Service Representative Customer
Resume:
Qourtnee Davis-Pace
**********@*****.***
Profile
Seeking a position with a progressive company that will allow me the opportunity for career advancement and personal growth. Education
Westfield High School, Houston, TX High School Diploma 2007 Lamar University, Beaumont, TX Social Work 2014
Employment
Unemployed, Houston TX
2019-2021
Pregnancy
● Birth of my first child
● Birth of my second child
● Birth of my third/fourth child
Fast Food, Houston TX
2018-2019
Cashier/Runner
● Worked on cash register as customer's ordered meals.
● Provided customer service to each individual
● Utilized care while serving customers meals.
United Parcel Service, Houston, TX
2017-2018
Loader On Shipping Dock
● Wore safety equipment to load UPS boxes on freight truck.
● Handled packages safely and cautiously.
Grand Canyon University, Phoenix, AZ
2015-2016
Started Graduate Program
● Registered with University and enrolled in Master in Professional counseling program online.
● Receive work obligations through E-mail.
● Completed and studied course work for the program.
● Receive weekly comments on assignments and grades for the ending of course work. West Corporation, Houston, TX 2010 to 2014
Customer Service Representative
● Answer calls and respond to emails,handle customer inquiries both telephonically and by email
● Research required information using available resources, manage and resolve customer complaints
● Provide customers with product and service information, enter new customer information into system
● Update existing customer information, process orders, forms and applications
● Document all call information according to standard operating procedures
● Complete call logs, produce call reports
ALM Services, Houston, TX 2014 to 2014
Outbound Customer Service Representative
● Answer calls and respond to emails,handle customer inquiries both telephonically and by email
● Research required information using available resources, manage and resolve customer complaints
● Provide customers with product and service information, enter new customer information into system
● Update existing customer information, process orders, forms and applications
● Document all call information according to standard operating procedures
● Complete call logs, produce call reports
Walmart, Beaumont, TX 2010 to 2012
Cashier/Server
● Answer customers' questions, and provide information on procedures or policies.
● Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
● Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
● Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
● Issue receipts, refunds, credits, or change due to customers.
● Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
● Receive payment by cash, check, credit cards, vouchers, or automatic debits. US Security, Houston, TX 2007 to 2010
Security Guard
● Protect property and lives by patrolling the area, monitor entrance of property through surveillance.
● Identify visitors and ask for appropriate documents, guard against theft and maintain security.
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