Kathlyn S. Ulickey

*** ********** ****

Columbia, South Carolina 29223

ads097@r.postjobfree.com

803-***-**** or 803-***-****

OBJECTIVE: Seeking a challenging position where my diverse experience is utilized in a positive, goal/results oriented environment designed towards mutual growth and success.

Summary of Qualifications:

*Exceptional customer service and interpersonal skills.

*Excellent communication skills, both verbal and written.

*Detail oriented; strong organizational and analytical skills.

*Proven ability to work both independently and as a team player.

*Microsoft Word, Excel, Outlook, Publisher, Access, DB2, Easytrieve, TSO/ISPF, Business Objects, Print Master, Internet, and Image Technology.

*Experience using ICD-9, ICD-10, HCPCS and CPT coding.

*Strong work ethic.

*Always strive to develop and maintain quality customer relations.

*Motivated self-starter, demonstrating the highest personal and professional standards.

EDUCATION:

Bachelor of Science in Business Administration

Major: Marketing

University of South Carolina

Columbia, South Carolina

EXPERIENCE:

Pet Sitter

*Self Employed, South Carolina

September 2014 to Present 2022

Take care of pets in their residence; this maintains comfort, familiarity and lowers anxiety in the absence of their owner(s). Began sitting for family and friends and due to word of mouth and positive feedback, my customer base grew substantially. Retained repeat customers weekly, monthly and annually. Maintained flexibility as allowed for last minute requests. Made lifelong relationships with both pets and owners alike.

Food Service Industry

Server/Trainer/Hostess/Cashier

October 2010 to April 2022 collectively

Hostess/Cashier

*Pontiac House of Pizza, Columbia, SC

August 2019 to April 2022

Server

*Spanky's Pub, Myrtle Beach, SC

June 2014 to September 2014 (seasonal)

Server

*2nd Ave PierHouse, Myrtle Beach, SC

June 2014 to September 2014 (seasonal)

Server

*Harbor Inn Seafood, Columbia, SC

May 2013 to May 2014

Server

*Buffalo Wild Wings, Columbia, SC

October 2010 to April 2013

Participated in opening a new location from the ground up and attended two weeks of formal training. Following the steps of service with EVERY GUEST ensured success of random secret shoppers which ultimately caused positive gain for the restaurant as a whole.

Service Industry Duties & Responsibilities:

Take care of guests in a pleasant, attentive and timely manner. Practiced techniques of upselling. Ensued the benefits of four walls marketing.

Opening and closing duties; train and assist new employees.

Responsible for ongoing side work with each shift. Practiced effective problem solving skills. Emphasized the importance of a positive attitude & showing respect to fellow employees.

Personal Assistant/Geriatric Caregiver, November 2008 to August 2011

Private Residence, Columbia, South Carolina

Responsible for support and management of a small antique business.Performed administrative duties both personally and professionally. Provided in-home care in a variety of capacities; scheduled appointments, prepared meals, cleaning duties, etc. Consistent multi-tasking.

Lead Administrative Assistant

February 2006 to June 2008

Russell and Jeffcoat Realtors, Elgin, SC

Lead administrative assistant for Broker-in-Charge.

Provided assistance to a staff of 60+ realtors.

Created/updated listings on the SC Consolidated Multiple Listing Service. Calculated weekly top producing sales agent, listing agent and team. Prepared weekly staff attendance report. Daily maintenance of annual sales production report. Analyzed and gathered information to compile month end reports for administrative, management and corporate use. Responsible for inventory and ordering of office supplies. Consistent multi-tasking in a variety of capacities.

Activity Director

March 2005 to February 2006

Wildewood Downs Retirement Community

Columbia, South Carolina

Planned activities coordinated and scheduled special events for assisted living residents as well as dementia patients.

Presented activities offering stimulation in a variety of mediums. Consulted with residents to discover areas of interest and documented this for future reference.

Effectively marketed the services of community contacts. (individuals, schools, local groups etc.) Created and provided a monthly calendar of activities and events.

Encouraged and assisted residents in their involvement and participation of activities.

Office Manager

January, 2004 to March, 2005

Bryan Plumbing Company Inc., Columbia, South Carolina

Customer contact - initial, follow through and follow up.

Accounts receivable, accounts payable, billing and payroll.

Assigned service calls in an organized timely manner.

Created, updated and maintained all employee records.Performed general administrative duties.

Operational Support Analyst II

November, 1999 to January, 2004

BlueCross and BlueShield of South Carolina, Columbia, South Carolina

CARE Coordinator for Major Group Marketing Systems and Reporting.

Create, update and maintain information on assigned accounts for sales and service representatives.

Ensure accuracy of the corporate Cost Containment reports generated by the CARS system.

Research and resolve any questionable savings/claims trends shown by various reports.

Analyze each account’s data for adverse trends to uncover procedural or programming problems.

Provide timely and accurate claims experience data for marketing staff and external customers.

Responsible for review and distribution of High Dollar Forecasts and Nurse Summaries.

Review and balance CARE reports by comparison with other reports and DB2

Associate Team Member

December, 1994 to November, 1999

BlueCross and BlueShield of South Carolina, Columbia, South Carolina

Customer service representative for Medicare part B, the Durable Medical Equipment Regional Carrier (DMERC) covering an area of 16 states.

Responsible for educating the Medicare provider and beneficiary community on Medicare policies, procedures and coverage guidelines via telephone and written inquiries.

A member of the Overpayments team; select, train and assist new associates.

Resolution of customer concerns involving billing and overpayment situations.

Recognition of potential fraud and abuse situations.

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