Service Associate Branch Manager

Ishrat Sultana

*********@*****.*** l 718-***-****

Dynamic, consummate individual with a bachelor’s degree in business administration in Marketing and an MBA major in Management. Almost 20 years of professional banking experience, currently working in a dynamic financial services institution with extensive hands-on professional experience in customer-focused sales and services to retail and business bank customers. Proficient in detail and oriented in operations including auditing, risk management, reporting, prevention of fraudulent transactions, and compliance.

EDUCATION:

Berkeley College, New Jersey

Master of Business Administration Graduated December 2021

University of Dhaka, Dhaka, Bangladesh, 1990

Bachelor of Business Administration, Major in Marketing

PROFESSIONAL EXPERIENCE:

New York Community Bancorp

Assistant Branch Manager

Retail Banking Officer March 2014 to Present

Jackson Heights, NY

●Supervise all daily branch operations and responsible for the administration of all branch procedures in accordance with the guidelines and objectives set by the bank

●Implement sales practices for the purpose of increased internal sales and excellent service quality, promotes cross-selling and referrals by the entire staff

●Manages branch staff by way of staff development, coaching, disciplinary and promotional actions, and annual evaluations

●In the absence of the branch manager assumes full control and responsibility for the entire branch operation

New York Community Bancorp

Branch Supervisor June 2010 – February 2014

Astoria, NY

●Strong organizational skills and proven ability to manage time efficiently, meet deadlines, multi-task, and manage competing priorities

●Prepare monthly reconciliation report and audit vault to certify cash flow and financial instruments

●Verify financial transactions to prevent fraudulent transactions

●Assist senior management in all aspects of branch operations

●Assist colleagues in adhering to operational policies and procedures

●Ability to recognize and escalate breaches to policy and procedure

●Build relationships and provide customers with products and services that meet and exceed their needs

New York Community Bancorp

Financial Service Associate December 2006 – May 2010

Astoria, NY

●Built relationships with customers to further assist them with their financial needs

●Opened and owned personal and business accounts.

●Proving customers with knowledge on how to manage their finances and

New York Community Bancorp January 2004-November 2006 Head Teller Astoria, NY

●Supervise the activities of the teller operations area by assigning work, answering, and solving problems. Balances cash drawer at the end of the shift and compares totaled amounts to computed-generated sheets.

●Assisting customers with processing transactions such as deposits, withdrawals, and cashing cheques. Responding to customer’s inquiries and complaints

New York Community Bancorp – Westbury, NY May 1999- December 2003

Astoria

Teller

Assisting customers with processing transactions such as deposits, withdrawals, and cashing cheques. Responding to customers' inquiries and complaints.

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