Data Entry Customer Service
Resume:
TRACEY SIMPKINS
********@*******.*** C: 386-***-**** Jacksonville, FL 32256
Summary
To secure a position with an outstanding organization where I will have opportunities for growth where my medical, office, accounting, collections, Customer service and organizational skills can be effectively utilized. Skills
• Microsoft- Programs Excel, Word, PowerPoint, Outlook, Internet also 10 keys by touch, Billing- software, AS/400, Great Plains applications, CSRD, and the ability to learn innovative programs rapidly.
• 10 keys by touch, Policies
• Accounts receivable, Positioning
• AS/400, Processes
• Billing, Coding
• Cerner EMR, EMS
• Clarify, Publications
• Coaching, Quality
• CPR Certified, Reading
• Credit, Receptionist
• Critical Care, Teamwork
• Customer satisfaction, Telephone
• Customer Service, Phone
• Customer support, Utilities
• Data entry
• Decision-support
• Directing
• Documentation
• First Aid
• Government
• Great Plains
• Health Promotion
• Infection Control
• Leadership
• Sales ledger
• Director
• Materials
• Serving meals
• Medical Billing
• Mentoring
• Microsoft- Programs
• Excel
• Outlook
• PowerPoint
• SharePoint
• Word
• Modeling
• Multi-tasking
• Nursing
• Pain Management
• Payroll
Experience
Jacksonville
City Rescue Mission Homeless Shelter
10/04/202 -Present
• Provide custody, care, and supervision of clients during shifts.
• Remains knowledgeable of all policies and procedures as they pertain to the above and interpret them to the residents.
• Keep residents informed of all policies and procedures and ensure safety and comfort for all residents. Conduct regular informational meetings to keep residents abreast of policy and procedural changes, upcoming and current events, etc.
• Enforce lights out and/or wake up calls at designed times.
• Inspect and monitor all rooms. Ensure rooms are decent and in order according to prescribed methods. Keep inventory of each room’s furniture and accessories.
• Conduct routine checks of living quarters (including but not limited to resident's personal belongings, beds, individual storage units, etc.). Using two-person integrity, inspect for harmful instruments, drugs, alcohol, or other inappropriate materials. Bag and label any items found and follow pertinent reporting procedure.
• Complete and maintain training hours to meet DCF and DOC requirements.
• Supervises self-administered medications with documentation as directed. Maintain medication log.
• Assist residents in life transition and re-entry skills
• Conduct employment verification
• Participates is a systematic quality assurance program is applied to evaluate client care and program services
• always Ensure full accountability for resident’s whereabouts.
• Conduct regular random drug and alcohol testing of residents which meets DOC and court protocol.
• Conducts contraband searches on all residents prior to entering living quarters.
• Keep supply cabinet and other storage units organized and distribute linens and other supplies as needed.
• Store medications, first aid, etc. as required...
• Maintain and update records as instructed.
• Refer residents to appropriate staff personnel for counseling and/or disciplinary actions as needed.
• Ensure a safe, healthy, clean, and supportive environment, emphasizing the participation of residents in the process.
• Monitor the proper use and maintenance of equipment and furniture by residents.
• Escort students to and from dining room and other events as needed.
• Promote an affirmative and uplifting atmosphere using positive music, words of encouragement, etc.
• Ensure attendance of all residents to mandatory activities and events (groups, classes, support meetings, meals, tasks, etc.).
• Completes daily tally sheets for breakdown of overnighters and programmers
(including children).
• Conduct and document regular head counts. Ensure head count relates to sign- in/out logbook.
• Keep bed lists for front desk and annex and match to check-in list.
• Transports residents in City Rescue Mission vehicle.
• Walk NLI perimeter to ensure security of buildings and vehicles.
• Carries out agency, Department of Children and Families and the Department of Corrections’ policies and procedures.
• Ensure positive working relationship with the D.C. probation officer.
• Must be able to perform weekend and evening shifts as assigned.
• Performs other duties as requested by supervisor. Jacksonville
Sulzbacher Homeless Shelter
10/04/2022-Present
• Works in conjunction with assigned Case Manager to ensure residents on their joint caseload are following their case plan (Pathway)
• Works daily with these assigned residents to ensure that they have all necessary supplies and resources needed
• Attends and participates in bi-weekly inter-disciplinary meetings to staff residents and provides input to the Case Manager prior to the meetings pertinent to that resident
• Intervenes when issues arise concerning the assigned residents
• Communicates daily with the Case Manager partner to give updates on the residents’ progress
• Works in cooperation with the Case Manager to handle resident mail, appointments, etc.
• Works collaboratively with other members of the team to plan training, educational and recreational activities for the residents
• Works with the Facility Operations Manager to ensure the safety and security of the facility and all staff and residents
• Intake new guests into the shelter and orient them to the Center and its services
• Coordinate the placement of the residents at the facility, including issuing linens, lockers, beds, toiletries, and other essential supplies
• Coordinate and monitor the guests in their assigned chores as well as volunteer work
• Maintain the Guest Intake Program and ensure its accuracy daily
• Working in conjunction with the Case Manager, educate assigned residents about obtaining the services provided by the center and surrounding agencies
• Oversee and assist in the serving of meals
• Maintain a prominent level of communication inter- and intra-departmentally through the voicemail system, team, department, and all-staff meetings
• Acts as an ambassador to all visitors
• Represent the Center to the public, our guests and volunteers in a positive, customer-service oriented way through the staffing of the front and Pavilion desks
• All other duties as assigned.
Jacksonville
Patient Access Rep I
11/2020-05/2021
• Secures scheduled hospital and professional services by verifying insurance eligibility and benefits coverage.
• Schedules patient appointments, ensures all required patient information is obtained, and appointments are made with the proper department on the proper campus.
• Manages data entry, engages with patients over the phone, and collaborates with physician offices and other facilities to obtain appropriate testing orders when applicable.
• Impacts outcomes of our patient experience by being the first point of contact and ensuring all necessary information is obtained and readily available for patient care department prior to their first interaction with the patient.
• Takes ownership of the tasks related to this position and provides successful outcomes that will enhance the reputation of Baptist Health and ensures a first positive impression from a patient experience perspective.
• Demonstrates an outgoing, positive demeanor, a motivated, energetic work ethic and be a team player.
• Communicates the status of coverage/benefits verification, medical necessity, and authorization directly with patients and providers.
• Receives and disseminates clinical information as indicated. Jacksonville, Fl.
Quality Assurance Specialist
05/2016 - 11/2020
• Provides customer support by phone, email, or instant message to business customers.
• Serves as primary contact for inbound customer issues.
• Escalates more technical product-related issues to the proper Product Support department.
• Processes a high volume of customer inquiries of One Call Care Management products and services and resolves a targeted percentage of those inquiries.
• Troubleshoots customer problems, identifies the root cause of the problem, and uses tool and resources appropriately to determine how to resolve customer problems.
• When unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource.
• Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
• Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
• Updates customer information and ensures accurate entry of contact information.
• Meets the standards of the job, such as quality standards, adherence to schedule, and average handle time.
• May provide guidance and/or mentoring to less experienced Customer Service Associates - Business.
Department of Children and Families
Macclenny, FL
Certified Nursing Assistant
03/2015 - 10/2015
• Assisting and Caring for Others Aiding in personal care to others.
• Monitor Processes, Material, Surroundings Monitoring and reviewing information from materials, events, or the environment, often to detect problems or to find out when things are finished, Establishing and maintaining relationships, developing constructive and cooperative working relationships with others Communicating with persons outside the organization, communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources.
• This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
• Performing physical activities, that may require moving one's whole body, such as in climbing, lifting, balancing, walking, and stooping, where the activities often also require considerable use of the arms and legs, such as in the physical handling of materials.
• Motivating, developing, and directing people as they work, identifying the best people for the job.
Convergys's Jacksonville, FL
Customer Service Collection Rep
01/2013 - 01/2015
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Clarify customer requirements, probe for, and confirm understanding of requirements or problem.
• Meet customer requirements through first contact resolution.
• Confirm customer understanding of the solution and provide additional customer education as needed.
• Prepare complete and accurate work and update customer file.
• Communicate effectively with individuals/ teams in the program to ensure high quality and timely expedition of customer requests.
• Effectively transfer misdirected customer requests to an appropriate party.
• Contribute ideas on ways to Resolve problems to better serve the customer and/or improve productivity.
• Participate in activities designed to improve customer satisfaction and business performance.
• Answer questions independent of decision-support tools.
• Solve problems that are unstructured and require extensive use of conceptual thinking skills.
• Offer solutions to issues that are typically non-standard.
• Non-routine and require extensive clarification. American Care Group Daytona Beach, FL
Certified Nurse Assistant
01/2009 - 01/2013
• Provides patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; Assisting with travel to the bathroom; helping with showers and baths.
• Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; Ambulating, turning, and positioning patients, providing fresh water and nourishment between meals.
• Protects organization's value by keeping patient information confidential Serves and protects the hospital community by adhering to professional standards, hospital policies and Procedures, federal, state, and local requirements, Updates job knowledge by participating in educational opportunities; reading professional publications; Participating in professional organizations; maintaining licensure. Education and Training
Daytona State 1200 W International Speedway Blvd Some College (No Degree) in Administration and Management New Smyrna Beach High School
High School Diploma
1983
Certified Nurse Assistant #185443
Northwest Florida Safety Council First Aid & CPR/AED expires 06/30/2023 Certified Public Notary & Loan Document Signing Agent.ID #1633490
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