Store Manager Front Desk
Resume:
Stephen Halford
Raleigh, NC *****
************@*****.***
Business Development Professional
· A dedicated, creative professional with a history of innovation and top-level performance in Human Resources, Sales, and Sales Management to improve employee morale, reduce turnover and improve bottom line performance through more productive employees.
· Credited with utilizing sound judgment and a logical, orderly decision making process. Thinks comprehensively and uses creative problem solving.
· Expertise in policy development, implementation, and staff training. Willing to relocate to: Raleigh-Durham, NC
Work Experience
Sales Representative
Capital Relocation Group - Raleigh, NC
June 2022 to Present
I get leads from Atlas Van lines and personal leads. I do moving estimates! I sell 2 jobs a weeks. Ranging from 10k to 24k
Store Manager
Capital Vacuum - Cary, NC
November 2019 to June 2022
Run a store that sell and repairs high end vacuums Miele, Sebo, and Riccar to name a few. Company is family owned for 68 years. Improved Google Reviews from 3.9 to 4.6 during my tenure. Sales Representative
Champion Windows,Sunrooms and Home Exteriors - Raleigh, NC February 2019 to June 2019
I left this job to assist my wife who became. Very sick! Commercial Market Manager NC.SC.& Va.
Empire-Today, LLC. - Raleigh, NC
June 2016 to February 2019
• Assumed a declining sales territory and gradually changed the Sales Culture of the Sales Contractor’s and Sales Representatives to one of Positive Results. Key Accomplishments
• Reversed negative sales growth from 6/2016-1/2019
• Growth for 2019 was 73%
• Raleigh up 81%, Greensboro, up 8%, Charlotte & Columbia up 86%.Richmond and Norfolk,72%
• Currently reversing negative growth in Norfolk and Richmond.
• Reduced Rep Turnover by 50% in Commercial Business. General Manager
HONEYBAKED HAM OF GEORGIA - Cary, NC
February 2014 to May 2016
· Revitalized store during time of declining sales and customer count.
· Led market-driven campaign to build catering sales. Key Accomplishments:
Improved catering sales by 35% in September 2015, 41% in October 2015, 53% in November 2015, 37% in December 2015, and 28% in January 2016 Store Manager
OMEGA SPORTS, INC. - Wilson, NC
January 2007 to December 2014
· Oversaw all outside marketing, hiring, training, and staff certifications. Key Accomplishments:
Increased sales consistently from 2008 to 2014.
Achieved 98/100 for annual Merchandising Audit-highest percentage for the entire chain for 6 years. Assistant Store Manager
DILLARDS DEPARTMENT STORES - Raleigh, NC
January 2006 to December 2007
· Reported to General Store Manager of 200,000 square ft., two-level store.
· Oversaw operations for store’s Men’s department. Key Accomplishments:
Oversaw all Human Resources activities, which included applicant screening and hiring, and staff orientation and training.
Assistant Store Manager
KOHL’S DEPARTMENT STORES, INC. - Raleigh, NC
January 2004 to December 2006
· Spearheaded store’s first positive sales year.
· Trained 3 Assistant Store Managers
· Served as key troubleshooter for store special projects.
· Oversaw 120 employees for Human Resources activities including: recruitment, hiring, training, scheduling, compensation, payroll, Workers’ Compensation, and General Liability
Key Accomplishments:
Effectively implemented staff training program and reduced employee turnover. Store Manager
COST PLUS WORLD MARKET STORES, INC. - Durham, NC
January 2004 to December 2005
· Spearheaded turnaround at Durham store location.
· Hired and trained staff.
Key Accomplishments:
Reversed negative sales in 6 months.
Ranked second in sales increase and volume for 2004 Q3, Q4. District Manager
DOLLAR TREE STORES - Raleigh, NC
January 2001 to December 2004
· Developed staff to facilitate reversal of negative sales within 2 separate districts.
· Developed and implemented a standard stocking procedure tracking form region-wide, thereby improving stocking efficiency.
· Hired and trained staff across 8 stores in 18 months. Key Accomplishments:
Reduced inventory shrink in 6 months to under 2%.
Implemented the concept “item of the day” to facilitate stores’ upward driving of sales. Store Manager/District Manager in Training
SERVICE MERCHANDISE CORPORATION - Raleigh, NC
January 1999 to December 2001
· Enabled Raleigh store location turnaround.
· Oversaw both market locations.
· Developed and implemented action plans
Improved QAD Audit
from 84% to 94.5%.
Improved Health Inspections ratings from 92% to 98%. Education
Some College in Business Management
Indiana University-Kokomo - Kokomo, IN
August 1972 to December 1972
High school diploma or GED
Bachelor's degree
Skills
• Strategic & Tactical Planning
• New Business Development (5 years)
• Problem Solving (10+ years)
• Human Resources Management
• Process Improvement
• Consumer Insights
• Policy Development
• Staff Training (10+ years)
• Recruiting
• Management
• Sales
• Leadership
• Retail management
• Microsoft Office
• Purchasing
• Supervising experience (10+ years)
• Project management
• Marketing
• Bookkeeping
• Logistics
• Outside sales (10+ years)
• Administrative experience
• Fundraising
• Warehouse distribution
• Customer support
• CRM software (3 years)
• Mobile devices
• B2B sales
• Customer service
• Windows (2 years)
• Account management
• Profit & loss
• Mentoring (10+ years)
• Continuous improvement
• Restoration industry experience (2 years)
• Retail sales (10+ years)
• Construction
• Salesforce
• Microsoft Word
• Inventory Control
• Organizational Skills
• Sales Management
• Microsoft Excel
• Negotiation
• Payroll
• ATS
• Territory management
• Direct sales
• Analysis skills
• Sales administration
• Cost control
• Communication skills
• Performance management
• Food service
• Microsoft Outlook
• Microsoft Powerpoint
• Merchandising
• Property management
• Multifamily construction
• ADP
• Business development
• Restaurant experience
• Conflict management
• Telecommunication
• Computer skills
• Fashion styling
• Basic math
• Time management
• Cold calling
• Front desk
• Presentation skills
• Door-to-door
• Forecasting
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