Customer Service Store Manager
Resume:
Phone: 204-***-****
Email: **************@***.***
PROFESSIONAL OVERVIEW
A self-motivated, experienced leader with a wide range of professional experiences, who is eager to learn. Well-versed, committed individual, over 11 years of experience working in an array of retail positions. Able to perform and learn new tasks quickly and with ease. Shows initiative, performs all tasks with integrity, and maintains the strictest of confidentiality in all areas. Highly organized, and willing to take charge whenever the opportunity arises. Recognized as a conscientious and hardworking team member, who is driven to excel and surpass expectations.
QUALIFICATIONS & EDUCATION KEY SKILLS
Ajax High School
High School Diploma
1989
Clean background checks:
Adult Abuse Registry
Child Abuse Registry
Criminal Record Registry
PROFESSIONAL EXPERIENCE
Wal-Mart Supercenter May 2016 – Present
Claims Office
Reported to Store Manager:
Maintained up-to-date returns and Vendor Return Requests
Ensured Vendor Return Request Forms were completed for all claims over 45 days old
Monitored multiple databases to keep track of all company inventory
Worked with courier companies and drivers in returning products back to supplies or other destinations
Picked up UPS, Purolator and ATS parcels
Finalized claims to ship, finalized faxed claims to ship, proves and ship vendor returns
Called vendors for returning authorization number to finalize claims
Processed customer returns, returned them to Wal-Mart Return Center
Printed Vendor returns
Did MTR to other Wal-Mart locations
Processed all merchandise into the system
Processed stolen merchandise and recalled products
Scanned all damaged merchandise
Handled and shipped damaged products to manufacturer
Ordered replacement parts for damaged merchandise
Thoroughly inspected all merchandise
Adhered to company policies and standard operating procedures
Followed safe lifting techniques when working with heavy merchandise
Hazardous Waste Compliance
Completed out-of-store repair paperwork
Wal-Mart October 2012 – May 2016
Accounting Office
Reported to: Store Manager
Prepared pre-set loan and change amounts to ensure CSM’s and management will have adequate access to cash
Prepared all deposits, used teller mate to weigh and enter currency into the computer
Reconciled accounts, cheque runs, generations of payments and resolved account issues with vendors
Finalized business day, completed deposits, and prepared deposits for pickup within time required for armored car service
Ordered and maintained correct denominations of currency and change daily from bank
Replenished ATMs and self-checkouts cash balances
Maintained file management and record keeping system
Distributed and collected cash bags and financial documents
Processed deposits and reviewed and submitted financial reports
Processed Cash Fund Transfers
Completed TRM procedures
Completed bank deposits
Processed and identified long/shorts in the registers and office
Ensured strict confidentiality and privacy of financial records as they relate to the organization and its customers
Wal-Mart Supercenter May 2007 – October 2012
Customer Service Manager
Reported to Duty Manager:
Responsible for processing forms, orders, application, and requests made by customers
Efficiently responded to customer complaints and questions in timely manner
Maintained a balanced cash drawer and handled requests for money orders
Handled issues of return, exchange, and refund
Handled all requests made for money orders
Adhered to safety procedures in ensuring the security and safety of customers
Addressed challenges per company policies
Provided excellent customer service
Returned displaced merchandise
Extended work history available on request
REFERENCES
Vanessa Mohammed – Account Office, Wal-Mart Supercenter
T: 204-***-****
Raman Brar – Accounting Office, Wal-Mart Supercenter
T: 204-***-****
Jaswinder Bajwa
Proven leadership skills, able to take charge
Comfortable supervising small or large groups
Excellent English language skills
Strong mathematical abilities
Knowledge of Accounts Receivable and Payable
Knowledge of financial management practices
Strong problem-solving abilities
Proficient in Microsoft Office Suite and accounting systems
Valid Class 5 driver's license and own vehicle
Contact this candidate