference material

●Greeted the public and answering incoming telephone calls and inquiries

●Utilized government websites to complete required forms

●Made travel arrangements and reservations

●Attended construction supervisory meetings

●Maintained working relationships with auditing firm

●Scheduled audit activities

●Processed invoices for payment (Accounts Payable)

●Oversaw all A/R functions for posting receivables, preparing bank deposits, reconciling discrepancies, maintaining records.

●Processed payroll utilizing QuickBooks Pro 2008 for multiple entities (approximately twelve)

●Completed CRS, SUTA, 941 and Worker’s Compensation quarterly reports

●Maintained personnel files

●Tracked annual and sick leave for employees by utilizing Excel

●Interviewed candidates for available employment positions

● Assisted in training new employees

●Conducted orientation for new employees

●Provided explanation of fringe benefits, such as retirement and insurance

●Tracked federal grant activities and requests for reimbursements (HUD, HOME, FHLB)

●Posted deposits by utilizing QuickBooks Pro 2008

●Reviewed monthly financial statements

●Compiled annual budgets for each single asset entity

●Conducted Homebuyer Education Courses within ten counties

Secretary/Receptionist/Bookkeeper/Administrative Assistant/Office Manager

●Greeted the public

●Answered incoming telephone calls

●Conducted Homeownership Counseling Sessions in service area

●Assisted the Property Manager with property management issues, such as repairs, filing and mailing paperwork, inspections and appointments

●Accepted rental payments

●Posted deposits

●Distributed incoming mail

●Processed invoices for payments and payroll

●Completed CRS, SUTA, 941 and Worker’s Compensation quarterly reports

●Served as support staff for the Executive Director

Sept 1998 – July 1999 Eastern Plains Council of Governments Clovis, New Mexico

HUD Section 8 Program Specialist/Co-Coordinator

●Organized and compiled material for the Board of Commissioners for monthly meetings

●Assisted the Coordinator with the supervision of the Section 8 staff

●Supervised one employee

●Conducted performance evaluations

●Supervised the processing and printing of rental assistance and utility reimbursement checks

●Deposited incoming payments and logged financial transactions for the Section 8 Rental Assistance Program

●Compiled and submitted quarterly reports required by the U.S. Department of Housing and Urban Development

●Functioned as a Section 8 Specialist

●Assisted with annual audits

July 1992 – May 1998 Eastern Plains Council of Governments Clovis, New Mexico

HUD Section 8 Program Coordinator

●Supervised four employees

●Conducted performance evaluations

●Interviewed candidates for available employment positions

●Processed and printed rental assistance and utility reimbursement checks and 1099’s

●Deposited incoming payments and logged financial transactions for the Section 8 Rental Assistance Program

●Compiled and submitted quarterly reports required by the U.S. Department of Housing and Urban Development

●Conducted quality control on client files and inspections completed by the Section 8 personnel

●Implemented regulation changes regarding the Section 8 Program

HUD Section 8 Program Assistant/Specialist

●Traveled throughout seven county service area

●Conducted Housing Quality Standard (HQS) inspections

●Qualified applicants and reexamined participants income annually

●Investigated allegations of fraud and misrepresentation

●Assisted in printing and processing the rental assistance and utility reimbursement checks bi-monthly.

Secretary/Receptionist

●Functioned as an administrative aid for department heads

●Performed various routine bookkeeping and general accounting tasks

●Prepared various management reports

●Updated client information on a monthly basis

●Managed the waiting list for the Section 8 Rental Assistance Program

●Printed rental assistance and utility reimbursement checks bi-monthly

●Advanced personal computer skills.

●Experience with Microsoft Office.

●Ability to utilize various office equipment, such as, printer, fax machine, electronic mail and 10-key calculator.

Summary of qualifications

●Serve as a Public Notary

●Throughout my career in the housing field, the following examinations and certification have been completed:

● Section 8 Rent Calculation

● Section 8 Occupancy

● Housing Quality Standards (HQS)

● Low Income Housing Tax Credit Specialist

●Housing Counseling

●Have a good attitude with a high energy level.

●Ability to perform projects in conjunction with day-to-day activities.

● Excellent interpersonal skills, which includes ability to communicate with diverse personalities.

●Tactful, mature and flexible.

●Good reasoning abilities and sound judgment.

●Resourceful, well organized, dependable, efficient and detailed oriented.

●Able to handle a high volume of paperwork efficiently and effectively.

Education

2000/2001; 2007/2008 Clovis Community College Clovis, New Mexico

Associates of Science in Business Administration

●Have not obtained degree. Plan to enroll in the future to complete field of study.

1988 – 1991 Clovis High School Clovis, New Mexico

High School Diploma with Honors

References

Maria “Angie” Alfaro 575-***-****

April Uribe 575-***-****

Cathy Rodriguez. 575-***-****

Contact this candidate