Michelle D. Bautista

**** *. ******* **.

Las Vegas NV. 89113

725-***-****

ads09v@r.postjobfree.com

Objective: To obtain a challenging position in an environment that will utilize my skills and experience, and provide the opportunity for continued growth.

Summary of Skills

● Computer programs: MS Word, Excel, Outlook,

● Experience in 10 key, data entry, Customer Service Representative and office support

● Front office reception, office assistant and basic HR for high volume bakery

● Organized, flexible, adapt well with my surrounding, multi tasking and work well with teams and independently

● Using computers and computer system to set up functions, enter data or process information.

● Use computer to enter access or retrieve data.

Office Support/ Front Desk

● Answered and routed calls, answered multi-line phone calls and received and forwarded precise messages.

● Transmit information or document to customers, using computer, mail, email or facsimile machines.

● Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as action taken.

● Operated office machines including photocopies, scanners, facsimile machines, voice mail systems and personal computers.

● Performing day to day administrative tasks such as maintaining information files and processing paperwork, complete customers order and process invoices.

● Train other staff or new members to perform work activities such as using computer applications. Customer Service

● Taking orders from customers and inputting orders in the computer system generating labels, data entry and invoicing.

● Assisting customers with their needs and resolved grievances

● Follow-up with customers/clients and communicate any changes to their orders in a tactful and efficient manner.

● Professionally answer a large volume of phone calls and field questions from customers. Re-issue

● invoices and confirmations as requested.

● Communicate and coordinate with Packaging Department on special packaging needs requested by customers and coordinate with Driver Department.

● Communicate and coordinate with Bakery Production Personnel on special orders. Employment Background

● Acme Bread Company, South San Francisco 10/16- 02/2018

● Cafeteria Helper (San Mateo County), Daly City Ca. 08/2014- 10/2016

● Customer Service Representative San Francisco Fine Bakery, Redwood 05/2012- 07/2014

● Customer Service Representative Sugar Bowl Bakery, San Francisco, 04/2003- 04/2012

● Customer Service Representative Raison Detre, South San Francisco, 02/1995- 03/2003

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